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 Guest Reviews
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77%
Recommend This Property
Overall Experience 4
77%
Recommend This Property
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excellent location, clean and comfortable
ByRetta
May 18, 2022
def will stay again! So close to everything. Comfortable and very friendly staff
Great stay
ByBigMikeAlbert
May 18, 2022
For what you get for the price you pay, compared to other hotels in the downtown denver area. This hotel is a steal. Location wise this is place in a good spot (may have to walk a little further, for things depending on what you are looking for) Parking may be a problem for those who drive. But you can get to most spots walking around, or a short cab ride.
Great staff and facility
ByWright710
May 01, 2022
Stayed just one night but all accommodations were met or exceeded. Speedy check in. The pantry was stocked with plenty of snacks for the kids and the pool area was nice and clean. The room was fresh and shower was nice and hot.
Worst stay ever
ByCygness
March 21, 2022
When will I arrived, there were dirty dishes in the dishwasher in the room. There was also still trash in the trash can under the sink. Due to the fact that I stay at IHG properties exclusively, I sucked it up ran the dishwasher and push the trash down. The room was comfortable and clean otherwise. Upon arriving I needed a cart to bring my luggage up to the room, and when I asked for it, they went and got one for me and gave it to me and I was able to take my luggage up to the room. When we went to leave, I also ask for a cart to take my luggage down to my car. I was told I needed to leave my driver’s license in their possession while I did that. In today's world of identity theft, it caught my attention, and I pushed back about leaving my driver’s license when I did not need to do that at check-in. After all, they had my credit card on file, knew who I was for my check in experience and still they would not allow me to have the cart. All in all, probably the worst experience I've had at any IHG property.
PS : The manager at checkout was incredibly short in matter of fact in his denial of allowing me to use the cart. Did not care that there were dirty dishes in the dishwasher or trash in the trash as I entered the room and overall had an attitude unbecoming the qualities of IHG properties.
Dirty rooms
ByStays a lot at IHG
December 20, 2021
Horrible breakfast and dirty stained room...Im not going to waste my time on typing about this dirty hotel. Should not be in IHG GROUP very poor sad place.
Great staff, paper thin walls
ByCera
December 16, 2021
Being downtown was great for our location needs but the walls were so thin the city life was OBNOXIOUSLY loud! Alarms going off all night, police chases, cars honking etc. we may as well have had our window wide open! Room temp was never consistent either boiling hot or freezing cold! Key cards would deactivate half the time! Despite all the issues the staff was great!
Happy customer
ByPapadon
December 14, 2021
Great place great stay would highly recommend to anyone staying in Denver
Need staff training
ByCoken
December 13, 2021
It was obvious the staff didn't want to be there and spent more time on there cell phones than taking care of guests.
Breakfast
ByLissette
December 12, 2021
The only one thing we liked was the breakfast great variety and the lady was very friendly.
frusie
ByFrusie
December 10, 2021
This hotel is located right in the downtown area around so much to do within walking distance as long there was a group or more than one person after dark, after all, it is downtown.
The rooms were well furnished, some with great views. Housekeeping availability was awesome-3 times a week. Front desk personnel were very friendly
Great Location and Amenities
BySchoolScooter
December 10, 2021
This hotel is in a great location in downtown Denver. The rooms have great views with floor to ceiling windows. The swimming pool and hot tub were perfect temperatures and there was free laundry. The rooms are on the smaller side, but have everything that is needed with full kitchens. Everyone was super friendly and helpful!
Comfortable stay for great value
Bysquoishmaloish
December 07, 2021
Comfortable for stays of several days or longer. Better kitchenette than most hotels offer and had a nice complement of dishes and utensils. There was even a dishwasher and full size fridge. Very happy with the accommodation for the price. The staff was kind as well.