STAYBRIDGE SUITES GRAND FORKS

Dear lolondgirl, Thank you for your continued loyalty too the IHG Rewards Club Program. As a Club Member we value your feedback. Thank you for writing a review about your experience with us. I am delighted to hear that you enjoyed the hotel and our amenities. We hope to see you the next time you are in the area. Thank you, Tiffani Ferrell Front Office Manager

Dear Pg6871, Thank you for your loyalty to the IHG Rewards Club Program. As a Gold Member we appreciate and value your feedback. Thank you for publishing such a great review about your time with us. I am happy to hear that you enjoyed your experience with us. We look forward to seeing you in the future. Thank you, Tiffani Ferrell Front Office Manager

Dear momof5darlings, Thank you for your continued loyalty to the IHG Rewards Club. As a Club Member we value your feedback to help us better our services in anyway possible. Thank you for writing such a wonderful review about your experience with us. I am absolutely delighted to hear that you enjoyed the two bedroom two bathroom suite. We look forward to having you stay with us in the future. Thank you, Tiffani Ferrell Front Office Manager

Dear Jackie5522, Thank you for choosing our hotel for your recent stay in Grand Forks. I understand there were some issues during your stay. Unfortunately, we did not have your room type available for the week of 9/12-9/16 as there was a large government conference in town that took up a lot of our rooms. I looked into your reservation and it was booked from 9/5-9/9. Also, the registration card you signed at check in was for those same dates. The front desk agent in question that checked you in does not recall you asking to extend your stay past the 9th. Even if this was the case we did not have rooms available during that time frame, in fact we were actually overbooked so there was no way that she could have extended you or told you we could have. There was simply no rooms available. I did see that Tiffani our Front Office Manager did get you extended until Monday the 12th and you chose to check out a day early. We did not in fact “kick you out” of the hotel you chose to leave on your own on the 11th. I apologize that we didn’t have your room type available but I cannot just tell other guests that have made their reservations months in advance that they can’t stay because you wanted to extend. We did however have a room available for you. It was the one bedroom with two double beds. Since this room is larger the price did in fact go up to $144 per night plus tax. The price would have also gone up to $135 per night plus tax in the studio suite you were in if we were able to extend you. The demand in our area this week was very high, which is the reason our prices and rates did go up from the previous week. In the hotel industry that’s just how it works. When business is slow the rates are lower, when we are busy the rates are higher. I am sorry you feel as though it was our fault but there was not much we could do except move you rooms, but you did not want to pay our prices and that’s okay. I hope this does not affect your decision to stay with our hotel in the future as we do value your business. Thank you, Alison Buttke, General Manager

Dear Pernell, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Gold Member we appreciate and value your feedback. I am happy to hear that you enjoyed your suite as well as all the courtyard. We look forward to seeing you the next time you are in Grand Forks. Thank you, Tiffani Ferrell Front Office Manager

Dear Sioux Grad, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Club Member, we appreciate your feedback to help us better our services in any way possible. I am happy to hear that you enjoyed your suite as well as all the amenities that we have to offer our guests. We hope to see you the next time you are in Grand Forks. Thank you, Tiffani Ferrell Front Office Manager

Dear jlou35, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Club Member, we appreciate your feedback to help us better our services in any way possible. I want to personally apologize for the issues you encountered during your stay. At any hotel cleanliness issues are completely unacceptable. I will be addressing this with our Housekeeping Team. If you would like to discuss this further, please do not hesitate to reach out to me via phone 701-772-9000 or managerfd@gfsbs.com. Sincerely, Tiffani Ferrell Front Office Manager

Dear Rog49, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Gold Member, we appreciate your feedback to help us better our services in any way possible. I am happy to hear that you enjoyed your suite as well as all the amenities that we have to offer our guests. I apologize that your phone was unable to make calls, I will be sure to look into this to ensure that it does not happen again. We hope to see you the next time you are traveling through the area. Thank you, Tiffani Ferrell Front Office Manager

Dear j99j, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Club Member we appreciate your feedback on your experience with us. I am happy to hear that you enjoyed your overall stay and that we could get your belongings back to you safely. We hope to see you the next time you are in the area. Sincerely, Tiffani Ferrell Front Office Manager

Dear SandyinND, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Club Member we appreciate your feedback on your experience with us. I am happy to hear that you enjoyed your time with us. Thank you again for publishing such a great review. We hope to see you the next time you are in the area. Sincerely, Tiffani Ferrell Front Office Manager

Dear vjfreddi, Thank you for your continued loyalty to the IHG Rewards Club Program. As a Club Member we appreciate your feedback on your experience with us. I am happy to hear that you enjoyed your overall stay. We hope to see you the next time you are in the area. Sincerely, Tiffani Ferrell Front Office Manager