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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.6

    based on 908 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    908reviews

    • 5 Stars
      661
    • 4 Stars
      172
    • 3 Stars
      35
    • 2 Stars
      22
    • 1 Stars
      18

    Solid travel lodging

    By

    November 14, 2019

    platinumelite

    God location near expressway; breakfast is convenient

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    Will stay again

    By

    November 06, 2019

    club

    The hotel was fantastic, clean and new. Rooms were comfortable and clean. Bonus that my family of 4 got upgraded without even asking.

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    Comfortable clean rooms

    By

    November 06, 2019

    Your room attendants were polite, friendly and worked hard to ensure we had an enjoyable stay. They accommodated our requests and adjusted their cleaning schedules to suit our personal needs. We felt safe and comfortable during our weeklong stay.

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    Gone downhill in 1 Year...

    By

    November 04, 2019

    This was our first visit since this hotel has come under new management a few months ago. What a shock to find all new front desk staff that didn't really have much interest in keeping the guests happy or comfortable.
    The Guelph Staybridge Suites has deteriorated rapidly as far as customer service, quality of customer satisfaction and certainly the cleanliness of the entire hotel. Our room had candies/tablets and trash under the unmoved furniture ... quite a mess actually. We had multiple guest issues arise during our 4 night 5 day stay, we were not offered compensation for even 1 of our complaints....so unlike the Staybridge/IHG standards.....we will not return nor will we recommend this hotel to anyone. It appears to us that this hotel now is more interested in construction workers and road workers than the usual IHG business class long term guests, which explains the deterioration of the furniture and carpets of this hotel with the grime the workers carry in on their clothing each workday. I do NOT recommend staying at this property.

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    Bad Experience

    By

    October 31, 2019

    club

    My room card key didn't work at all, despite many efforts; staff said it was because I had it next to my phone but that wasn't it after numerous tries - had to get the management to open it with an actual key and this was for my entire stay of 2 days. The coffee maker in my room was broken but it was never replaced (although this may have been because the cleaning staff couldn't get into my room). The staff was polite and helpful, no problems there, and they gave me some IHG points for my inconvenience. The hotel is very worn-out and really needs a face-lift. I feel bad for the staff having to deal with this.

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    Mr rick

    By

    October 31, 2019

    Very good location and great staff, facility is a bit older but maintained quite well

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    Excellent place in stay in Guelph

    By

    October 28, 2019

    platinumelite

    Spacious suite, clean hallways, quiet, hearty breakfast, al the amenities, almost like home

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    Jetted tub out of order

    By

    October 28, 2019

    club

    the jetted tub was out of order in my room. It was late at night so I wasn't going to change rooms, but the staff found a way to compensate me.

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    No sleep

    By

    October 27, 2019

    Requested a room away from the road. Was assigned a room next to the road. Unable to change location. Very noisy.
    Breakfast area was unkept with many missing and stale ingredients.

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    Would definitely stay here again!

    By

    October 25, 2019

    Spacious rooms fully stocked with supplies for fair prices

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    HOME AWAY FROM HOME

    By

    October 24, 2019

    club

    Thank you Staybridge for what you offer!!
    Home away from home...

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    Home from Home

    By

    October 22, 2019

    This is the second time we have stayed here, we returned due to the fact that it was central to the family we were visiting, and the space and atmosphere of the hotel.

    It will always be the first thought when booking hotels in Canada and you get your monies worth every time.

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