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 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Good location
ByTexas mom
May 05, 2021
This is our favorite hotel in the area. We come for baseball tournaments and the easy freeway access makes the commute to any of the ball fields pretty short. The rooms are large with queen beds and sofa bed. It easily sleeps five. The kitchen is a great plus for heating up meals quickly. The property is perfect for groups indoor and outdoor gathering area plus grill, pool and basketball court.
EXTREMELY DISAPPOINTED
ByTJAY
April 29, 2021
I cannot stress enough, how DISAPPOINTED I was with my stay, at this Houston I-10, Beltway 8, Staybridge.
Let me begin with arrival, approximately 2:15 pm, requesting a slightly earlier check-in (check-in was 3pm), I was told there were NO ROOMS READY, NOT ONE.... Ok, I know I was a bit early so, that was fine. Unfortunately, I was in town for an activity, so since I couldn't check in early, I had to head straight to the event, which meant I would now have to check in late. I later called the hotel and informed them of my late check. Upon check in, approximately 9:30pm now, I asked about the grab and go breakfast for the next morning. I was advised, by Malak, there would be Jimmy Dean's sausage biscuits, muffins, yogurt and juice.
Upon arrival to our room, my daughter went in to use the restroom and found long black hairs on the towels. She went down to the front desk a little later to report this and exchange the towels and was told by the gentleman who was now on duty, there were no more large bath towels available so we would have to be given Beach Towels (we were given blue/white striped Beach Towels in line of Bath Towels). Additionally, throughout the night, we were awakened by the ceilings light fixture/shade, rattling, every time the guest above us walked across their floor, which was often, throughout the late night and early morning hours. So, since we were already up early, we decided to head down for the grab and go breakfast, only to be handed a bag containing an ice cold muffin, room temperature fruit cup and a room temperature bottle of water. I asked Malak, about the Jimmy Dean's sausage biscuit, juice, etc. she told us about at check-in, and she said they were waiting for their delivery which would not come in until next week. At this point I was over it and ready to check out. We headed back to the room, only for the key to no longer work. My daughter went down to the desk, while I waited outside the room with the grab and go bags. She was given two new keys, only to return to the room and have those not work either. At this point we both went back down to the desk and were told the battery had likely died on the lock so Malak came up with us to let us in with her Master Key. At this point I was completely over this entire stay and we immediately finished packing and checked out.
This is NOT at all what I'm accustomed to nor what I've come to expect from Staybridge. I understand that we are still dealing with the pandemic but even given that, these were not issues that can be attributed to the impact of Covid.
Staybridge Houston Stay
Bysgtellez
April 26, 2021
My stay in Houston was excellent. The staff is very friendly and serviceable. My check in was quick and was up in my room in no time. The cleanliness and the safety precautions being taken were something I liked as well. Overall it was a good choice.
Good stay
BySimm
April 24, 2021
The hotel was clean and the staff was friendly. Over all stay Very Good
Excellent experience
ByKimM
April 16, 2021
Enjoyed the comforts of home in my very spacious hotel room.
Very friendly staff, social hours were great also.
Soccer tournament wknd
ByTc56789
April 13, 2021
Loved the whole thing was little inconvenienced there are no ice machines. The tiny one in the room barely produces any ice at all. But that's all I have that's negative. Great hotel loved it will use again
Great Hotel
ByTcole80
March 31, 2021
Hotel and room was very clean and inviting. Staff were so nice and polite and very helpful!
Worst Ever
ByRoyhates Staybridge
March 25, 2021
It's like the staff was nonchalant...toilet wasn't working so the first night was gross. Switched next day but due to COVID you have to request room service. Wasn't told this but when I requested they never came! They didn't clean room until our last Day! Only one set of towels during five days!!!!! The breakfast was apple juice, yogurt and Jimmy Dean croissant in plastic every day! No fruit! Happy hour advertised wasn't offered Wed thru Sunday supposedly due to COVID! The staff acted t like they were on vacation! They had to refund me because the charged me 17 dollars for two Poweraids and a kit kat!! It was just the worst experience I've had stateside. I travel quite a lot but the incompetence of this establishment just was mind boggling.
comfy
By
March 22, 2021
great stay. my kids were looking forward to the pool. they had spring break so they were excited about swimming but couldn't . the breakfast was not expected. i understand due to covid. but more effort couldve been done.
Great Vacation and very comfortable.
ByMike M
March 18, 2021
Everything was great and I would highly recommend this hotel to everyone.
Used to be a better property
Bybdg74
March 16, 2021
Check-In was a super slow process. They let you Check-In alright but your room will probably be ready until 1 to 2 hours later. The room was not as clean as it should have been- food crumbs on couch
Made it work but won’t go back.
ByLeroy Brown
March 15, 2021
Beds were hard. Air conditioner wouldn’t cool room just made it humid. Shower head was turned to point at wall so I couldn’t get under it.