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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.7

    based on 934 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    934reviews

    • 5 Stars
      761
    • 4 Stars
      131
    • 3 Stars
      23
    • 2 Stars
      14
    • 1 Stars
      5

    Excellent stay

    By

    January 12, 2020

    club

    We stayed here over New Years with our 3 kids and a dog. Staff was really nice and attentive. The suite was perfect and provided the space that we needed. Breakfast was great and their evening social provided us with a free dinner and with 3 kids, it was awesome! We would definitely stay here again!!

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    Great place to stay

    By

    January 10, 2020

    club

    Great place to stay. Plan to stay there next time I visit. Only downfall was the shuttle didn’t go to airport

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    Our "go-to" whenever we are in the area...

    By

    January 08, 2020

    club

    We always stay here. The staff is amazing and the facilities are always great. It feels like a second home to us and we will continue to use this hotel whenever we visit!

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    Amazing!

    By

    January 04, 2020

    platinumelite

    One of the best! You won't be disappointed!! Great staff, delicious complimentary breakfast, and very clean rooms. Beautiful courtyard as well!

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    Wish it could be a 5

    By

    January 02, 2020

    club

    All was great except noise level in room . Air conditioning/heating was too noisy when it fired up.

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    Ok hotel

    By

    January 01, 2020

    This was an ok hotel , I was not impressed by anything also they can not do anything for you if you book online with IHG , and they really can not do anything for you if you use points

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    Medieval Times Weekend

    By

    January 01, 2020

    platinumelite

    Kids and I chose this property and were quite impressed with the amenities of the hotel and professional staff.

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    Disappointed

    By

    December 31, 2019

    platinumelite

    Welcome staff is great. Housekeeping very friendly. Breakfast person needs more Training and a helper. She is busy getting food ready and on busy days she can’t be cooking and replenishing food while picking up and cleaning after guest. Tables needed to be wiped down but she was very busy. A little girl was coughing all over food and she didn’t do or say anything.

    Rolls of carpet were left in hallways because hotel is under renovation.

    A huge cockroach woke us up at 2 am and I could t go back to sleep. Called front desk and all we get is “so sorry I will let them know”. Seriously thou that’s all you have to say. Never staying here again.

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    Enjoyed our stay

    By

    December 24, 2019

    club

    We enjoyed the room, bed and being able to bring our dog. We liked that there were no weight restrictions and the fees for pets were very reasonable.

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    Wonderful Stay

    By

    December 24, 2019

    platinumelite

    Absolutely wonderful stay. The hotel was in an convenient location and the staff were extremely nice and helpful.

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    无噪音,餐饮很棒,舒适干净

    By

    December 22, 2019

    睡的很好 没有任何噪音 很安静 很舒适 早餐也很棒 有机会的话 下次还会想来这边入住

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    Wonderful Experience

    By

    December 21, 2019

    I first stayed 3 nights at the Staybridge Suites in Longview while visiting family. I had never stayed in a hotel that made me feel so welcome and valued. The reception staff was so friendly and helpful. They really made me feel welcome and that they were glad I was there. That’s a wonderful feeling when you are away from home. The socials were so nice and having a warm fire on cold days was great. Breakfast was very good and I liked that it wasn’t noisy like many hotel breakfast areas. I had the same experience at the Staybridge Suites in Dallas. I highly recommend this hotel chain.

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