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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.3

    based on 272 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    272reviews

    • 5 Stars
      173
    • 4 Stars
      51
    • 3 Stars
      23
    • 2 Stars
      6
    • 1 Stars
      19

    excellent hotel

    By

    July 26, 2017

    club

    I have stayed at this hotel several times over the past 10 years. It has always been a good experience.

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    Not a good stay

    By

    July 26, 2017

    Washing machines were broken didn't work at all leak flooded kitchen wasn't offered a new room till day and a half later which I had to ask for charges for the pantry we're on my bill when we never got anything from the pantry not very satisfied normally very very happy this time was just a fiasco

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    Comfort for value great service.

    By

    July 23, 2017

    This was a really nice hotel. It is close to shops, food and a short drive to downtown. The rooms are very spacious and the common rooms are nice. Great breakfast and Social meals are available. Overall really great place to stay.

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    Great Staff but poor conditions of grounds and corridors

    By

    July 18, 2017

    club

    The staff is very good here. We had a problem with our first room we were assigned and the lady at front desk was very nice and quick to accommodate us to another room. However, one of the front desk workers stayed out front smoking more than she was behind the front desk. My main disappointment with this hotel was the grounds, halls, stairways and elevator were all very dirty and unkept. The pool area is nice but trash cans would be overflowing, sidewalks and concrete desperately needed to be washed off. The fire pit area was dirty our entire stay. Halls, elevators and stairways looked like they haven't been vacuumed in several weeks. Very dirty. The breakfast was good but the counters were dirty and not kept wiped off. Coffee thermoses would often be empty. The drink machine had no carbonation.

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    Great atmosphere

    By

    July 16, 2017

    club

    Pleasantly surprised, it was everything we were hoping for.

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    Quite

    By

    July 14, 2017

    platinumelite

    It was my wife's first stay at a Staybridge and loved it. If it passes her then it had to be good.

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    stay

    By

    July 11, 2017

    platinumelite

    My stay was very relaxing and rewarding, having Bluegrass Harley Davidison next door was nice seeing that I am a Harley rider..The staff was excellent when I was in need of any questions.

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    Comfortable beds

    By

    July 07, 2017

    Comfortable beds clean room and a friendly staff and good breakfast and dinners

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    great stay

    By

    July 06, 2017

    Should have been the premiere hotel for USA Cycling events.

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    Good all around

    By

    July 06, 2017

    Enjoyed the stay a lot. Was a nice place to spend a week. I especially liked the social with the free food. Saved having to go out twice in the week.

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    Comfortable, convenient, great service

    By

    July 02, 2017

    I have been staying at this property for about 7 years. My father lives nearby in Middletown and we (husband and 2 children) enjoyed the homelike atmosphere, the pool, a great breakfast, having a kitchen to keep drinks and food.

    This time we came to attend my father's funeral as he passed away on June 21st after a massive stroke. Kayla was so kind, she and Bethany managed to secure a 2 bedroom suite for us and we're incredibly kind and helpful. Catalina also helped us during our stay. Everyone we interacted with was so kind.

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    Great experience

    By

    June 27, 2017

    club

    We had a great stay and comfortable accommodations for our trip. The beds were so comfortable we overslept the time for breakfast in the morning. Great location to access anything in Louisville.

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