STAYBRIDGE SUITES CHICAGO-OAKBROOK TERRACE

Dear Ms.peggs, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if your stay was negatively affected by the overall condition of the room assigned to you and customer service you received. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We’d like to contact you privately so we have sent you a private message. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. We value you as our IHG Rewards Club member. Sincerely, Krysllin G Case Manager IHGService

Dear Karthikn88, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. However, we are truly sorry for falling short of your expectations with your breakfast experience, the condition of the room received, and the quality of services rendered. The situations you have described are definitely not what we expect from any of our properties. Rest assured that your comments will be reviewed by our team and necessary actions will be taken, to correct unsatisfactory experiences. Once again, thank you for staying with us. We value you as an IHG Rewards Platinum Elite member and hope this stay experience will not deter you from giving us another opportunity to make your stay as pleasant as possible. Sincerely, Grace P. Case Manager IHGService

Dear Valued Guest, Thank you for your feedback and for staying with us. As an IHG Rewards Club Spire Elite member, we greatly appreciate your loyalty to our brand and hotel. We apologize for your dissatisfaction on some of our staff and services during your stay. Please do accept our apologies for not being able to deliver an exemplary service. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Again, many thanks for the feedback and our apologies for the shortfalls. We hope that we can better serve you next time. Sincerely, Connie D Case Manager IHGService