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 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Excellent Stay!
ByNot too impressed.
December 19, 2021
Friendly staff, clean spacious rooms, peaceful atmosphere and very relaxing experience overall! I would definitely come again and highly recommend.
Gutes Hotel in ruhiger Umgebung
ByRosch69
December 19, 2021
Gutes Hotel mit freundlichemPersonal. Social Dinner ist eingeschränkt wegen Covid, trotzdem lecker
Will be nice when remodeled but was comfortable
ByGabby girl
December 17, 2021
We needed to travel with our cat and they made that possible and easy. the rooms needs a makeover badly. BUT it was quiet and comfortable. Suggest having rooms without carpet and cloth couches for pets. The couch might have been peed on in the past. Most importantly we appreciated being able to bring our cat. She is old, and spade so slept thru it all. I didn’t mind the extra fee.
Usually a great experience
ByElite member
December 14, 2021
I usually have a great experience at this location but regardless of my status as a espire elite membership And I let front desk know it was my fiancé’s birthday I was told I cannot get a king size bed or up grade my room.
I was put on the fourth floor where there was a constant windy noises from old windows that would not close correctly and a bad shower head that probably needs cleaning and did not give out proper water pressure.
So it has been three days and I am still awaiting my $75 deposit to be returned, I was put on hold right now for about five minutes then the was connected to the hotel and I was quickly disconnected.
Customer service beyond poor
ByShawn
December 13, 2021
I left my new sweater in my room.
I called after I had left and discovered it was not in my bag. NO one called me back from the hotel and after I called again I was told it was not found. So the cleaning staff stole it. I am sorely disappointed in this property and IHG’s treatment of a 30 year Spire Elite guest.
Best stay ever!
Bytwhaley17
December 03, 2021
All the staff were absolutely amazing! Jasmine and Sol are so pleasant to speak with. Their positive energy is what’s needed in the world. So many great memories were made during our stay! The general manager Melissa Randall is the most amazing person IHG could have running their business. She went beyond the measure to help my family. Their aren’t enough words for me to put together to match my level of gratitude! I want to say thank you so much to all. Ms Rosa in dining helped me feel great every morning I came down for breakfast. Our conversations were spectacular. Ms Alma in housekeeping made sure our room was taken care of. I’m over appreciative to everyone here.
Thank you for making this stay the best one yet!
Uncomfortable
BySheeda
November 29, 2021
I was not happy with my stay, I even had to switch rooms because one of the beds were broken, the staff member quickly handled my room switch. The next room, 2 of the 3 beds had springs popping up. My daughter has a bruise from sleeping on the bed. The second room, the phones didn’t work and when I called on my outside phone line, I was repeatedly put on hold. I wasn’t satisfied with my experience
Short term stay
ByFrankyg5
November 27, 2021
Staybridge Oakbrook has become our go to short stay hotel. Due to Covid restrictions, there are changes. Hotel has done a good job with adjusting. Lack of staffing is a problem everywhere, not sure of that's the issue, but hotel was kot as clean as it was 2 years ago.
Comfortable stay
Byjenk3
November 17, 2021
Great location and love the space in the rooms. should focus more on cleanliness, dirty dishes in the washer, cobwebs, vents dirty.
Business trip
ByRon1964
November 15, 2021
Business trip. Very comfortable and super clean stay
Great service, good location.
ByTraveler21
November 10, 2021
Staff was friendly and welcoming. Our room was clean, everything ran smoothly. The hotel is in a great location, right around the mall, theater and great restaurants-perfect for a weekend getaway!
Beautiful Hotel
ByCia428
November 03, 2021
Very peaceful hotel. Love the cleanliness and calm. Also, staff is nice and friendly