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 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Clean room
BySouthern Travelor
September 16, 2016
Good sleep, good breakfast, good location just off River Street.
no doormen or help for Female traveling with a child, no valet parking but charge
ByFiddle 1
September 15, 2016
this property in Savannah on Bay St is so inconvenient because it is on the corner of a st with absolutely no place to park for check-in etc that goes along with getting settled in a hotel. There is a small pullover on a side st that has barely enough room
for a car. there is traffic sitting right next to your car as they stop at their stoplite. I hit the curb trying to get far enough over and scuffed my expensive wheels on my car. no valet available to park car but had to go two blocks back from Hotel and put in deck buy could only put on top in hot sun. No way would I go to that deck in dark to get car to use. Bed was comfortable and room was clean but carpet appeared very old and worn. the return air vent in ceiling made a knocking and rattling noise all night and therefore no sleep. Then getting loaded again to checkout was the same inconvenient process with old carts that were very small and unstable. Walk two blocks to get a very hot car and trying to get loaded with traffic whizzing by very close to pullover. Then the topper was I left my glasses in room and I know it was my fault and I am grateful they found them. I called and they confirmed they would ship them and they did in a flat fed-ex envelope with flat newspaper wrapped around one time and now I need to go get them fixed. Again grateful they bothered to send them but a just a little plastic or bubble would have been great. For the price I paid and all the taxes plus parking for one night I will stay on the river next time. I stayed here because a sister property was full and I thought this would be as good but never again.
A disappointing experience
ByEsawyertori
September 15, 2016
I have stayed many times over the years because my daughter attends the Savannah College of Art and Design. Most of our visits have been lovely, but there have been a couple of stays that were less than spectacular. Thus last stay was the worst. The air conditioner in our room was stuck at an uncomfortable temperature for us and we were too tired to deal with someone coming out to fix it, we were missing our "do not disturb" sign and when I tried to call down to the front desk, the phone buttons were broken. 0 still worked, so that's how I was able to reach them. As it turned out, the lady that answered the phone was the only one there, so we had to go down to get our sign. It does appear that the quality and level of staff are deteriorating. I will say that the staff was super friendly during our stay and that helps a lot.
Friendly hard working staff
ByCadence7
September 13, 2016
We stayed at this location for three nights and found the staff to be very courteous and willing to offer assistance to make our stay better. They worked very hard to keep the breakfast area stocked in the mornings and did a fantastic job of keeping the area clean. The rooms need updating in their finishes, carpets and furnishings are tried looking, but the staff does a great job of keeping the rooms clean and stocked with everything that you would need to make your stay comfortable. The WP coffee is excellent! The air condition in our room worked great and the unit was quiet. This location is on Bay Street and you will hear street noise, but you can walk to everything. This Staybridge is in a great location. We enjoyed our three night stay at this facility and will not hesitate to return in the future.
Generally poor and in disarray
ByCarlB64
September 12, 2016
Rooms were in generally poor condition, stained carpets, the room smelled bad and the hotel in general was in poor condition.
The breakfast staff was overwhelmed, unprepared and having a hard time keeping up with simply keeping the food and clean dishes stocked. Once the food did arrive to the steam tables, some of it was still cold and clearly hadn't been cooked or heated long enough after being taken out of a freezer.
I also had issues where someone called my room in the middle of the night, left a voicemail but I had no way of retrieving it. Upon calling two separate front desk people, the answer was the same "I'm sorry, I don't know how to help you with that."
This was surprising, as I've stayed at Staybridge Suites previously and had pleasant experiences. Unfortunately, this experience was less than pleasant and frankly, this particular hotel needs help from the ground up as well as a staffing revamp or retraining.
An excellent value and location
ByJCS.
August 26, 2016
This hotel has a nice ambiance, friendly staff, and a great location in the heart of the Savannah waterfront district.
The only negative is that the free breakfast service is not particularly good. I guess one get's what one pays for in that regard.
Unhappy
Bytrl_mis
August 23, 2016
Parking too expensive. If you pay the garage directly it's $10/night for favorable parking. The hotel charges 18/night for same garage, but very inconvenient parking spots (Top deck, no elevator).
The hotel Wi-Fi strength very weak from room. Ultimately cost me an extra $30 from my cell provider for data overages.
No recognition as Spire Elite by the front desk.
Pantry was very poorly stocked.
Not worth it
Bytrlmis
August 23, 2016
1) My first negative impression was the unfriendly front desk clerk. I felt like I was interrupting her to check me in. She failed to greet me as a Spire Elite member and offered no complimentary welcome gift.
2) The pantry was bare.
3) The internet access in my room was almost non-existent. Their tech support was of no help. I could get internet on my phone near the door to the hallway. I ended up using my phone as a hotspot for my laptop. I thought I was set. But then my phone lost connection to the hotel Wi-Fi and it switched to cellular. I was unaware of this until my provider charged me $30 for overage.
4) They charged me $18/night for parking. And I had to park on the top floor of a parking garage with no elevator. And I later found out I could have had a ground level spot in the same garage for just $10/night had I paid the garage directly. I don't mind them making a little money on the parking, but to upcharge by 80% for the most inconvenient parking spaces in the garage is a bit too much for me. Unless of course they offered valet parking, but they did not.
5) Can you imagine your bedroom with a kitchen in it? That's their definition of a suite.
I travel a lot and spend considerable time in IHG hotels. This was one of the least satisfying properties I have experienced in several years.
excellent location
ByRLE297
August 22, 2016
great location; friendly staff; very clean and well appointed Breakfast was best I have had included in rate. I would recommend this hotel for both business and vacation travelers.
Vacation
ByIceman1969
August 21, 2016
Very nice clean room, near River street and near the trolley stop, also near JJ's pup a Packer/Badger bar.
Awesome staff
ByWunder2016
August 17, 2016
A beautiful facility centrally located enough in the historic district. Our stay in this beautiful city was fabulous!
Wonderful Hotel
ByGraymist
August 13, 2016
We just love this hotel. It is the only one we stay in while in Savannah! It is a beautiful historic building. It is right across the street from River Walk shopping and dining.