STAYBRIDGE SUITES SPRINGFIELD-SOUTH

The room was entered by maintenance department and housekeeping while you were at training during the day. After you spoke to me at 5:30 pm on the 14th I sent the evening houseperson to your room. She said the bath floor was clean when she entered. She also flushed the toilet and it was fine. I called the maintenance man and head housekeeper at home. Both confirmed that they had been in the room that morning. I also came to the room after the houseperson and flushed the toilet successfully 5 times. We made the decision to move you to the room next door and our houseperson assisted you since you were concerned about a future issue. John Voyles, General Manager

I apologize for the problems that you experienced. When you left at 2am there was not a manager at the property. At that late hour, I do not know what other alternative that you may have expected from the overnight clerk. There were no previous reports of fleas in your room or any other room in the hotel prior to your stay. The fleas in the second room were likely transferred with you when you moved (this is the opinion of our professional pest control provider) I believe you were checked in for several hours before you reported any problems, so our head housekeeper would have not seen anything in the daily room inspection process. Management was at the property on Saturday and Sunday but no messages were left on either voice mail. Your points have been refunded to your account and no charges were incurred. Again, I apologize for the difficulties that you experienced. John Voyles, General Manager