Rated 3.5 out of 5 by 24
Rated 1.0 out of 5.0 by Frustrated11 Dirty room and horrible service
While the hotel is close to the interstate and value priced the cleanliness and service leave a lot to be desired. Upon check in the woman at the counter did not seem to know what she was doing. She left me standing there while she answered the phone repeatedly. Instead of placing the caller on hold she helped whomever she was speaking with first and check in took forever. When I arrived in my room it was dated. However the counters were dirty from the previous occupant. Which made me consider how much else wasn't cleaned between occupants. But the most disappointing and frustrating thing occurred after check out. I had to leave the hotel unexpectantly very suddenly and was unable to get my check out receipt. Upon realizing this I phoned the hotel and was told they could only fax it to me. I explained that I did not own a fax and requested other means of getting a copy. They said they didn't have email (even though the hotel has wifi) didn't have a scanner and would only mail me a copy if I provided a postage paid envelope! Talk about poor customer service. I am a regular gold member of IHG properties and have never dealt with anything like this. I will never stay or recommend this hotel again. And it's unfortunate because I do business in the Topeka area quite frequently and was interested in trying this place out.
November 24, 2013
Rated 3.0 out of 5.0 by DoMoody Not so happy this last visit
Really kind of surprised with my last visit to this site. I have stayed several times in the past and have been happy with the accommodations. The room I stayed in seemed to cleaned in a rush, both beds appeared to be made in a rush, wrinkles everywhere. The tv was very dated as was the secretaries chair that was worn and riddle with tears.
November 18, 2013
Rated 1.0 out of 5.0 by JBtoCO A review you probably don't want
In traveling to and from Nashville to Colorado I have stayed at this Candlewood Suites in Topeka before and have enjoyed it very much, love the beds. This experience is one I never want to repeat. I made a reservation and by the time I got there, there was only one room left, a VERY smoky room. Oh well it was only for one night. I'll turn on the fan and it will be ok. But wait, the fan didn't work. So I had to open the window. My room was right next to the interstate, so it was VERY noisy. I thought it strange that when I got to the room all the lights were on. I mean ALL the lights were on and it looked like someone had just been in there because the beds were crumpled, like someone had been sitting on them. I went into the bathroom and someone had recently used the toilet because it had not completely flushed. The front desk had offered to bring up some air freshener, so when they got to the room I brought these items to their attention. I was told that there were no other rooms to switch to, and since I had made a reservation I could not get my money back to go somewhere else until I talked to the manager in the morning.
OK I'll deal with this, it's just for one night, right? So, as I'm getting into bed, I pull back the sheets to one of the beds and there was food in it. REALLY?!?!?!!!! I had to take a picture of that! I then looked at the housekeeping note and it said that it was last cleaned on 9/29/2013, this was 10/22/2013! Disgusting! I took a picture of that too. Fortunately there were two beds in this room, or I would have slept in the car.
I have to say that the next morning I went down to the front desk to check out and after I told the desk manager of my experience and showed him the pictures, he did take $15. off the room. Little comfort for a poor stay. :(
October 27, 2013
Rated 3.0 out of 5.0 by PDKB Nice Room but cigarette smoke in the hall... ugh
The room itself was nice but getting to the room was difficult because of a great deal of cigarette smoke in the hall. The smell did get into the room but it wasn't too bad and we placed a rolled up bath towel at the bottom of the door and then turned on the A/C. From what we could tell there was only one smoking room on the third floor which was right off the elevator in the middle of the floor. Not sure if it's always like that but there was another couple at the desk complaining when we checked in.
October 23, 2013
Rated 5.0 out of 5.0 by Snuglefl Love the beds!
I have stayed at this hotel 5 times and each time I was very happy with the room. The beds are wonderful and everything is clean. If I had to say anything negative, I would say that the front desk clerk could have been a little more cheery. He was not rude or disrespectful, but he just didn't seem to be happy to be there.
October 17, 2013
Rated 5.0 out of 5.0 by Nik91 Love staying here when I'm in Topeka.
Every room is a suite style with a full kitchen. My room could have been a little cleaner, like dried shoe prints in the bathroom and dirty to my standards silverware. But I didn't use the silverware so I didn't care and dishwashers including mine never get things perfect. And I just covered the bathroom floor in towels so that didn't matter either. But I didn't make any complaints about it. I decided to stay another night and that was hassle free. Dylan who was working my first night was super pleasant to work with and his boss should promote him above his peers for his professionalism and assistance!
September 11, 2013
Rated 3.0 out of 5.0 by travelingsad Customer service was lacking
Was traveling last minute, due to sudden death in family. Call rewards and made reservations for 2 rooms using points. Explained circumstances of travel and was treated very kindly by rewards person. They recommended that I call hotel and tell of special request, they could accomodate. We were arriving late, with 9 people,and needed one room for 5, traveling to Colorado for funeral of sister. When I called hotel, I spoke with Taylor (young man). When I told him my story, all he would say is, It is against the law to have more than 4 people in a room, and repeated it several times. Instead of compassion, he was arrogant and unconcerned. We arrived late, my sister slept in car and I left, never to stay at this location again. The beds in the room claimed to be queen, but looked like full size. I was an awful time in my life, only made worst by poor customer service. On the way back I stayed at a Holiday Inn and had great experience and was treated so nice. It is a shame what one bad egg can do to a hotel.
September 9, 2013
Rated 5.0 out of 5.0 by MichiganGuest Wish hotels everywhere were as good as this one!
I have stayed at this hotel a total of 7 weeks this year, so far, during 3 visits to Topeka. My room this visit had an a/c unit that was very effective and quiet, even though the temps outdoors have been in the mid to high 90's most days. Being able to sleep well at night was appreciated! The room was cool, and the bed is a good one.
My room was clean, and kitchen area appliances worked as expected. I like the large counter/desk area that works well for eating and for computer work. There are plenty of well-placed outlets for charging phone, camera, computer, and other devices.
Front desk staff was consistently helpful, friendly, and professional. The lobby, computer room, exercise and laundry areas were clean and well-maintained. I also used the Candlewood Cupboard -- there were more selections this visit, and the food and supplies were helpful. I also like the free and easy-to-use washers and dryers.
August 30, 2013