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Rated 3.6 out of 5 by 62 reviewers.
Rated 5.0 out of 5.0 by Perfect for what we needed We were visiting Antwerp for one night to attend a wedding. The hotel was perfect for our purposes, which were really just limited to having a room to spend the night at an affordable cost. Taking the quality of the room and the especially the service into account, this was surprisingly good value for money. June 21, 2013
Rated 4.0 out of 5.0 by Good stay Only one criticism maybe a need for more front desk staff at peak times June 5, 2013
Rated 3.0 out of 5.0 by Old style Rooms look a bit old furnished. Even the superior rooms need a redesign. The beds however are decent and give you a good nights rest. The staff is overall friendly, however some of the staff members are not cooperative. May 28, 2013
Rated 5.0 out of 5.0 by Great service and very comfortable! I stayed here for one night and was welcomed in a very friendly and professional way. The hotel is very modern and the bed was very comfortable. I would recommend it if you have a quick stay but even a longer one because the welness is very nice too. April 21, 2013
Rated 4.0 out of 5.0 by Great value for money and friendly hotel. Stayed there on a private weekend. Well connected to city centre and nice little cafe / restaurant in house but the hotel itself in not central. The rooms were small but nice, comfortable beds and well appointed showers... the mini bar and the room itself were a bit too warm but a quick chat with the front desk had that resolved. Most of the staff were seemingly new so could not immediately recommend things to do etc.,. but would immediately refer to the internet or find another way to help us further. All in all a good place to stay at if I get there again! April 7, 2013
Rated 4.0 out of 5.0 by great Time The three of us had a great time in the Hotel. We used the available pool and training facvilties. Thanks to the Hotel staff for the good time. March 13, 2013
Rated 3.0 out of 5.0 by Room to improve The Antwerp CP has the potential to be a fine moderately priced hotel, however, they are not there yet. The young staff has been trained to apparently say no to all customer requests. Information is poorly communicated from one shift to another. They have a lovely swimming and Spa facility which is totally unsupervised. Whether that means young children (8-10 years old) running around without parental oversight or loud drinking young adults over running the facilities and creating a fully Unenjoyable experience. I must point out that this seems to be a weekend phenomenon that passes by Sunday night. I have stayed here on numerous occasions and this is not a one-off experience. Rooms are a bit small and only the top 3 or 4 floors renovated. Room safe was blocked, reported and not fixed. An overall operational review with an improvement plan is needed. March 2, 2013
Rated 4.0 out of 5.0 by Good location for time pressed visit to Antwerp It's easy to find and to access from the motorway it's also convenient by bus into the city centre. For some reason I thought the car park was free at the weekend. It isn't and it's expensive, especially when there's so much free space outside. But the pool and sauna were fine and the breakfast was great. Hotel very speedy at answering email before booking and efficient during visit. Likely to stay again. March 2, 2013
Rated 2.0 out of 5.0 by Run by a bunch of kids Lack of management and understanding of customer experience February 27, 2013
Rated 2.0 out of 5.0 by wifi and service poor with 3 stays in 4 weeks and 2 times a not working wifi...... service at restaurant Anna is poor, riendly on 2 occasions but certainly understaffed or with lack of good personell. lack of minibar but shop at reception is a definite Minus. credit card proplems solved on last stay but took 4 weeks! I am used to better crown plaza's (brussels airport, Liege) February 19, 2013
Rated 3.0 out of 5.0 by Antwerp Crown Plaza Hotel guest rooms have become a little 'old and tired'. Quite overpriced for what it is today, but it is convenient to roads in the area. Breakfast buffet is always good and more than adequate, actually, a redeeming factor for the hotel. We used the conference center amenities which were quite nice and more than adequate for our needs. It is an excellent conference venue. February 18, 2013
Rated 1.0 out of 5.0 by Bad service Example of how a good hotel could be awefull by thier own staff, not profesional at all. February 12, 2013
Rated 4.0 out of 5.0 by Great Service & Good Food! Had stayed for almost a week for a business meeting. Rooms on the 6th floor and upwards were great. The corridors well lit and pretty comfortable. Beds and Pillows were too soft for me, but the smaller cushions made it easier on the neck Internet restriction of 60mb per day is way too less, and the speed is not what you expect for the paid access! Food in the "Anna" restaurant is great! Being a vegetarian, I had many choices unlike other European hotels. Staff is very friendly and smart. Awesome view from the 16th Floor during the day and at night. Great place to hold really intense business meetings and yet feel relaxed. Meeting room amenities were limited, but that is okay Overall had a good stay January 23, 2013
Rated 3.0 out of 5.0 by When a superior room isn't one I'm currently in the Crowne Plaza now and staying on a superior room rate. This is the standard room but with water, tea and the little sleep aid (which I love) Its a shame that when planning the accommodation they don't think about where you are situated. I'm right by the lifts so I can hear everything. This should be a standard room rate placing. I had to get the light in my room fixed yesterday (in the room I was in last week the maintenance staff had taped over the fire sprinkler?!!!) - I have no vanity mirror in the bathroom. Does no one go around and 'snag' rooms to see what's wrong? Clearly not. It would be very useful to put a mirror above the desk area, as there is no plug near enough to the wardrobe mirrors so its impossible to fix hair etc. The payment system is still broken for the third week. Who supports their system?!! Dreadful service (or rather lack of) The one saving grace is the bus to Brussels airport. Very good. January 16, 2013
Rated 3.0 out of 5.0 by no free wifi my stay in CP was ok, less than expected. reception area friendly people, WIFI did not work, breakfast lady crumpy as the credit card authorization did not work ( whos problem? ). Do not stay if you need WIFi otherwise no problems. January 14, 2013
Rated 4.0 out of 5.0 by Good location, amazingly comfortable bed and original amenities The hotel is conveniently located and upon entering the lobby, the nice home perfume welcomes you. I had a good night rest thanks to the amazingly comfortable mattress and the pillow spray. Dinner was very tasteful and breakfast offered a wide variety of choices, both in a cozy atmosphere. January 2, 2013
Rated 3.0 out of 5.0 by Avoid this location I recently had the disappointment of staying at The Crowne Plaza, Antwerp. The welcome was poor - one person on check-in at 5pm meant an impatient group queuing for room keys. We were not greeted as Priority Club guests - there was no one at the dedicated check-in. The room was small and dated. Noise from the adjacent ring road was evident from the early hours. The bar doesn't have a large screen TV, in fact, there is no large screen TV anywhere in the hotel - no chance to see the Champions League matches at this location. We had to pay 40 euros on taxis into town and back so we could enjoy the games. I won't be checking in here any time soon. November 27, 2012
Rated 5.0 out of 5.0 by Very good standard The Crowne plaza makes a good base for exploring Antwerp. Its a few miles from the centre but accesible by public transport. The standard of rooms is excellent as they all seem to have been refurbished recently. Everything seems very clean and the maids do a great job.Reception is always a pleasant experience, and all the staff we met were very cheerful. Breakfast is worth including as there is a good choice, and it never seems too crowded. The only minor disappointment was no free bottled water that had been available on previous visits - but that's about it. All in all its a very well run hotel with great staff. November 26, 2012
Rated 3.0 out of 5.0 by Poor crowne plaza Stay at this hotel few times a year only because its location is where I need to be for business, but this was last time, just be easier to travel for my meetings and stay in a welcoming hotel elsewhere. Staff here don't seem to care if you are a guest or not, the rooms are drab, and dull, the air con is turned off because winter months which is ok if you could open windows but when you do the traffic noise is really loud, being right on the edge of motorways in all directions. The restaurant in my opinion is very poor, the service is so poor, I can never understand why, the food is average at best, and for prices they charge and the bad service makes this a place to avoid, it's well worth spending the 20 euros each way in a taxi into town then eat here! In all this hotel needs a complete makeover, and some happy cheerful helpful staff would not go a miss. And that's my view from a royal ambassador platinum member, so god knows a one off visit would bring November 8, 2012
Rated 2.0 out of 5.0 by Good enough hotel, but wonder about the location All I will say is that I stayed at this hotel between the 15th and 19th October 2012, I will let you look for the local news to see if you would feel safe. October 30, 2012
Rated 5.0 out of 5.0 by excellent value for money The swimming pool is very impressive and one of the finest pools I have ever used. Easy parking facility in front of the hotel and free of charge. October 25, 2012
Rated 2.0 out of 5.0 by Review Lobby, Restarant Anna, breakfast and welcome by staff - all very nice and high-end. Room (1st floor, no. 110) was like a poor motel room from mid-1970's, in eastern Europe. Very poor quality and comfort - not worth the price. Regards, /Magnus October 24, 2012
Rated 4.0 out of 5.0 by No Nonsense Hotel This is what I would call a Non Nonsense Hotel. The rooms, beds are comfortaable, though the toilet is boring. The Breakfast service is good and the restuarant downstairs ANNA has good food and good Belgian Beer. Special mention to the serving captains and waiters who do a good job. I liked the hotel as itself , but it does lack a little bit of luxury touch which you would other see in a Crowne Plaza elsewhere. October 17, 2012
Rated 5.0 out of 5.0 by CPAntwerp Nice stay in a great hotel, near the city. Great wellness facilities, trendy bar, excellent breakfast buffet! October 7, 2012
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