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Rated 4.2 out of 5 by 286 reviewers.
Rated 5.0 out of 5.0 by Nice place This is a very nice hotel This was a very nice room for the price Everything was great May 30, 2013
Rated 2.0 out of 5.0 by Shuttle service poor Waited at airport for 25 -30 min for shuttle. After 3 phone calls they admitted they skipped picking us up. Last time I stay there ever May 24, 2013
Rated 5.0 out of 5.0 by Love it! You guys do a great job. Thank you so much. I haven't stayed at many hotels in St Louis but once you get a good one why go anywhere else?!?!?!? Thank you. May 24, 2013
Rated 5.0 out of 5.0 by Great Experience, New Fitness Room, TGI Fridays inside hotel!!! Great experience. I like that you have upgraded your Fitness Room from the small one you had last year. It is so convenient to have TGI Fridays inside your hotel. May 24, 2013
Rated 5.0 out of 5.0 by Pleasantly Surprised I had never stayed at this hotel and I had heard that in the past, the facility was in need of remodeling. I just stayed here for a business trip and was pleasantly surprised. There was a recent remodeling effort and the hotel is very nice. I found my room very comfortable and clean. The lobby area has great ambience. The fitness center is top notch. Although I did not use the indoor pool, I thought it looked very refreshing. I will remember my swimsuit in the future. May 20, 2013
Rated 5.0 out of 5.0 by Nice facility, reasonable rate This is a newly remodeled facility and everything from the front desk, to the room, to the indoor pool were very nice. Rate was extremely reasonable and didn't expect what we received at that price. Will definitely stay there again if the opportunity arises. May 17, 2013
Rated 4.0 out of 5.0 by Hard Bed, no hot tub, Great Service The staff was very accommodating to our needs and even brought up a refrigerator and microwave which was not originally in the room. The beds are hard, not very plush or comfy, but the room was very clean:) Overall, great experience. Another possible downside is that there is no hot-tub...I was very surprised and shocked that there was none available May 13, 2013
Rated 5.0 out of 5.0 by My stay on the weekend of may 4th I really enjoyed my stay here. It was me and my husband and our three children. The room were very nice and the staff was friendly. we will now stay here when we have business in St. Louis. May 10, 2013
Rated 5.0 out of 5.0 by Great Service and Comfortable room My stay there in St Louis was fantastic. Although the weather was wet and cold ; my stay there was comfortable. I would recommend your Hotel to anyone I know. May 9, 2013
Rated 1.0 out of 5.0 by Staff was great and room very comfortable. When we arrived we needed to get to an event and the staff was prompt and efficient - and courteous - in taking care of us and getting a room so we could get going. When we arrived in the room it was clean and roomy just as it has been in the past. May 7, 2013
Rated 5.0 out of 5.0 by Great hotel with shuttle service. Hotel is close to airport with free parking and shuttle service. Shuttle drivers were very polite and helpful. Onsite TGI Fridays making it very convenient .Free wifi that worked great. Beds were good. May 3, 2013
Rated 4.0 out of 5.0 by Courteous and conscientious staff My 17 year old daughter had to fly St. Louis to Baltimore bt herself. I stayed at Crowne Plaza with her and we did park and fly so she could shuttle back to hotel by herself for her 2 1/2 hour drive home. The shuttle driver gave us very clear directions on how to do that. When her wait for the shuttle at the airport took longer than she expected she called me at home. I called Crowne Plaza and asked "Natalie" what was taking so long. She said she would check. I called my daughter back and she was already on the shuttle. I called "Natalie" back to let her know that my daughter was on the shuttle and she said she knew because she called the driver. I thanked Natalie. I wanted to let you know how much I appreciated Natalie's following up by calling the shuttle driver right away. It gave me great peace of mind. I would stay at Crowne Plaza again because of your courteous and conscientious staff. Thank you. May 3, 2013
Rated 4.0 out of 5.0 by mpb Very nice place to stay. Very clean with useful amenities and friendly staff. Excellent airport shuttle service....followed scheduled departure times and drivers were friendly and helpful !! . May 1, 2013
Rated 5.0 out of 5.0 by Perfect location. The hotel was beautiful, clean, with happy personnel, good food in the dining room and the MetroLink provided perfect access to downtown St. Louis. The Arch is a must. It was a 10 for me! April 30, 2013
Rated 5.0 out of 5.0 by Friendly staff, great service, comfortable bed and clean room Just about what one can expect of a hotel. This property does well in everything. April 24, 2013
Rated 5.0 out of 5.0 by Travel I loved this location, wish i could have stayed more than one night. April 18, 2013
Rated 1.0 out of 5.0 by Vivian Reservation was made 4 days ahead.. Came all the way from Indiana to misourri when we check in the front desk said that air on in hotel is not working.. It's Easter so there's no available room in the area... There's. z 2 front desk ladies and told us that there's nothing they could do for us.. I reserved 7 rooms and there's 30 of us.. It's very rude to tell us that there's nothing they could do.. That we should just find another hotel. There's a Filipino guy in front desk he is very helpful, we told him whatever room they have we will take it as we have small children, babies and elderly traveling with us.... Even if there's no air conditioned we will take it because we traveled so far. And very tired..... Hotel were very nice and ambience is very relaxing,, however, we are not satisfied as there is no air conditioned the whole hotel.. We did not sleep bec. It's too hot.. And we're not happy with the 2 front desk ladies that is at the front desk.. Front desk manager did nag even make ny comment when we ask him if he could do something about it... April 16, 2013
Rated 3.0 out of 5.0 by Disappointed this time I stay at this hotel when I am in for business. Every experience has been excellent except for this time. Upon checking in, I was informed of the air conditioning outage and given an opportunity to cancel my stay with no cancellation fee. I was told it should be fixed in a day or so and would be provided a box fan for my comfort. Since it wasn't that hot, I opted to stay. I presented my Priority Club GOLD card, (at other places, I get recognized and thanked, NOT this time, # which they entered and when I asked about any kind of comp # ie., meal/drink coupons, points, etc.) I was told that they couldn't do that. ??REALLY?? They would rather send me somewhere else than comp me???? This was told to me by a person who I found out later could have authorized it. Other staff during my stay were nice and helpful. Upon checking out, I got another persons bill and got it corrected at the front desk. I explained what happened when I check-in and was told that I would recieve extra points for my inconvenience, of which I have not received. April 16, 2013
Rated 5.0 out of 5.0 by Great Surprise We were going to St Louis for a wedding and wanted to stay somewhere that was reasonable. We drove there but opted to stay close to the airport because hotels were cheaper. We ended up at the Crowne Plaza and were so glad we did. It had been remodeled, everything was really nice. Somehow we ended up in a room with a balcony overlooking the atrium which was really nice- definitely request this if possible! April 14, 2013
Rated 5.0 out of 5.0 by As always I stay at this particular Crowne 1-3 times a year. I have never had a complaint. If we have a problem it quickly resolved. The staff is always kind and helpful. I would always recommend this hotel to anyone, especially my friends. April 12, 2013
Rated 3.0 out of 5.0 by ac out. no parking available. no cart The staff was awesome! Wonderful. They were polite and willing to please. However, the AC was out in the entire hotel, there were no parking spots available, and there was no luggage cart to get our belongings up to the room. Its a beautiful facility, but they need to fix these easily fixable things. April 12, 2013
Rated 5.0 out of 5.0 by Very comfortable and luxurious atmosphere The room was very clean and very confortable, with a definitely rich feel. The only con was checking out at 4:30 am, I had to wait at the front desk for about 10 minutes before someone came out of the office and checked me out. He seemed a bit agitated. April 10, 2013
Rated 5.0 out of 5.0 by Hot tub is gone..... Our stay was wonderful....except we were very disappointed to find out the hot tub is gone!! We always enjoyed relaxing in the hot tub when we stayed at this location. The website still shows the hot tub and needs to be updated. The staff was great and went above and beyond to make our stay great. The bartender was friendly and fun! We love the new décor! The Keurig machines in the rooms are a nice touch. April 5, 2013
Rated 4.0 out of 5.0 by Second Visit This is my second visit at this hotel. For being a platinum member, I did not get a free upgrade or even a good room location. There is a free snack lounge which is nice, and it's close to the airport. The gym and pool are nice. April 3, 2013
Rated 1.0 out of 5.0 by lacking cleanliness When we arrived in our room we found the bathroom to be unclean/poorly cleaned. I called the front desk and they said to bring our luggage down and they would find us another room. We did not feel like carrying our luggage down and I suggested he send someone up to clean. About 10 minutes later there was a loud, fast knocking on the door. When I opened the door, the woman standing there glared at me and finally said "you have a problem with your room?" I showed her the uncleaned areas and she said she would clean it but she had a very bad attitude about it. She spent a couple minutes in the bathroom and left without a word and slammed the door behind her. In the restaurant I saw several cleanliness issues while we were eating breakfast. As we were leaving to go back to our room, we passed one of the staff on the stairs and my husband said good day to her as she looked very sad. Later she stopped him and thanked him because things had been so bad there lately she wasn't very happy. These things tell me that the internal problems in this establishment are NOT good for business. When we saw the rooms with the balconies overlooking the pool, I asked the desk clerk what the difference in price was and I was told it was the same as our room. I remarked it would be nice to stay in one of those rooms as the view was better than ours of the parking lot and rooftop of Home Depot. He looked surprised and asked if anyone had offered us the choice and I said no, he said they should have when we checked in. April 1, 2013
Rated 4.0 out of 5.0 by A good property with the potential to be great This recently renovated property has an impressive array of amenities located in the hotel lobby. A heated indoor pool is located immediately adjacent to a TGI Friday's restaurant but, surprisingly, the noise level is well-managed and I did not find my dining experience disturbed by the close proximity of frolicking children. The lower level of the hotel also features a well-stocked breakfast buffet with low wait times and generally friendly table service. Arranged in an atrium style, I understood that the hotel was designed to keep amenities close at hand to the traveler but I never felt rushed or disturbed by the other guests enjoying their relaxation time either in the open pool, the adjacent restaurant, or in the enclosed fitness center. The open-air glass elevators are very quiet but do be prepared for a significant wait; only two elevators service eight floors and wait times during periods of significant usage are five minutes or more. It might be faster to take the stairs. The business center provides two computers, both of which run Windows XP and Internet Explorer 6. These computers are not useful beyond printing a couple of pages of e-mail or opening a PDF. Do not expect these computers to entertain your children or open a substantial document or spreadsheet. The technology is too old to do any of this. Printing is complimentary but I found the front desk to be a little reluctant in handing out printer paper. The business center does provide a small four person conference table right next to the computers which I found useful. The guest rooms are well organized with a specious bed and desk for workspace. I found the bathroom accommodating but the bath tubs were quite small. It's a great bathroom for a shower, less useful for a casual soak in the tub. Towels are plentiful and are refreshed daily. I had daily encounters with the housekeeping staff and found them to be personable, friendly, and willing to go above their duty to meet whatever needs I required. A call to the front desk for an extra pillow and towels had them at my door in about three minutes. Speedy service! The thermostat in the room has two settings: oven and meat locker. I suggest using the windows if yours are not bolted shut but if you must use the thermostat, I suggest turning it off when you feel comfortable. Leaving the thermostat on after your desired comfort level will make you hot or cold quickly. These furnaces move air quickly. I rate the bed comfortable, neither too hard or soft. A small arm chair and ottoman is also in the room and is very comfortable. The desk chair is ideally designed for keeping you focused on the task at hand and appropriate lighting -- both in the room and at the desk -- is provided. The ironing board does not squeak, a personal pet peeve of mine, although my room had a shocking lack of hangers for the closet. With the very recent renovation, I'm not surprised that there are kinks to work out and the Crowne Plaza is on their way to doing a bang-up job. I rate this hotel as average, but given a couple of months for the dust to settle and a routine established, this hotel may be a stand-out property in the St. Louis area. March 28, 2013
Rated 5.0 out of 5.0 by Beautiful new hotel renovation is awesome I have not been to this hotel for a while and when I walked in the renovations looked awesome. The new rooms were modern and the fitness center had tv's on all the cardio machines. I will definitely be back. Thanks to the friendly staff! March 5, 2013
Rated 4.0 out of 5.0 by Airport Convenience Very nice accomodations for the price with close proximity to the airport and good shuttle service. February 22, 2013
Rated 3.0 out of 5.0 by Good hotel, but.... This is a very nice hotel with great amenities & very attentive staff, but the housekeeping is substandard. This is the first time I've stopped tipping housekeeping. February 21, 2013
Rated 5.0 out of 5.0 by great stay nice up dates nice people in hotel, the the staff at Fridays was not good. February 4, 2013
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