Rated 4.0 out of 5 by 227
Rated 5.0 out of 5.0 by Mimi88 Clean, renovated rooms
I have stayed here twice and will return. Rooms are updated and linens are comfortable. Everything is clean. Valet attendants are friendly and accomodating. Good location right off of I-94 and close to Wicker Park. Great value too.
January 25, 2013
Rated 5.0 out of 5.0 by LoveChicago Great service and atmosphere
We had a wonderful stay over a weekend and had exceptional service. Our bellhop got us a room upgrade to a corner suite which had a good view and was a very nice room. It was fairly close to everything and we also enjoyed hanging out in the bar. We would definitely come back to this hotel.
January 21, 2013
Rated 5.0 out of 5.0 by triceplus2 Great service
We stay at this location all the time for vacation and business! Love it here! Rooms are always clean staff is always helpful . We usually eat breakfast at Dine ..good food and the wait staff is always nice..Keep up the good work!
January 19, 2013
Rated 1.0 out of 5.0 by talon827 Staff was incredibly rude and pushy
The bellhops were very pushy there. Front desk was ok, but not the sunniest people out. I just came on a road trip and had been shuttling my bags to my room and back by myself, without an issue. From the time my car drove in there, the bellhop pressured me into carrying my bags. I said multiple times that I didn't need his help. He was practically begging me, and it was pathetic. This was Friday evening, December 28. I swear that he came up to me at least 5-7 times. I felt so sorry for him that my brother and I gave him $5 after we parked our car.
We decided to just get bellhops to carry our bags down the next morning, to avoid any drama. All was going well until we got out to the car to pack our bags. Another gentleman comes out to help pack the bags, and I presume to either muscle in on the bellhop's tip or get another few bucks from me. My suspicions were confirmed when I checked out, walked past him by the door and he didn't even acknowledge me or open the door. He didn't look happy with me.
I presume that this is the attitude in the city of Chicago at most hotels? I don't know, if I had to do it again, I'd just stay in Skokie, like I always do, or stay at another hotel. Maybe it was just the Holiday Inn brand, because throughout my road trip, I never had a problem at any of the brands that I stayed at, until I stayed at the Staybridge in Columbia, Missouri, and then the Crowne Plaza afterwards. Two bad nights in a row! At Holiday Inn hotels! I don't get it.
January 3, 2013
Rated 5.0 out of 5.0 by DSD67 A Short but Comfortable Stay
Excellent staff, great location, comfortable bed.
Restaurant (Dine) is nice.
January 2, 2013
Rated 4.0 out of 5.0 by Jackie127 Front desk staff very professional
We had a very pleasant stay at the Crowne Plaza Metro in December. I took my daughter to Chicago for a concert. On check-in, the front desk staff helped us with directions to the venue and set us up with dinner reservations. I did not have to ask for this service, they offered. Very nice. The hotel has valet parking. We were in and out several time that night. The valets were very courteous and friendly. The room was clean and quite comfortable. Overall very good.
January 2, 2013
Rated 5.0 out of 5.0 by busTraveller Always treated me well.
I have literally lived in this facility for almost 2 years in 2007 and 2008. When I do make occasional trips these days to Chicago, I prefer to stay at this location as it is conveniently located for my work and for its great service. The service is almost always great and the staff are friendly.
January 2, 2013
Rated 2.0 out of 5.0 by HHH1 Room needed real work
Heat didn't work. I had to keep sweater on.
Closed bathroom door, and then couldn't open it because it was off the rail. Had to shake it, and then got it open. Didn't close it the rest of the time.
Bathroom sink was clogged and wouldn't drain.
December 19, 2012
Rated 4.0 out of 5.0 by BjCmich Crown Plaza
Excellent staff! Very helpful with directions, ideas, transporation and room. Room was very clean and nice. Loved the bed! Only complaint we had was that there was not a coffee maker in the room. Charged $3 for a cup of coffee that was yucky! Great market across the street and enjoyed the area.
December 14, 2012
Rated 4.0 out of 5.0 by Benv2012 Good Property
Great location for the United Center events and FREE PARKING Option was excellent! Staff was very friendly!
December 11, 2012
Rated 5.0 out of 5.0 by Panos68 Great Service
The front desk staff were great!! keep up the great work
December 8, 2012
Rated 5.0 out of 5.0 by ChicagoTrip Best Check In
My flight to Chicago was delayed many times so by the time I arrived at the motel I was stressed and exhausted. The man that checked me in was the absolute best!! He was very very accommodating he could not have done anything more for me. Also the maids were excellent very very accommodating the maid I had on Tuesday the 23rd was very very helpful.
December 7, 2012
Rated 5.0 out of 5.0 by wadsworthpar Comfort and Elegance
Lobby is subtle and beautiful. Restaurant next to lobby and convenient. Beds are comfortable along with luxurious bedding. Large bathroom with plenty of room. Location is convenient to Downtown Chicago and expressways. Would stay again.
December 7, 2012
Rated 4.0 out of 5.0 by geni good service
Good location, comfortable bed, good room service, friendly stuff,
December 7, 2012
Rated 5.0 out of 5.0 by YQZHXJH Cute balcony and cleaning room items
It's a wonderful experience living in this hotel for the small cute balcony which can have a look at the Sear's Building and other city stone. the room was cleaned completely and very comfortable to have a good rest, I really like it as reservation in my business trip.
December 3, 2012
Rated 5.0 out of 5.0 by Kimba Excellent!
The beds here are probably THE MOST COMFORTABLE I have ever slept on in a hotel! Quiet room too - made for good sleeping! The shower was wonderful, & I loved the extra make-up mirror in the bath. The location was great - walking distance to many excellent eateries, & just blocks from the Chicago Theater & Navy Pier. The valet service was quick and efficient. The front desk staff could have been a little more friendly, but they did allow us an early check-in since our plane landed in Chicago at 10 am. We only ate breakfast at the restaurant, but it was good food & large portions. Wi-FI was weak in the room, but we were able to print out parking passes & flight boarding passes in the lobby media center.
November 22, 2012
Rated 3.0 out of 5.0 by theroc Not the greatest
Room size was about average, but highway noise was loudest I've had in a hotel for some time. It doesn't bother me, but certainly take in to consideration if it does for you. I really enjoyed the bed though, very comfortable. However, there were absolutely no plugs I could find next to the bed which was not convenient for charging my phone. There were a couple of plugs that were built into the desk but they were not operational.
Hotel breakfast buffet was overpriced and food was fine, but nothing special.
Had a question for the front desk one morning and was put on hold for 10 minutes. Finally gave up since I had to leave for the day. Very dissatisfied with the level of service. Since that's the way they appear to treat guests, I do not plan to stay here again.
November 21, 2012
Rated 4.0 out of 5.0 by SAR51 Made a wrong a right~
We arrived to the hotel to find that our handicap accessible room with two double beds was not even available at the hotel at all. After trying to see if they had something that would suit our needs we ended about on the smoking floor. But since they didn't have what we requested and were told they had, we were comp our rooms. That change all of those frustrated feelings to happy and we greatly appreciated it!!
November 19, 2012
Rated 4.0 out of 5.0 by umamjos mostly great
staff very uneven. We were in a group that wanted to be together on the same floor, and many family members who had reserved rooms on that floor didn't get them. Some insisted, got a different staff member and suddenly were given what the first person had refused. Likewise, some guest were not given their welcome bags on arrival.
The rooms are pleasant, the restaurant topnotch,
Parking is expensive (36/day), and having it valet only means that every departure costs an extra $2...
November 16, 2012
Rated 5.0 out of 5.0 by bitMIA Excellent quailty rooms
Very comfortable hotel, overlooking the downton area of Chicago.
November 4, 2012
Rated 5.0 out of 5.0 by Deadphish Always a Great Stay
The thing that makes our stay so good all the time is the staff.
The bell guys and valet guys are AWESOME.
They are so friendly and helpful.
The front desk team treats you like real guests.
Location is also good for us.
Fitness center had new weight equipment which was nice
November 2, 2012
Rated 2.0 out of 5.0 by MichaelZ Not the same hotel I remember
From arriving and engaging the valet, to checking in, to asking about bar service/room service, the first evening did not go smoothly. We felt as if the staff saw us and other customers as a burden. Vaguely rude responses, and curt answers in person and via the telephone gave us pause - was this the Crowne Plaza we have stayed at before? This hotel had been a great 'home' to us before, but this time was a disappointment -- hardly a 'reward' night.
Checking out was a bit smoother, though the systems were down and I had to explain the valet and room charges to the MOD.
October 29, 2012
Rated 5.0 out of 5.0 by PamK Awesome Experience
We stayed on Oct 20th. Attended an event for some friends. Everything was great from the moment we checked in, until we left. We were especially happy that our room had a balcony, and that even though we were near to the expressway below, when the door was shut we were not bothered by traffic noise.
Staff was friendly and helpful. Especially the gentleman at the door, and front desk.
October 28, 2012
Rated 4.0 out of 5.0 by pat52 bed was comfortable.
we were able to check in early with no problem. Front desk did seem to be a little understaffed when we checked in as there was a considerable line ahead of us.
Ate breakfast at the hotel's restaurant and found the prices resonable with the choices & quality very good.
We were charged for room service which we didn't use but the front desk took the charge off with no questions asked.
October 28, 2012
Rated 5.0 out of 5.0 by Lizzy777 Comfortable stay and great service.
Good location, happy hour was nice, loved the balcony, enjoyed your soap and lotion, free internet was a plus. Also, Charles at the front desk was great!
October 23, 2012
Rated 5.0 out of 5.0 by sg4515 Nice Priority Club upgrade
Arrived at hotel, and was not feeling real well after the four hour drive. It helped when the front desk upgraded me to a mini-suite. Very nice room. Loved the shower, the dimmer lights, and reading lights on the headboard.
October 22, 2012
Rated 1.0 out of 5.0 by swt1968 Just wanted to relax
Cleanliness of room was disappointing. Had a few parties above us. Maybe just a bad night to be at the crown. All other stays have been nice.
October 20, 2012
Rated 2.0 out of 5.0 by Tim1980 Noisy elevators
I could not sleep the first night due to having a room next to the elevators, room 1715. The second night I fell asleep but woke up a couple times upon hearing the switches and solenoids on the elevators.
I am not a light sleeper but the noise and frequency of the machinery did not contribute to a restful nights sleep.
October 17, 2012
Rated 3.0 out of 5.0 by Friz Chicago leisure trip
The basic rooms are not well suited for leisure family travelers. My wife was atttending a conference in Chicago, but I was there with our 7 month year old. It was inconvenient that the rooms did not come furnished with either a microwave or small refrigerator, plus an extra fee had to be paid to secure these items.
Service from the front desk was inconsistent, as several times there was no answer and no roll over to another service other than the hotel operator who often routed me back to the front desk again before forwarding on to a guest services number.
October 15, 2012
Rated 1.0 out of 5.0 by 0000 TERRIBLE SERVICE
Had some concerns and call hotel directly. Left 5+ messages for GM, but NO RESPONSE. Was told that it would be taken care of by 'Front Desk Manager' only to find out later that person was 'FIRED'. As of 05 Oct. 2012 the issue still HAS NOT been resolved.
October 12, 2012