Crowne Plaza Chicago Metro Downtown

Hotel Front Desk: 1-312-8295000

Hotel Fax: 1-312-6022199

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

O'Hare International Airport (ORD)

- Distance from hotel: 17 MI/ 27.36 KM South East l

- Exit O'Hare airport and take I90/94 east to Chicago. Exit at Madison (Exit 51D) turn right onto Madison to hotel

Midway International Airport (MDW)

- Distance from hotel: 10 MI/ 16.09 KM North East l

- Exit Midway Airport and take Cicero Avenue north to I-55, go east on I-55 to I90/94. Take i90/94 west to the Madison Exit (Exit 51D) Turn left on Madison to hotel.

Union Station

- Distance from hotel: 0.5 MI/ 0.8 KM West

- Adams Street west to Halsted, turn right and go 2 blocks to hotel on the right side of street


UIC-Halsted Blue Line

- Distance from hotel: 0.5 MI/ 0.8 KM South

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 43.00 USD

- Valet parking $43.00 per car per night includes in and out privileges.

Print Hotel Fact Sheet

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Hotel Highlights

In a major city like Chicago, location is everything. Whether you're here to shop on Michigan Avenue, visit the Museums, experience Greektown or attend an event at the United Center, our hotel is just a short walk or cab ride away. If you're driving to Chicago or renting a car when you get here, ask about our "Parking for a Penny Package" available for a limited period of time.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 573 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Reservaciones PESIMAS


May 16, 2015


La reservaciones en este hotel es pesima y yo lo catlogo como una desgracia!

Posted by HotelStaff
May 20, 2015
Pido disculpas por las experiencias que se enfrentan con el departamento de reservas de la compañía. Haremos todo lo posible para superar insatisfacción de nuestros huéspedes con el servicio prestado en el lugar. Esperamos que usted decide dar a nuestro hotel una segunda oportunidad para causar una mejor impression. Michael D Gardner, CRDE Dir. Of Front Office
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University of Illinois Graduation Stay


May 14, 2015


Family came from different areas of the country to attend my daughter's graduation. The hotel was conveniently located. The staff friendly and helpful. The housekeeping staff was friendly and did thorough work! A very comfortable stay all around!

Posted by HotelStaff
May 20, 2015
Hello viczem: Thank you for choosing the Crowne Plaza Chicago Metro for your downtown lodging needs. We are all pleased to see you and your family had a chance to enjoy your time with us, especially during such a joyous occasion. Thank you for the kind words and please feel free to return to the Crowne Plaza Chicago Metro at anytime!
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The worst stay I have ever had


May 14, 2015

First impression as I entered my room smelly like mold. The bathroom was not clean. The chair desk has stains on it and more importantly the floor was not clean. For the price, I would have stayed at a better hotel. I have never experienced this with Crown Plaza hotels. The front desk service is very unprofessional and I will make sure that I will never stay in that hotel again.

Posted by HotelStaff
May 20, 2015
Hello Jim72445 Thank you for choosing the Crowne Plaza Chicago Metro for your downtown lodging needs. I am so very sorry to hear your stay was less than enjoyable. I am even more sadden by the fact that my staff played a part in your displeasure with the property. I will definitely present this to my staff as a re-training tool to help us make the necessary improvements. We are known and highly recommended for our service and I hope we do get a second chance to make a better impression to prove that to you. Thank you for your time and the information given. This was much appreciated. Michael D Gardner, CRDE Director of Front Office
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May 13, 2015

I didn't know this hotel allows Pets. At 3:00 am morning, some dog start barking and won't stop. couldn't sleep after that.
Carpet was poorly layout. There was nail sticking out by end of bathroom where carpet start.
There was some loud noise of air flowing ...

the only good thing about was bed very comfortable. I won't stay there in future and will advice Microsoft about animals before they registered anyone.

Posted by HotelStaff
May 20, 2015
Hello MSIGNITE Thank you for choosing the Crowne Plaza Chicago Metro for your downtown lodging needs. I am very sorry your stay was not enjoyable due to pet noise and room conditions. We strive to provide the very best in product and service and I see that did not happen in this case. Hopefully you were able to notify someone about these issues so we can have a chance to rectify them. I do hope you decide to give our hotel a second chance to make a better impression. Thank you for time and passing along this information
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