Crowne Plaza Chicago Metro Downtown

Hotel Front Desk: 1-312-8295000

Hotel Fax: 1-312-6022199

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

O'Hare International Airport (ORD)

- Distance from hotel: 17 MI/ 27.36 KM South East l

- Exit O'Hare airport and take I90/94 east to Chicago. Exit at Madison (Exit 51D) turn right onto Madison to hotel

Midway International Airport (MDW)

- Distance from hotel: 10 MI/ 16.09 KM North East l

- Exit Midway Airport and take Cicero Avenue north to I-55, go east on I-55 to I90/94. Take i90/94 west to the Madison Exit (Exit 51D) Turn left on Madison to hotel.

Union Station

- Distance from hotel: 0.5 MI/ 0.8 KM West

- Adams Street west to Halsted, turn right and go 2 blocks to hotel on the right side of street


UIC-Halsted Blue Line

- Distance from hotel: 0.5 MI/ 0.8 KM South

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 43.00 USD

- Valet parking $43.00 per car per night includes in and out privileges.

Print Hotel Fact Sheet

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Hotel Highlights

In a major city like Chicago, location is everything. Whether you're here to shop on Michigan Avenue, visit the Museums, experience Greektown or attend an event at the United Center, our hotel is just a short walk or cab ride away. If you're driving to Chicago or renting a car when you get here, ask about our "Parking for a Penny Package" available for a limited period of time.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 481 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Nice Hotel - Valet is Rude


22 January 2015


We stayed at this hotel to go to a Bulls game. When leaving, no one outside asked if we needed a cab. When checking out, and asking for the car to be brought around - they left it unattended and unlocked. We had to wait for several minutes to get someone to give us our keys, and when they did they never even verified that the car was mine!

The room and view can't be beat though - and it was a good value.

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A great stay at the Crowne Plaza


22 January 2015


The environment is comforting. The smell in the room is relaxing and inviting to a restful night. The staff is exceptional and the food is quite delicious. All reps are very professional and helpful.

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Better options


21 January 2015


I have stayed in other Holiday Inn/Crowne Plaza hotels and this one did not meet those exceptions. I was not expecting anything amazing, but this one did not even stand up to moderate standards. After check in time, I had to wait 15 minutes for my room to be ready. I have every only needed to wait for my room when I arrived 4 hours early at Disney, and that was only 15 minutes. As far as beds, I have slept in much lessor priced hotels that have better beds. If you love sleeping on rock, go for it. One of the biggest turnoffs was the lack of a real bathroom door. I sliding frosted glass door that does not close all the way is not a door. Chicago is a big city; there are better options for similar prices.

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Nice hotel but bad laundry


19 January 2015

My stay was only for one night. However my wash cloths, face towels, and towels were NOT clean. I expect more from a hotel of this stature. I used the first wash cloth to dry my hands and then realized two large hairs from down under (coarse and black) were on it, right where I dried my hands. Then, the next hand towel had a large make up (or other) stain on it. Finally, the next towel I grabbed had dried toothpaste (I hope it was that, but think so because of blue dots and Aqua color). A disgusting experience.

Posted byHotelStaff
23 January 2015
Thank you for taking the time to share your feedback with us, scp traveler. Our goal is to exceed our guests expecations, and clearly we failed to do so during your visit. I'm extremely sorry for the lack of cleanliness with the towels and wash cloths inside of your guest room. I can assure you that this is not a typical experience at our property. Should you be willing to do so, I would like to discuss your stay with you in further detail. Please feel free to contact me anytime at your convenience. Thank you again for your time, and for choosing our hotel. Michael Zwolinski Front Office Manager
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