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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
60%
Recommend This Property

Overall Experience

3.4

based on 470 reviews
60%
Recommend This Property

Ratings Breakdown

470reviews

  • 5 Stars
    146
  • 4 Stars
    100
  • 3 Stars
    78
  • 2 Stars
    69
  • 1 Stars
    77

Great Location

By

February 03, 2016

Right in downtown. Close to where I needed to be and walking distance to the West End

Posted byHotelStaff
February 06, 2016
Dear Levy Stevy, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the positive feedback and are glad you had such a wonderful experience. Again thank you for staying with us and sharing your experience. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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worst ihg hotel I have stayed in

By

January 31, 2016

This was the worst room I have ever had in an ihg property. The humidity inside the room was well over 60% and the mildew smell was almost overpowering. The rooms had no ventilation, and the staff provided no apology our solution, when I requested a dehumidifier.

Posted byHotelStaff
February 02, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that you felt your room was excessively humid and had an odor. We will look into this situation and attempt to correct it. Please feel free to contact the property if you wish to discuss the matter further. Thank you again for staying and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great comfy room

By

January 21, 2016

club

Better, healthier food choices. Eggs were greasy. Need more wait staff when having large groups check into hotel.

Posted byHotelStaff
January 23, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Smelly

By

January 20, 2016

I stayed on the 17th floor, where apparently, there were lots of issues. There was a perpetual smell of cleaning supplies/bleach in the air the entire time. The hotel set up large fans and dehumidifiers on the floor to rectify issues with the rooms. Due to the poor air quality I experienced headaches the entire stay.

The food at the buffet was marginal. I stuck mostly to the breads - as I was most comfortable that I could prepared them properly. I attempted to eat the scrambled eggs one morning. They had a strange fishy smell to them. I opted not to eat them.

Overall, not a hotel I would ever return to. It wasn't worth the price.

Posted byHotelStaff
January 22, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great room, noisy morning

By

January 18, 2016

club

I was very happy until the morning. At 7 am, painters starting in the hallway. They were loud and the paint smelled bad. The banging and tapping of brushes echoed down the hallway. One worker was coughing so much he would gag. That is how I woke up at 7 in the morning after a night out in Dallas. To a worker gagging from his coughing fits. I complained at check-out but nothing was done or offered. That part was a bummer.

Posted byHotelStaff
January 20, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Good Location. Get's the job done.

By

January 18, 2016

While I've had better experiences in hotels, this one was still good. The rooms are nice and the location was really great for me. The door on my room would stick at times though. There was a lot of activity near the hotel which made it uncomfortable to be out front. There seemed to be a large police presence in the area. I had room service, which was fast and delicious. The fitness center leaves something to be desired. Many of the machines were broken during my stay.

Posted byHotelStaff
January 20, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Good location

By

January 16, 2016

club

Basic business hotel with odd bar décor. Staff was great, room was fine.

Posted byHotelStaff
January 19, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Just okay

By

January 11, 2016

Staff was very good but the property was not. I do not think this hotel should be a Crowne Plaza. Reminds me of a 1970s Holiday Inn.

Posted byHotelStaff
January 13, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Good visit to Dallas

By

January 07, 2016

club

Bar attendants both days provided horrible customer service. A glass of wine was 7.00 and tasted like vinegar.

Posted byHotelStaff
January 11, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Comfortable bed and great service.

By

January 06, 2016

The title says it all because that's all I can give kudos for. The hotel just really needs some updating to meet the standards set by Crowne Plaza hotels in general. Everyone must update windows at sometime, but especially if they let in cold air or the tint film is peeling or there's so much condensation that it's soaking the carpets. I just expect a little more.

Posted byHotelStaff
January 09, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Welcoming hotel

By

January 06, 2016

Loved our stay at the Crowne Plaza in downtown Dallas. It was easy to find, the staff were both efficient and super friendly and the restaurant and lounge brought smiles. We will definitely stay again.

Posted byHotelStaff
January 07, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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good location with nice club and bar

By

January 04, 2016

club

the place is a little outdated and bedrooms could use some renovation. but the bar was very cool and nicely designed. staff was very professional.

Posted byHotelStaff
January 07, 2016
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your experience. We appreciate the feedback and will strive to improve upon your shared experience. We are lucky to have an owner who is deeply involved and concerned about the experience of our guests, and he hears all of your concerns. Currently we are taking actions to correct those issues most concerning to our guests as read here and other review forums. The Crowne Plaza Dallas Downtown does hear you and is taking the necessary steps to improve your stays. Thank you again for staying with us and sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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