Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: frontdesk@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 238 reviews
59%
Recommend This Property
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Ratings Breakdown

238reviews

  • 5 Stars
    75
  • 4 Stars
    43
  • 3 Stars
    39
  • 2 Stars
    38
  • 1 Stars
    43

General Review

By

October 17, 2014

club

the hallways on the floors were really dirty... and the stairs by the second floor access to the garage full of cobwebs... the sink in my bathroom drain very slow and my room temperature at checking was 64 degrees... freezing... other than these issues it was a good stay. I will return to the property within 3 months or so.

thanks,

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Needs renovation

By

October 16, 2014

The hotel is one of the older ones, but doesn't look like they have done any room or common area renovations in a long time. The stairwells are open to the parking garage so having to use a room key for access would be more secure.

Posted byHotelStaff
October 20, 2014
Dear bk1015, Thank you for your comments and suggestions. Normally the stairwells that you are speaking of remain closed at all times and are basically just fire exits, but due to the nature of the weekend of your stay, we had anticipated the high demand on our elevators and to relieve some of this stress we opened up all the stairwells to be used as normal guest passage. The elevators themselves are on room key access on any floor above the parking garage. This property was renovated in 2010, and won an award for design. Thank you again for your comments and suggestions, we apologize that you found fault with our property. We will take your comments and suggestions, and use them for future improvements. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Overbooked and below average

By

October 16, 2014

Booked well in advance and the room we wanted was overbooked. We were comped a small amount that was no where near worth the hassle. Staff tried to help but wasn't great in doing so. The roll away we were promised at 6 pm didn't come up until 12 after we called the front desk about it 4 times. Not that clean of a hotel. Overall, not a great experience. Would probably have to have someone pay me to stay here again. I know of friends that actually had to stay in a different hotel despite having reservations as well. Low price is not worth the hassle.

Posted byHotelStaff
October 19, 2014
Dear Bill721, We apologize if your reservation was not the room type you had requested, and that the discount or small comp, as you put it did not help to ease your frustration with us. As you are aware there were many college students in the hotel during your visit on TX/OU Weekend, and it was nearly impossible, dispite added security, cleaning staff, front desk and bell staff to keep up with the demand generated by the unruly behavior. We appreciate your comments, and will use them along with others to be better prepared for future events. Also, it is only right to be honest, that yes we did have to send some patrons to another location at the same rate. We, in this case all hotels/restaurants/lounges and such, were dealing with a type of controlled chaos during the weekend of your stay. The activities of all of the fans and spectators was enough to be considered newsworthy up to the national level. May we all be better prepared in the future, as we do not condone the behavior, nor do we value one type of guest over another. Again, we apologize and hope you will find understanding and forgiveness in your heart, as we attempt to be all things to all people and try to satisfy as many of our guests as possible. Thank you. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Worst Hotel Experience Ever

By

October 16, 2014

platinumelite

Hotel staff was rude, inconsiderate and refused to help me with several problems. A/C did not work and no one came to fix it after repeated calls to the front desk. Room was nearly inaccessible due to elevators being broke. Front desk hung up on me and was extremely rude when asked about continuous fire alarm sounding. Bathroom was dirty and had hair in it upon arrival.

Posted byHotelStaff
October 19, 2014
Dear work man We would like to apologize to you regarding all of your issues. The fact of the matter is that, as you are aware, we had a house full of a group of unruly University of Texas and Oklahoma University fans that decided on two separate occasions to pull the fire alarm pull stations. We apologize if during these two events, if we were receiving multiple telephone calls and telling multiple guests it was a false alarm. We did not mean to be short with anyone, nor were we refusing to help anyone with anything. The evening of TX/OU Weekend, is a crazy time in Dallas, and we apologize if your A/C problems somehow fell through the cracks. None of this was intentional and we were attempting to take care of everyone in the midst of all the college student and alumni mayhem. Thank you for leaving a review and taking the time to voice your opinion, again we are sorry that you had such an experience with us. We will use your comments and what we learned during the TX/OU Weekend of 2014 to be better prepared and take further action in the future weeks and years ahead during this event and any similar. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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