Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 312 reviews
59%
Recommend This Property
Read All Reviews

Ratings Breakdown

312reviews

  • 5 Stars
    96
  • 4 Stars
    64
  • 3 Stars
    47
  • 2 Stars
    47
  • 1 Stars
    58

Clean hotel with callous staff

By

February 20, 2015

club

The hotel is placed in a very good location, with good nearby amenities. However my experience with the support staff was frosty, at the best. There was no sense of being welcomed in the hotel. Till the point, you encounter no issues in the hotel, it is a nice place to stay.

Posted by HotelStaff
February 23, 2015
Dear Vinniechad, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are surprised to hear that you had such an experience with our service staff! In most circumstances, and many of the previous reviews of our property, our service staff is usually one of the positive defining factors for our guests. Thank you for your comments, we hope to see you again.
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Relaxation at it's finest!

By

February 18, 2015

club

I booked the room as a romantic mini get away for my husband and I for Valentine's Day. It was great because we were able to enjoy a night away all in one place. Dinner in the restaurant, drinks and dancing at the club and best of all a peaceful, uninterrupted sleep in the fabulous room. When we entered our room, we had chocolate covered strawberries and a bottle of champagne waiting on us. The view was amazing and the decor of the room flawless. My husband enjoyed himself so much he decided that he now wants to make this monthly thing!

Posted by HotelStaff
February 20, 2015
Dear SosaLove1927, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are very pleased that we were able to give you such a wonderful experience. Thank you again, and we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Would stay again

By

February 18, 2015

Crowne plaza was a good stay for the price. The staff was very friendly and helpful with all of my needs. Was upgrated to a suite upon arrival. In romance package they forgot to bring up wine/ chocolate strawberries. Called down to lobby, and they had them brought up within 15 minutes.

Posted by HotelStaff
February 20, 2015
Dear Victoria_s27, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for this delightful four star review. We are very sorry we did not have everything with your package preset for your arrival, and even more apologetic that you actually had to contact us to get it brought up. No matter what the wait was, and it is unacceptable to us, that you had to wait at all. We are happy that even with this occurring, you can compliment our staff and still rate us four stars. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Needs upgrade.

By

February 18, 2015

Hotel needs remodeling. Old wall paper and nicotene stains still show. The lobby needs an upgrade in the furniture and light fixtures. Smells old.

Posted by HotelStaff
February 19, 2015
Dear Pacheco, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We are a little confused about your comment regarding nicotine stains on the wall paper, but our property has been non-smoking since its last renovation five years ago. We apologize for any poor condition you observed, but as a completely non-smoking property, we are not sure what you experienced. Thank you again for your comments and suggestions. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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