Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 276 reviews
60%
Recommend This Property
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Ratings Breakdown

276reviews

  • 5 Stars
    86
  • 4 Stars
    55
  • 3 Stars
    42
  • 2 Stars
    43
  • 1 Stars
    50

Nice but staff was overwhelmed

By

11 December 2014

club

I stayed at this hotel as part of a group for a very large event. The hotel and staff seemed to be completely overwhelmed by the size of the event and the number of people arriving at once. Check-in was a disorganized mess with a very long wait. I wasn't able to check into my room until after 4pm and the desk staff seemed overwhelmed and unsympathetic.

Breakfast the next morning was a similar story. They just weren't equipped to handle the crowd of people who showed up for breakfast. There were no coffee cups, no silverware, no juice, no napkins. The second day I went down later and the situation was slightly better but not much. The service is probably fine on a normal weekend but it fell apart completely when they had a large crowd to deal with.

Posted byHotelStaff
15 December 2014
Dear megggs, The Crowne Plaza Dallas Downtown appriciates you selecting us as your hotel of choice while visiting Dallas, and the four star review. Your perception of us being overwhelmed may have been entirely accurate, as the large event group was hitting our front desk in waves of 40 to 50 check-ins at a time. Even with a full compliment of staff, as we did have, it took time to check them in. Thank you so much for your comments, and we are sorry that you got caught up in all of it. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great location, wonderful stay

By

05 December 2014

I really enjoyed the Crowne Plaza in Downtown Dallas while staying in Dallas for business. The customer service I experienced was incredible with every interaction that I had over my stay. I really enjoyed the view of downtown from my room as well a proximity to things to do and local restaurants. I will certainly look to stay at the Crowne Plaza next time I am in Dallas.

Posted byHotelStaff
08 December 2014
Dear Peels, The Crowne Plaza Dallas Downtown appreciates you staying with us, taking the time to review our property here on IHG reviews, and for the four star rating. We look forward to seeing you again on your next visit to Dallas. Again, thank you. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great location

By

05 December 2014

Hotel has a great location downtown and very reasonably priced. Rooms could use some updating but the staff was very friendly. They have not offered and loyalty perks on my last 2 visits but the location makes up for this fact.

Posted byHotelStaff
06 December 2014
Dear Valued Guest (Anonymous) Thank you for being an IHG Rewards Member, and thank you for staying with us at the Crowne Plaza Dallas Downtown. We apologize if we have not offered you our customary level of appreciation for being a rewards member, but we have been going through some staffing transitions and will rectify this situation. Again thank you for staying and complimenting our location. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Better than expected based on other reviews

By

04 December 2014

This property has an outstanding downtown location. Just two blocks from JFK site. The hotel is a little tired compared to some other area hotels, but also costs about forty percent less. Staff was very helpful and competent. Very good bar area.

Posted byHotelStaff
07 December 2014
Dear Brent512, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for the gracious four star review. We will share your comments with our staff and will look forward to you staying with us again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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