Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided


DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 216 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great location


September 29, 2014


I was in town for a business meeting and was not disappointed. I was greeted with a smile at the front desk upon check in and had a wonderful stay. My room was clean and fresh and I really enjoyed the extra touch of the spa kit in my room. Made for a relaxing evening.

This location is great for walking around downtown. I walked a few miles, found some great dinner selections and plenty of choices for grabbing a cocktail before dinner or another after dinner!

I will be returning to this location for certain!

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Older hotel needs an update


September 25, 2014


no executive club

bad room configurations

old leaking fixtures

as usual staff did what they could at an older property

Posted byHotelStaff
October 01, 2014
Dear Jmacisu, Thank you for taking the time to review our hotel. First, and foremost, I must apologize for your experience. I would love the opportunity to discuss it further with you so we may learn and improve. Please contact me at your earliest convenience. thank you, Matthew Keller Director of Rooms
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Not happy with my stay


September 14, 2014


I had a horrible night in a dirty room that I shared with several crickets (dead and alive). I loved getting up at night only to find that I would step on a cricket with bare feet on the way to the bathroom. While trying to kill crickets, I found that the carpet design really made it hard to find anything on the floor. As I searched, I found several dead crickets, as well as some trash that obviously wasn't vacuumed when the room was cleaned earlier. So to have crickets and a room that wasn't adequately cleaned made me very unsatisfied with my stay. To top it off, the crickets were making loud chirping noises which kept me up all night. The customer service response to my complaint was poor and indifferent. They didn't even offer me a complementary breakfast.

Posted byHotelStaff
September 23, 2014
Dear MTuck, Thank you for taking your time in reviewing our hotel. First, and foremost, I must apologize for the inconvenience of the crickets. This is a challenge that every hotel in the area faces and we have even gone as far as stepping up our extermination of the hotel to weekly. Regarding the customer service response, needless to say it seems less than accommodating. I have shared your comments with our chief engineer and our front office manager and you should see noted improvement in the future. thank you again for taking your time and if I can be of any further service, please do not hesitate to contact me. Matthew Keller Director of Rooms
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Business stay


September 08, 2014

The bed was too firm for me. I had to pay for breakfast, and dinner. I was there for one night. So, I didn't get a chance to use the shuttle services. Even though I had to pay for breakfast and dinner, the price wasn't too high.

Posted byHotelStaff
September 23, 2014
Dear Visiting Dallas, Thank you for taking your time in reviewing our hotel. We are pleased we were able to meet your business needs and look forward to your return. If we can be of any more service, please do not hesitate to let us know. Your success is our success! Sincerely, Matthew Keller Director of Rooms
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