Rated 5.0 out of 5.0 by Samantha3 Fantastic staff all around
Thanks to Kristen (KC) front office mgr who went beyond to help make our stay more comfortable with a room change assisted by Ashley and Courtney. Also, the F&B Dir was comforting when the TV reception went out in the hotel. And, finally and most importantly the staff helped make our egress easy during the early morning fire drill.
June 16, 2013
Rated 2.0 out of 5.0 by SleepyEducator Poor Customer Service
After a 1:30 a.m. attempted entry into my room by another guest and housekeeping personnel and a 3:30 a.m. hotel false fire alarm, the only exchange that was offered to its guests for their discomfort was free coffee, which I already had in my room anyway. Not a way to make your customers feel interested in coming back.
June 15, 2013
Rated 3.0 out of 5.0 by DrHsu Restaurant disappoints, missed wake-up call
I ordered a pork chop the first evening there and it's so dry that I have to return it. The hostess was very helpful and suggested something else.
I placed a wake-up call at check-in but the call never came (even though there is a guarantee); a free night was never offered either.
June 5, 2013
Rated 5.0 out of 5.0 by DublinCyndi Appreciated the extra perks of essential oils to soothe feet, face and provide restful sleep
This was one of my favorite hotel visits since I've been on business travel over the last 13 years! The bed and linens were so conducive to a good night's sleep! And the gifts of essential oils to use on feet and face at night as well as the lotion and spray which also helped as a sleep aid were an unexpected pleasure!
The wait staff in the hotel restaurant were also very attentive and I felt like the only guest even though they were busy managing a room of convention attendees.
I will definitely recommend this hotel as well as stay at Crowne Plaza facilities when I travel to other states. I typically stay at another chain for the points, but this experience had such an impact that I must return to this chain!
May 29, 2013
Rated 4.0 out of 5.0 by grantmaster harrisburg - hershey
great location, good clean modern room, helpful staff, I'll be back again next year
May 28, 2013
Rated 4.0 out of 5.0 by Marepoints convenient location too much street noise
A nice hotel easy to get to from the highway and within walking distance of the capital and the Forum. The rooms were very nice and the beds comfortable but the windows are not triple pane and you hear street noise all the time and since it is across the street from the hospital you hear sirens all night long. They need to replace the windows to sound proof windows.
May 24, 2013
Rated 4.0 out of 5.0 Nice place
I needed a hotel fairly close to the state capital complex, and this fit the bill. The building is older, and has some features like small bathrooms that give away its age, but my room and the common areas were clean and fresh. Things seemed to be fairly recently renovated, or at least well kept. The price on the room was good, and I would say a little lower than I expected.
The bed, sheets, and comforter were all higher end fare, and very comfortable. The staff was 100% on their game as well in the hotel, bar, and restaurant and were all a pleasure to work with.
Parking is a little pricey, but I've paid twice as much per night for the same type of parking at downtown hotels in larger cities like D.C.
May 21, 2013
Rated 1.0 out of 5.0 by AH1234 Awful from start to finish
I had an awful experience from start to finish!! First, I get to the hotel and am told that they don't have the room I reserved because of "engineering issues"... whatever that means...
Then they send me to another hotel further away which made it a much more inconvenient business trip for me because my conference was actually at the hotel. Then I get back to the Crown Plaza the next morning to check into the hotel room that they now have for me... just to be told that now they don't have any room in valet parking for my car and that I need to find somewhere else to park #$$#.
Then I get into my hotel room #"King's Executive Suite"-- which was anything but a suite# to find that the cable doesn't work #for the entire 3 days that I was there#, the telephone in the room would not connect with the main desk so I had to call the main number from my cell phone for any service, the curtains wouldn't close, there was used toilet paper left in the toilet and the bathtub drain did not work. I have never been so disappointed... Definitely NOT a happy customer.
May 21, 2013