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Rated 3.8 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by comfortable Room was very comfortable and we slept well. Railroad theme of the hotel was unique! You have to stay there to see and appreciate what we're talking about! Lots of history throughout the building. July 19, 2014
Rated 2.0 out of 5.0 by GREAT PLACE TO STAY Wonderful service, wonderful people, great food at their restaurant. Great things in the club room for PRIORITY members. All the workers had smiles and made you feel welcome. July 17, 2014
Rated 4.0 out of 5.0 by Cool space, good staff great location Easy walk to great food and dining of downtown Indy. Maybe that is why the food and lounge here are so basic. I recommend eating and drinking outside. Good meeting rooms and easy walk to convention center. I found beds to be very uncomfortable. i have bad back and was in pain. Renovations to rooms are very modern and up to date. The facility seems fresh. Very unique decor. The trains are so cool. The open mall aout front was a great place to see the holiday fireworks. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful stay!! We stayed at this hotel for a convention at Lucas Oil Stadium. This is very conveniently located and only steps away from everything! We didn't even have to walk outside to get to the stadium, there is a tunnel that takes you to the Convention Center and Oil Lucas without having to step outside! The hotel is beautiful and the trains still run through the station so sometimes you can feel the rumble of the trains. We enjoyed that because it's so unusual and the window in our room looked right out at the tracks. The beds were very comfortable and I slept like a baby, which is usually hard for me to do. The only problem was one of our rooms was handicap accessable for my mother-in-law. The problem was the tub did not have a bench to sit on while taking a shower. This made it very difficult to get her in and out of the tub and she had to sit on the floor of the tub to take her shower, instead of having a bench to sit on. I would highly recommend this beautiful and historical hotel! July 16, 2014
Rated 5.0 out of 5.0 by Weekend conferance Great location to lucas oil stadium. Although it's next to an active train tracks, wasn't bad at all. Could use a microwave in the room. Over all the staff was great and the room was very clean. We would stay again! July 16, 2014
Rated 4.0 out of 5.0 by Train station hotel Good service. Great ambiance. Too near downtown to compete for meals. Easy in and out parking was nearby but pricey for me. July 10, 2014
Rated 1.0 out of 5.0 by Avoid the upgrade and maid service Visited the Crowne Plaza for a 4 day conference. Paid additional money for an upgraded room into a train car. Try to avoid these, as they are not worth the expense. It is cool at first, but then you are limited with movement as you are actually in a train car, so it is longer but very narrow and it does move with the trains around you. Biggest complaint was the maid service. The first day I just asked for new towels, and never got those, the second day they cleaned my room, but did not clean the bathroom, and the last day they made the bed, but did not leave me with any toilet paper and actually left the roll on the counter empty. I tried to talk to one of them and ask them why the service was so bad and neither spoke english and could not understand me. I found myself running out of towels, toilet paper and clean glasses by the end of the trip so I was not thrilled at the service given for an expensive room. It seemed as if every time they cleaned my room they got called to do something else and never finished July 8, 2014
Rated 2.0 out of 5.0 by Lack of attention to detail I wanted to like the experience. The train car rooms fascinated my child. However, there were several little things that taken as a whole soured the entire experience. The issues can be summed up as a lack of attention to detail. July 3, 2014
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