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Rated 3.9 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Love the historic renovation Wonderful staff. Was warmly greeted at valet and this continued throughout my stay. The room was a bit noisy, however it was due to a loud neighbor which happens from time to time. The trains were not disturbing at all, I had no issues and they were quite comforting. Totally recommend the hotel. August 25, 2014
Rated 5.0 out of 5.0 by great downtown location and comfortable room great place to stay if you are downtown Indi. very convenient to downtown restaurants, mall and bars. an added bonus is the historic building it is located in especially if you are a rail fan. August 25, 2014
Rated 5.0 out of 5.0 by The Best Experience of Downtown Staying in Downtown Indy could not have been more enjoyable. The Crowne Plaza is built in the old Union Station, they did a great job incorporating the charm of a train station into the common areas. I highly recommend upgrading to the King Executive, the extra room plus complimentary snacks and drinks in the lounge is worth the extra cost. The rooms were clean and fresh, and very dark at night. I would stay here again in a heartbeat, it's walking distance to Lucas Oil and a lot of bars and places to eat. The check out time was noon but they extended it to 2 pm for us since we really had no reason to leave early. If you're staying in Indy stay here! August 25, 2014
Rated 5.0 out of 5.0 by Great hotel Right in the heart of downtown Indianapolis, reasonably priced, clean, friendly staff. August 25, 2014
Rated 5.0 out of 5.0 by Perfect stay !!!!!!! This was 2nd time at this property, but this time i can't resist noticing $8 Million renovation second i walked in to lobby. Very fresh, modern look all over. Room had new decor and everything was new. Clean and comfortable room. Bathroom amenities, towels, desk space add to your experience. Staff was very friendly, shuttle service gave me ride to and from my destination right on time. Everyone was friendly. Thank you for perfect stay. Every department exceed my expectation. August 23, 2014
Rated 4.0 out of 5.0 by Nice room, lousy sound proofing The only issue was the lack of sound proofing. On the third floor, could hear people downstairs by the elevators. Also, the rooms are joined by a set of doors and if anyone in the other room is loud, you can hear them with little difficulty. August 20, 2014
Rated 5.0 out of 5.0 by Gen Con 2014 Was in town for Gen Con and we had a blast. The hotel staff were very friendly and the close proximity to the convention center is a huge plus. Will absolutely stay here again. August 20, 2014
Rated 5.0 out of 5.0 by A Gencon Nerd Paradise!!! I spend half of the year traveling the country and the world for work and I stay exclusively at IHG properties. I don't usually write reviews but I could not resist writing one after the experience I had this past weekend. I was nervous to say the least coming into town alongside my fellow nerds for Gencon 2014. 45k plus people can really frazzle a staff if they aren't ready for it. I was nothing short of impressed by the professional and friendly nature of everyone I came into contact with. From the Front Desk to the Restaurant to Housekeeping and the guys keeping the Executive Suite stocked and tidy. Everyone was readily available to help anyone they came into contact with, myself included. There were many people in the hotel simply there for the scheduled events but not staying at the hotel and I saw them treated no different then I or anyone else staying there. That made a big impression on me. Chris, the Front Desk Manager was a pleasure to speak with and a great help with the multitude of questions I had. I could not thank him enough for his time. I look forward to coming back for next years Gencon. I came out this year on my own because my initial concerns kept me from bringing the family. The weekend wasn't even over and I was calling my wife telling her to look into arrangements at this hotel for the 2015 Gencon. I know we are all in good hands. I look forward to seeing you all next year! August 19, 2014
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