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Rated 3.9 out of 5 by 246 reviewers.
Rated 2.0 out of 5.0 by Staff don't communicate we'll We booked this hotel months in advance and gave credit card info on booking and was told it needed to be paid prior to check in. We went to check in and was told the room wasn't paid for even though it had shown up on our card statement when we booked. Have no clue what happened. So we gave our card info again and was told it was declined which I knew was ridiculous since we had just spoke to our bank prior to checking in. So instead of any more hassle we gave them a credit card which went through. Imagine our surprise on Sunday when we were checking out and was told again the room hadn't been paid for. Which I knew was not correct since I had just checked my bank account and saw that Crowne Plaza had debited our account twice for different amount. We asked for the manager and showed him our 2 bank debits from Crownwe Plaza and his response was we never ran that card. Then someone should explain why I have 2 charges from crowne plaza for different amounts. So again my husband gave them a different credit card which they charged again. Since it was a Sunday we had no choice but to pay again. Once we returned home Crowne Plaza had charged us 3 times for the room. My husband had to call and he spoke to a different manager who said the computers were not communicating. We we're suppose to get an email when resolved but nothing yet. We found the front desk staff very rude and uncooperative. We were also suppose to be given a military discount but on check in was told that should have been noted on booking and since it hadn't been was told it was to late. What a complete hassle. I will not choose Crowne Plaza again! September 16, 2014
Rated 4.0 out of 5.0 by Pleasant stay for business conference Nice amenities and interesting decor, train noise was less of an issue than I expected, very convenient to nearby entertainment. September 16, 2014
Rated 5.0 out of 5.0 by Great location Thank you for providing a magnifying mirror. That was a nice surprise! Staff was wonderful, very friendly and helpful. Loved the proximity to down town. September 15, 2014
Rated 5.0 out of 5.0 by Great place to stay in downtown Indianapolis We enjoyed our stay at the Crowne Plaza in downtown Indy. It was very convenient to all we wanted to see and do. Of special note to me was the friendliness of the staff and their willingness to help....above and beyond the call of duty. Their shuttle service is superb! Our driver (I apologize for forgetting his name) was excellent. After he dropped us off and the zoo and we were told by the zoo ticket booth that the zoo would be closing soon, we called the driver back and he made a u-turn to come get us. He then drove us around town until he found a place he felt he could drop us for easy access to the canal walk area. He even walked us across the street and to the access elevator. (I was traveling with my almost 80 year old mother.) The staff in the bar and restaurant area were very nice and friendly and gave excellent service. I highly recommend this hotel! September 11, 2014
Rated 5.0 out of 5.0 by Bed The room and area was very clean. The bed was a little to firm for my preference. I will stay here again. September 9, 2014
Rated 5.0 out of 5.0 by Overall good experience. I lived in Indianapolis for many years and looked forward to this stay at Union Station. Although I was disappointed with what has happened to Union Station, the hotel experience was very good. September 5, 2014
Rated 4.0 out of 5.0 by Nice place overall Very nice upscale downtown hotel. Overall very nice staff and room. They charged for valet parking which was expensive and unnecessary. September 5, 2014
Rated 5.0 out of 5.0 by charming and wonderful staff, great stay. We live locally and just wanted to get away for the night. we highly recommend crowne plaza to our friends. we had a great time. everything was clean and relaxing. we had great food and great service. we will be back to stay September 2, 2014
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