Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel Front Desk: 1-317-6312221

Hotel Fax: 1-317-2367474

Hotel Email: indycrowne@genhotels.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Indianapolis International Air (IND)

- Distance from hotel: 14 MI/ 22.53 KM East l

- Airport Drive to I70 east ,exit 68. Drive eastbound I70 for 15 minutes until you reach exit 79b- Illinois McCarty St. exit. Continue North on Illinois St to Georgia St. Turn left on Georgia and left on Capital Avenue. Hotel 1st left before overpass

Train
Amtrak Station
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- Car Parking Available

- Self-Parking Fee: 22.00 USD

- Valet Parking Available

- Valet Parking Fee: 36.00 USD

- The Hotel offers Valet Parking daily rate of $36 with in/out privileges. Pan Am Plaza self-park garage is located adjacent to hotel front drive (not owned or operated by hotel) Daily rate: $22. All rates subject to change.

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 380 reviews
82%
Recommend This Property
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Ratings Breakdown

380reviews

  • 5 Stars
    211
  • 4 Stars
    78
  • 3 Stars
    44
  • 2 Stars
    24
  • 1 Stars
    23

Unique Property, but Beware the Trains

By

February 24, 2015

club

This hotel is a unique property built inside the former Union Station in Indy. The property has interesting architecture with exposed steel beam arches in the rooms and walkways. First impression from the outside wasn't great, as one of the sliding doors was broken. But the inside is quite nice and clean. Check-in took a couple of minutes, as the clerk was busy handling some overflow from room service (busy probably due to cold temperatures). The room was nice and comfy, but on the 3rd floor West side, you could hear people using the indoor pool on the first floor, but the trains on a nearby track. A little rumble would have been OK, but the Amtrak trains made the room shake like an earthquake. It happened 3-5 times during our 14-hour stay.

If you stay here, be prepared and request a room on the North side (side farthest from the train).

Posted by HotelStaff
February 26, 2015
Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment. Trina W. General Manager
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Great downtown location!

By

February 20, 2015

The hotel is located near all the "downtown Indy action" and the Convention Center/Skywalk. The valet service was prompt. The hotel was very clean. And, the staff was great! We enjoyed our stay and will choose this hotel the next time we stay in Indy.

Posted by HotelStaff
February 23, 2015
Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and enjoyed our unique hotel. Trina W. General Manager
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Oddly Long Check In

By

February 19, 2015

Check in took longer than any other hotel check in I have ever encountered when I am the only guest in sight. I have actually checked in quicker at other hotels that had a line of people to check in. I am a rewards club member and I stood by the sign saying that my express check in for club members started there while I went through a very non-express check in.

First room smelled of tobacco smoke. Thankfully it was much quicker to switch rooms than check in.

The remainder of the stay was nice. Didn't even mind when the restaurant lost power and our meal was delayed. Nice beds.

Posted by HotelStaff
February 23, 2015
Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment. Trina W. General Manager
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V-day

By

February 19, 2015

club

My girlfriend loved the train car...at first. What I wasn't told, and we soon found out...is that the car itself (so the whole room) will shake when on of the active trains passes through (or over?) the station/hotel. The desk clerk could not tell me the times that the trains passed nor did she offer ear plugs. She did offer a small credit and moved us to another room for the next night. Unfortunately, the other room was CLOSER to the train track and though not a train-car still shook and was disturbingly loud.
The staff and (others?) were setting up for a NFL Draft event the following day and in so doing left stuff (supplies, decals, etc.) just lying around the lobby. I liked the little "spa"-kit which is just an aroma-spray and two types of lotion, but it was a nice extra that you don't normally get with a standard room.
All in all, I will not be back there...I wonder why they even made it a hotel. That said, I still generally like the Crowne Plaza brand and will probably try other CP's in the future

Posted by HotelStaff
February 23, 2015
Thank you for taking the time to review our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to improve the service we provide. We hope you stay with us again the next time you are in Indianapolis. Trina W. General Manager
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