Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel Front Desk: 1-317-6312221

Hotel Fax: 1-317-2367474

Hotel Email: indycrowne@genhotels.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Indianapolis International Air (IND)

- Distance from hotel: 14 MI/ 22.53 KM East l

- Airport Drive to I70 east ,exit 68. Drive eastbound I70 for 15 minutes until you reach exit 79b- Illinois McCarty St. exit. Continue North on Illinois St to Georgia St. Turn left on Georgia and left on Capital Avenue. Hotel 1st left before overpass

Train
Amtrak Station
Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 22.00 USD

- Valet Parking Available

- Valet Parking Fee: 30.00 USD

- The Hotel offers Valet Parking daily rate of $30 with in/out privileges. Pan Am Plaza self-park garage is located adjacent to hotel front drive (not owned or operated by hotel) Daily rate: $22. All rates subject to change.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 359 reviews
82%
Recommend This Property
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Ratings Breakdown

359reviews

  • 5 Stars
    198
  • 4 Stars
    74
  • 3 Stars
    42
  • 2 Stars
    24
  • 1 Stars
    21

A very cool and fun hotel!

By

January 31, 2015

club

I have driven by this hotel on many occasions but until recently I had not stayed there. To my surprise the inside was absolutely beautiful. The rooms/bed was very comfortable and I will be sure to return and bring my grandkids. They will be so excited! The trains available are so beautiful!

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Not enough bang for my buck

By

January 28, 2015

The hotel was neat and clean and the staff and service was excellent. The hotel does not have a complimentary breakfast (a nice place to dine is onsite avg $12 - $15/per person) this was a downfall as the room prices are fairly high. The beds were very firm and the blankets and bedding materials were stiff and scratchy. This hotel is in a convenient location to the convention center however there are much better options in the area. The room did not have a fridge or microwave and there was plenty of space to include this. I visit Indianapolis once every year for cheer leading and I will not be staying here again.

Posted byHotelStaff
January 30, 2015
Thank you for taking the time to review our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to improve the service we provide. We hope you stay with us again the next time you are in Indianapolis. Trina W. General Manager
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Winter Wedding Stay

By

January 27, 2015

club

I stayed on Sunday January 18th for a wedding held at Union Station. the Crowne Plaza brand of customer service showed up back when I made my reservation on January 1st though. When I called to book the room with the wedding party block I was told that all rooms were sold out under that rate. The receptionist then asked if I was a rewards member and if I was eligible for any other discounts, which I was. The customer service representative was extremely personable, pleasant and professional.
Checking in was a breeze and was upgraded to a suite. I was told that the rewards lounge was closed so they provided me with drink and appetizer tickets at the public lounge along with free breakfast.
I've always loved this property but this trip was very special for a friend's wedding. This is a first class property and one I won't forget. Everyone was so pleasant and professional and the facilities are top shelf. Great job Crowne Plaza!!

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Great Service - Hoosier Hospitality

By

January 27, 2015

club

Great service, would definitely recommend this hotel. Historic and modern at the same time - nice balance. Great location to the Convention Center, Lucas Oil Stadium, and restaurants/attractions. Enjoyed my stay - very seamless process. Thank you.

Posted byHotelStaff
January 27, 2015
Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager
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