Rated 4.3 out of 5 by 121
Rated 4.0 out of 5.0 by JM56 Great service
When I checked in, I was just getting over a cold. The desk manager recognized this and had hot tea, honey and lemon sent to my room. This made me feel much better and more at home. Thanks for making me feel like family.
September 7, 2013
Rated 5.0 out of 5.0 by UTfan1 Great Stay!
We stayed here for the Volunteer game. It is an awesome hotel. Very nice and well appointed with all the amenities you would need. Staff is excellent. Location is fantastic. Highly recommend!
September 5, 2013
Rated 3.0 out of 5.0 by moon12 Not up to normal Crown Plaza standards
Rooms were small and beds were very small....what they call a queen size bed is not. I would not recommend this hotel.
September 2, 2013
Rated 5.0 out of 5.0 by Cidercat1 August 2013
Staff is wonderful and hotel is located just a couple of blocks from Market Square. Rooms was very clean and comfortable. We will certainly stay here again.
August 30, 2013
Rated 5.0 out of 5.0 by Violetsforyou Best place to stay! I feel safe and at home.
Best place to stay where safety, comfort and proximity to campus are considered. Staff are super friendly, room is updated and clean, and breakfast is worth staying for. Hard to be disappointed when being a member of the UTK parent's association allows us a fantastic discount! A definite visit in Knoxville is to Market Square which is a short walk in front of the hotel. This hotel is tops!
August 28, 2013
Rated 4.0 out of 5.0 by JennT Comfortable bed, though a little small
Our stay was short and we enjoyed the comfort of the beds, but it has been a long time since my husband and I had to share a double bed. Most places we stay have 2 queens instead of 2 doubles in a room. Also, while it is nice to have a coffee pot to make coffee in first thing in the morning, I am at a loss as to why there was only one caffeinated coffee available, and very limited add-ins (one little cream and sugar packet in each of two packs). Other than that, we were quite comfortable.
August 23, 2013
Rated 5.0 out of 5.0 by Michael312 Knoxville Crowne Plaza
I had a wonderful stay at the Knoxville Crowne Plaza. It helped renew my faith in the brand and IHG. The customer service experience was one of the best I've ever witnessed.
August 22, 2013
Rated 5.0 out of 5.0 by Kahill Great hotel
Great location. Great staff. We'll always choose to stay at this hotel in Knoxville .
August 22, 2013
Rated 5.0 out of 5.0 by TallyJazz Perfect Location and Amenities
My family stayed one evening at the Crowne Plaza Downtown Knoxville the night before our vacation in the Smoky Mountains. We wanted to get an idea of what downtown Knoxville had to offer as our daughter was touring a nearby college the next day. The location of the hotel was perfect as we were able to walk to shops, restaurants and coffee shops. I was also pleasantly surprised by the 2-story exercise room. I felt like I was at a Gold's Gym as the exercise room had more weight lifting machines than my local gym has. I worked out that night and the next morning. In addition, the hotel staff were hospitable and answered any questions we had.
The Crowne Plaze Downtown Knoxville will be our hotel of choice for all future visits to the area. Keep up the great work. We'll be back.
August 15, 2013
Rated 5.0 out of 5.0 by Fred77 Knox Crowne Plaza Downtown
Excellent location - many fine restaurants within walking distance, nice quiet room, very pleasant customer focused hotel staff.
August 11, 2013
Rated 5.0 out of 5.0 by MzBethany Clean, comfortable, convenient
Upon arrival, the front desk staff was friendly and helpful. I needed a refrigerator for my stay and one was delivered to my room immediately...for a small one time fee. The beds were extremely comfortable and the rooms were clean with updated bathrooms. I was able to pretty much park my car in the garage and walk everywhere. The restaurants were all very close with a great choice of food options. I will stay here every time I'm in town.
August 6, 2013
Rated 5.0 out of 5.0 by Annisha Another great stay!
The Crowne Plaza is the best place to stay in Knoxville but especially downtown. It is so close to everything. Market Square is across the street and the Old City is a couple blocks down. Any time we have a girls weekend we choose this hotel. The staff is beyond friendly, especially Jamie in local reservations. We love this hotel and will only stay here!!! Thanks again for a great stay!
August 2, 2013
Rated 4.0 out of 5.0 by RADD Good Accomodations, Bad Parking
This is a great hotel. Very comfortable, albeit small room. I fully realize that most downtown hotels will charge for parking, but to charge to park on a level that has no elevator which requires the guest to walk up steps outside to get to the lobby is unacceptable, especially for cost. There is one level with an entrance to the lobby, but that quickly fills up meaning late coming guest must park on the lower levels with no elevator access. Just steps. I overheard one poor lady having to park across the street in an over flow lot. This occurred on the same evening I observed a couple parking in a "single women" parking slot at the lobby level. I will only pay for hotel parking if an event dictates where I stay (such as the family reunion), but to pay and have to carry luggage up steps (unless you want valet service for more $$$), is unacceptable.
July 31, 2013
Rated 1.0 out of 5.0 by Kay25 Not a good stay
First of all, I suggest you find a different place to stay if you are visiting Knoxville. The hotel is undergoing some renovations, but based on looks and smells, have not made it to the third floor. The rooms are outdated and the smell of the room greatly bothered my husband's allergies. All this on top of the dog (not a service animal) that was left in the room next door for hours on end in the evening. The front desk was contacted both evenings of the stay, but all they did was contact the guests. The first night it took over two hours for them to return and quiet the dog. The second night it took an hour. The hotel breakfast buffet is skimpy and overpriced. The only advantage of staying here was the convention my husband was attending was at this hotel.
July 31, 2013
Rated 1.0 out of 5.0 by robertd55 Disappointed with the Crowne Plaza Knoxville
I stayed at the Knoxville Crowne Plaza for a conference July 24-26. This was the first time I had been to this particular hotel. The hotel does not have enough parking for all the patrons. Me and my staff had to pay to park at various parking garages in the vicinity and had to walk 3-8 blocks (with our luggage) to the hotel. When I addressed this with the front desk staff, they didn't seem to care and only offered robotic apologies. Quite frankly, the staff did not seem to care about our conference or the people attending. I also addressed several concerns with the conference committee. The committee even agreed they made a horrible mistake booking the Crowne Plaza due to their lack of cooperation.
All was not bad,. The room was quiet and comfortable. Why stay at a hotel when the staff doesn't want your there?
July 31, 2013
Rated 5.0 out of 5.0 by Chelle12be Excellent location
This is a very nice friendly hotel. Everything was really nice. Its located just 4 miles from UT of Knoxville. Across the street is a shopping mall more so a food and beverage mall. Its a nice mall where you can sit down and get something to eat or drink alcohol beverages and listen to music. I do recommend this hotel you will really love it.
July 27, 2013
Rated 5.0 out of 5.0 by Fishinggal60 EXCELLENT SERVICE AND LOVELY PROPERTY
Loved my stay at the Crowne Plaza-Knoxville!!!! The room was fabulous, great view, very comfortable!
Room service was EXCELLENT! The food was wonderful as well as the service!!!!
July 22, 2013
Rated 1.0 out of 5.0 by dmj14 Repeat customer to NEVER return
I had ut orientation with my daughter who starts college in August. For business and pleasure, my fiance, myself, family, and my father (along with all of his associates) had always stayed at Crowne Plaza in Knoxville, TN. This was supposed to have been one of the most special nights of my daughter's life. I wanted everything to be perfect. The guy who checked us in even recognized me from my numerous visits A group of us had walked Market Square and when we returned, I went to the bar to order a mixed drink. The room was in my name,and i had my ID, but one of the mothers who was with me had left her ID in the car. No offense to my friend, but she has premature greying in her hair which makes her look even older than the age she is(45). We went upstairs and ordered chocolate covered strawberries and wine. The bartender must have made a big deal about the whole ordeal to the room service guy, so he requested to see both ID'S again at the room The other mother didnt want to walk all the way down to the parking garage. I havent ever been so embarrassed in my entire life.Even though I had my license, the room service guy would not leave the wine. Then, comes the following morning. We went to the restaurant to eat the breakfast bar or something off the menu. (totally different employees). My daughter was a "ball of nerves", it was her first day of college orientation so she was only able to eat a cup of fruit $3.70(no complaints), and I ordered the breakfast buffet which was 9.99 which included a drink.I ordered a coke as my drink which I gave to my daughter because I was drinking water. The waitress added the $2.50 on to the bill. When I questioned it, she stated that my daughter drank the Coke(not myself).I am not even a big eater, and didnt even return for seconds. It was obvious that my daughter was nervous and didnt feel well, and quite honest, I couldve gotten the fruit for her off of the bar on my plate, but didnt make a big deal of it. I have always enjoyed staying her, but unless a manager attempts to correct this incident, I will NEVER return, neither will my family, father or any of his associates. This was just poor business.
July 14, 2013
Rated 4.0 out of 5.0 by MsBiz Beautiful and comfortable room, only one problem
I would have given an overall excellent rating except for the TV reception. Although there was no known adverse weather in the area, reception on all the local channels (NBC,ABC,CBS) kept freezing about every 10 minutes like a satellite was blocked or something. This did not happen at all on any other cable channels. It was very annoying when trying to watch the news or prime time programming.
July 3, 2013
Rated 5.0 out of 5.0 by Skeks99 Third trip to Knoxville Crowne Plaza
My husband and I have stayed at the Knoxville Crown Plaza three years in a row. We always bring our small dog and totally enjoy the nice accommodations, the setting (so close to Market Square) and particularly the very warm and helpful staff at the hotel.
June 26, 2013
Rated 2.0 out of 5.0 by Jb3048 Fair service and no refrigerator
None of the rooms have refrigerators. So, be prepared to pay ten dollars a day for that basic need. Room service was very late. Hotel personnel was not friendly. The location was good though. Overall, not a good value for the money spent.
June 7, 2013
Rated 5.0 out of 5.0 by AliO Excellent location and great place to stay
I love staying at the Crowne Plaza when in Knoxville; the location is ideal for all activities in the area, the staff are friendly and helpful, the rooms are comfortable and clean.
June 4, 2013
Rated 5.0 out of 5.0 by Giggles3 FABULOUS - A MUST STAY
You will not be disappointed. I loved it - inside pool, inside gym, inside restaurant, inside bar, etc. The rooms were very clean, neat and organized. Definitely will go back or find another one to stay at.
May 27, 2013
Rated 5.0 out of 5.0 by RedNeck88 Great Location & Great Staff !!!
This hotel is located in the heart of downtown Knoxville. Market square has great restaurants only a block away. Old City area within 5 minute walk from hotel. The best fitness room of any Crowne Plaza. Their staff exudes "southern hospitality"!
It's like having our second home in Knoxville.
May 25, 2013
Rated 5.0 out of 5.0 by tccc Excellent stay
Though I travel to Knoxville often, I haven't stayed in this hotel in quite a while, mainly as it is a bit tougher to get to than some of the other hotels. But, if you don't mind the one-way streets to get in; it's a great hotel. Very clean, excellent furnishings and a nice little walk over to Market Square. Check in was very nice and parking garage was acceptable and easy. All in all; a very good stay.
May 21, 2013
Rated 4.0 out of 5.0 by AuntieMom Noise from the street was the only minus
Traffic noise from emergency vehicles kept me awake. Remedy this by asking to be placed in an inside room or a room on the higher floors. But my room had a view of the market square. I would stay again because I was able to walk to the market and all around downtown.
May 18, 2013
Rated 4.0 out of 5.0 by K75S Great location for visiting Knoxville.
We were in Knoxville for my son's graduation from U T Knoxville.
We made the reservation months in advance.
Everything went well.
The 2 grandmothers enjoyed their stay as did me and my wife.
Breakfast buffet was good.
May 16, 2013
Rated 5.0 out of 5.0 by Suz1 Great location
Great location. Close to everything we wanted. Hotel
very nice. A little loud outside at night.
May 13, 2013
Rated 5.0 out of 5.0 by Bob1964 Great environment and service
My wife and I stay at the Crowne Plaza whenever we visit our daughter who goes to UT. We continue to have great service and the environment makes us feel like it is our home-away-from-home.
Employees have engaging conversations with us (and others)....from the moment we arrive, to breakfast, to an after-dinner drink, to departure. Just a great setting.
We'll continue to go there even after our daughter graduates next year.
May 9, 2013
Rated 5.0 out of 5.0 by Tony39 Professional staff and a clean and comfortable room
The Crowne Plaza is my hotel of choice when visiting Knoxville on either business or pleasure.
May 8, 2013