Crowne Plaza Knoxville Downtown University

Hotel Front Desk: 1-865-5222600

Hotel Fax: 1-865-5237200

Hotel Email: sales@crowneknox.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
McGhee Tyson Airport (TYS)

- Distance from hotel: 15 MI/ 24.14 KM North l

- Take 129 North to 1-40 East Take exit 388A-James White Parkway. Take Summit Hill Dr exit off of parkway. Turn right at stoplight. Go through 3 stoplights. Hotel will be on the right.

Nashville International Airport (BNA)

- Distance from hotel: 178 MI/ 286.46 KM East l

- I-40 East to exit #388A-James White Parkway. Take Summit Hill Dr exit off of parkway. Turn right at the stoplight. Go through 3 stoplights. Hotel will be on the right.

Atlanta Hartsfield Airport (ATL)

- Distance from hotel: 300 MI/ 482.8 KM North l

- I-75 North to I-40 East. Exit off of I-40 at exit #388A-James White Parkway. Take Summit Hill Dr exit off of parkway. Turn right at stoplight. Go through 3 stoplights. Hotel will be on the right.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 15.00 USD

- We offer valet as well as self-parking in our well-lit parking garage. We now have 2 charging stations for electric vehicles at no charge for hotel guests.

Print Hotel Fact Sheet

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Hotel Highlights

Our hotel's location in Knoxville, TN is in the midst of a very vibrant and exciting community. But our hotel, with its relaxed, European feel, is also a great place to escape the hustle and bustle.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 330 reviews
89%
Recommend This Property
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Ratings Breakdown

330reviews

  • 5 Stars
    228
  • 4 Stars
    53
  • 3 Stars
    22
  • 2 Stars
    15
  • 1 Stars
    12

Bedding

By

January 29, 2015

club

The sheets were so stiff they actually made a noise when i slept and woke me up...the sheets and the cold pool and pool area are my only concerns...

Posted byHotelStaff
January 30, 2015
Thank you for your review and voicing your concerns. We love hearing how we can improve our facilities and service. Thank you again and we hope to welcome you back soon.
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Very bad night

By

January 27, 2015

club

Rooms on street side of hotel should not be sold to guests. There is a fire station across the street. About every half hour an emergency vehicle went down the street sirens blaring all night. I was unable to sleep.

Posted byHotelStaff
January 29, 2015
Please let us apologize for the noise inconvenience. We know how frustrating that must have been and how important a good night sleep is. Thank you for choosing the Crowne Plaza and we hope to welcome you back to a quieter stay next time. Thank you for your comments.
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Breakfast and check out - check in bad

By

January 24, 2015

club

Used wrong pricing by check in; not the same as confirmed. Complained about it. Talked with staff about it 3 times. They promised to solve it. However at check out at it was still the wrong not confirmed pricing! Took forever to make it right.
Breakfast:
Be careful while you wait to get seated; if anybody jumps the queue the servant will just accept it even though you tell him.
The fruit is not good. Got a wrong tickets 3 times before it was ok. Receipt the same thing!!! Amazing but true.
Cold water to the tea. When they changed the water I was sitting with warm water but cold water in my cup with the tea. Had to change it myself and get new tea.
Bad service.

Posted byHotelStaff
January 26, 2015
Dear Kukuk, Please accept our sincerest apologies for the poor service you experienced during your stay. We take great pride in our service and hate to hear when we fall short but appreciate being notified. Please feel free to contact me with anymore issues. Thank you, Ken Knight General Manager 865-522-2600
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Poor Sleep Quality

By

January 22, 2015

The atmosphere of the hotel was generally great, most of the staff were friendly and competent. The beds were wonderful, pillows were nice, everything was clean and enjoyable....until it was time to sleep. We booked the room the night before our child's gymnastics competition and none of us (the entire family) could sleep. The noise level both withing the hotel walls (voices, televisions, banging, etc.) and outside (garbage truck?) were so loud that we were all kept awake from 10:00 pm until wake-up at 5:30 a.m.. Our daughter finally fell asleep around 4:00 a.m. and got a small amount of sleep. We were all worn out for the competition and did not enjoy our stay.

Do not book this hotel if you prefer to sleep at all.

Posted byHotelStaff
January 26, 2015
Dear Hfarley, Please let me apologize for the noise you experienced during you stay. I understand how frustrating that must have been for your whole family. Please feel free to reach out directly to me if you have any more thoughts or concerns. Once again, we greatly apologize and thank you for your review. Ken Knight General Manager 865-522-2600
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