Rated 3.8 out of 5 by 71
Rated 1.0 out of 5.0 by Triple777 Skip it
This hotel has faults and is not up to the quality to be called a Crowne Plaza. The primary is the lack of luggage racks to transport gear to room. Am and Pm no carts the staff could not even find where they where located.
Only one desk check in agent causing another delay.
June 5, 2013
Rated 5.0 out of 5.0 by SiskiyouCookie43 Great staff
We stayed at the Crowne Plaza Lake Oswego May 24-26. We were not familiar w/your area at all. The first evening Kelly & her male co-worker and Jeff the next morning were so helpful, answering our questions re restaurants, etc & printing maps. Then Sunday morning we were waited on by a delightful young woman in your breakfast area(I'm sorry I didn't ask her name)who
had such a charming, wholesome approach. Your staff makes
your operation!! It was a pleasure!!
June 4, 2013
Rated 5.0 out of 5.0 by judge318 Excellent service and warm staff.
I practically lived at the hotel for more than 4 months. Do I need to say more?
Each time my company sends me Oregon and asks me where I wanted to stay. I always tell them I'd love to go back The Crowne Plaza. It's friendly and warm staff makes me feel at home. Provided excellent service and hospitable environment.
Incidentally each time I went, I stayed on the same room. Perhaps, next time I go back, they would give me the privilege of changing my suite's name to my name, and to spoil me more, maybe allow me to hang my picture on the wall.
It is home away from home.
May 30, 2013
Rated 5.0 out of 5.0 by Ilene Friendly staff
Wonderful friendly staff. I felt like they always took the time to help me with my requests. I've stayed at other hotels in the area and this is by far the best, by far. Can't beat a full-service restaurant and separate bar in the hotel and an indoor/outdoor pool. I will only stay here from now on.
May 28, 2013
Rated 5.0 out of 5.0 by JVanUBC Great Place to stay!
I stay here often when I come to Portland. Courteous and friendly staff, spacious rooms, beautiful setting among the trees.
May 25, 2013
Rated 3.0 out of 5.0 by LadyLouLou One night stay - Presidential Suite
I stayed with a friend in the presidential suite for what seemed like a great value upon booking - I've stayed at this hotel before with my husband and with his rewards points (mainly from business travel) we are always given a room on the "no children" level. I'm rating the hotel a little higher because I've had pretty good experiences in the past. This one wasn't so great - If you're looking for a more luxurious option in your hotel stay, I'd recommend a different hotel, or requesting the specific room if you've stayed there before. This one was drab, seemed almost dirty with age, and was poorly accommodated. I probably won't be staying at the Crowne Plaza again on my own - for the price I can find a better deal. They do have decent rooms that are more updated but a majority of the hotel is outdated and old. The pool is also unsatisfactory - the water was dirty and grimy, there were beer cans all over the pool side, and the layout wasn't secure - Anyone could jump the fence and then access the hotel without a problem. 2 out of 5 stars - not recommended for general vacation or trip takers, if you're a frequent flier in terms of staying their rewards program is great and they will give you better digs.
May 24, 2013
Rated 5.0 out of 5.0 by BosleyBentley great hotel
We have lots of family in the Portland area and always stay at the Crowne Plaza. It's got fabulous staff, big rooms and we especially appreciate you being dog-friendly. We always travel with our 2 Golden Retrievers and you always make them welcome! Thank you!
May 17, 2013
Rated 5.0 out of 5.0 by DK23 Always the way I want it!
I can honestly say I have stayed at this location well over 100 nights in the last 5 years. The desk manager, Justin has always made sure I get a great room, a comfy bed, and anything that needs attention gets addressed immediately. If you are looking for a location close to Portland, but easy to get south to Salem and Eugene, and do not like moving hotels every night this may a location you want to consider. I service 5 states in my territory, and stay at fantastic resorts in Florida, California and South Carolina already this year. My nights in hotel every month is 10-15 stays. These folks do a great job. If you every need something made right Justin and his staff will take care of you.
May 14, 2013
Rated 4.0 out of 5.0 by justinemc2005 Very Friendly Staff
My family and I decided to stay an additional night and make a weekend of it because I had a doctor's appointment at 7:45 a.m. on Monday morning. Brittany at the front desk was very helpful and friendly. I had asked her about the couch pulling out as an extra bed because we brought our granddaughters with us. She took it upon herself and sent extra bedding up for the girls. We used the swimming pool and hot tub and then on Monday I used the shuttle to transport me to my doctor's appointment and they also picked me up. Everyone was awesome!!!
May 8, 2013
Rated 4.0 out of 5.0 by Daisey99 Convenient, clean, and the place to stay.
When we have a need to stay overnight in Lake Oswego, this is the hotel we choose to stay at........familiar, safe, and convenient.
Good value and service.
May 3, 2013
Rated 3.0 out of 5.0 by Mark22 Busines Center and Fitness Center need improvement
Old computers still running WindowsXP, impossible to print anything, etc. Fitness center is about the same size as a normal room with minimal functioning equipment.
April 21, 2013
Rated 5.0 out of 5.0 by MichaelJ43 Very good overall experience
Great Staff, from the front desk to the restaurant to the bar to the service staff. Nice rooms with really good beds.
April 13, 2013
Rated 5.0 out of 5.0 by MichaelJ43 Great place.
This is a great property, with wonderful staff, great rooms and beds, and nice bar and restaurant. They exceeded expectations in all regards.
April 12, 2013
Rated 5.0 out of 5.0 by Jen403 Extraordinary Customer Service
It's unusual these days to receive good customer service, so I was especially struck by the extraordinary customer service at the Crown Plaza Hotel in Lake Oswego. Especially Clay at the front desk, and a wonderful room-service deliver person whose name I failed to remember.
March 24, 2013
Rated 5.0 out of 5.0 by dodgie Great Place to Stay
Excellent place to stay - great location - only thing I can say negatively is the beddring must have been new (which could be a good thing) - it was quite stiff and scratchy - otherwise awesome place -
March 12, 2013
Rated 5.0 out of 5.0 by spudgirl Good Experience
My family and I had a very good experience with the Crown Plaza. The location was centrally located near restaurants, the free-way, shopping, and our destination. The room was stylish and comfortable. We plan to stay here again in May.
March 10, 2013
Rated 2.0 out of 5.0 by gymmom2 Convenient to our activities
This was the recommend place to stay for my daughters gymnastics meet in town which is why we chose it. It was unknown to me that others that had stayed at this location in the past chose alternative places thier second time to this event. The staff was present, though not particularly friendly or helpful. The room was decent though there was no information available about the resturant, or any other accomodations that were available to us. When we asked the front desk about our complimentary appetizer and cocktail they looked annoyed, handed us a menu and said the resturant wasn't open. Needless to say we never got these. When we went to get our complimentary breakfast in the morning the waitress was rude when I asked her what the breakfast covered and said that I needed to check with the front desk even though I had my card, When I asked the front desk she seemed confused as to why I was asking. Last thing, when I went to fill my coffee cup in the lobby and it was empty I asked the waitress in the resturant if I could get topped off she said she would have to charge me. Another thing was that we were on the 6th floor on the opposite side of the elevator though we could hear it ding all night long. I feel sorry for the people that were right next to it. On a good note the room was very clean and bedding was comfortable, but I do not think we will be staying her for the meet next year.
March 9, 2013
Rated 5.0 out of 5.0 by Mila Perfect location, superb staff!
First, I must say that I never write reviews, but I had such a wonderful experience at this hotel that I had to say thank you to the staff. The room was spacious and clean. I appreciated the turn down service. I forgot a few toiletry items and the front desk prompty helped me to find what I needed. Even though there was some kind of team staying at the hotel that could get loud during the day, the staff seemed to do a great job of keeping them contained. The restaurant had a wide variety of choices and was tasty! I loved the coconut shrimp. The location was perfect too; I didn't want to stay in busy downtown Portland, and this hotel was located just off I-5, a few exits from downtown so I could get to my appoinments with ease. Thanks Crowne Plaza!
March 9, 2013
Rated 5.0 out of 5.0 Enjoyed the stay
I would recommend this hotel if staying in the area. Good service and friendly staff. Convenient location, near to good restuarants and a Trader Joes nearby.
The fitness center is very small, however a fitness club is nearby, within 1/2 mile.
March 6, 2013
Rated 5.0 out of 5.0 by bits Everything was wonderful. Excellent bed, Service was outstanding
We will stay there again. It was so wonderful. The shuttle was fantastic. Thanks again
February 22, 2013
Rated 1.0 out of 5.0 by Iconjoe Dirty Room
My wife said she wouldn't stay there again because the room was so dirty. Didn't expect that a Crown Plaza would look like a 1-2 star motel as far as cleanliness
February 16, 2013
Rated 5.0 out of 5.0 by HELENLOUISE Helpful staff
The front dest was very helpful - shuttle drivers were great, taking me to and from OSHU. Room was very clean and comfortable. Helped when I had a unexpected guest come in from out of town - getting another very nice room. Restuarant was very clean and the food was good and helpful staff. Would stay again.
January 22, 2013
Rated 5.0 out of 5.0 by FLbizTraveler Great Property - you'll come back!
I travel to Wilsonville several times a year on business, and I always stay at the Crowne Plaza in Lake Oswego. It's consistently clean and well maintained, with large rooms and generous upgrades, but the real stars are the staff! They always make me feel at home.
Also the food is very good, especially the breakfast buffet. You won't find a better value in the South Portland area.
January 17, 2013
Rated 5.0 out of 5.0 by 1Momonthego Very cozy room
My husband and I stayed at the Crown Plaza, Lake Oswego, for two nights in the Governor's Suite. Our two nights were so comfortable, I didn't want to leave. The room location was so quiet, it was easy to sleep later than normal.
The staff was pleasant to talk to and very polite.
We have stayed at the Crown Plaza many times, and this is our first choice of location while visiting Portland, as I am confident our stay will be comfortable and the rooms will always be clean.
January 16, 2013
Rated 5.0 out of 5.0 by Cateringchick Great stay!
I love this hotel and staff....great stay every time!
January 15, 2013
Rated 3.0 out of 5.0 by Kenneth04 Dogs in rooms
Surprised they allow dogs in sleeping rooms of this type of Hotel. Walked by at room and believe party was gone for the eve or out to dinner and left two dogs in the room that were barking at any body walking in the hall way. A Hotel of this class should not allow dogs or pets in the rooms. This would not surprise me if Motel 6 would allow this but did surprise me that Crown Plazza allows this.
December 14, 2012
Rated 2.0 out of 5.0 by qutkdz not clean and items not available
I was expecting much more than what we recieved. There were no liners in the garbage can, the coffee pot, doors, corners and walls were filthy, they seemed to have been overlooked quite a few times and I am not a neat freak, there was pink gooey stuff in some of the areas and sticky stuff all over.
December 7, 2012
Rated 5.0 out of 5.0 by Jim543 Great staff, quiet and comfortable
I have been staying at this Crowne Plaza for the past 4 years, I estimate that I have logged some 250 nights at this location during that time. Thought it time to write a review. I have always been impressed with the staff - great people doing a great job. The property has always provided me with a clean and quiet room, upgraded most of the time given the number of days I have stayed there. Whenever I noted problems (very seldom) they were dealt with quickly and efficiently. The restaurant is really good and underappreciated - probably because there are so many excellent restaurants so close by. So I give this Crowne Plaza my highest review - great value, great location, great staff. Thanks
December 7, 2012
Rated 1.0 out of 5.0 by Dave11 Old and tired!
The staff is helpful and friendly. Too bad the management/owner
doesn't invest in remodeling this old and tired property. It also appears that maintenance and up keep are forgotten. Keeping the hotel clean is also and issue. The halls were not vacuumed for five straight days....and room service trays were left in the halls
for more than a day. Finally, the night stand lamp bulb holder was
held together with black electrical tape....not safe. I could go on with more negatives, but I suspect the issues wont be addressed.
December 1, 2012
Rated 5.0 out of 5.0 by Lainey10 Great room and fabulous service
I want to tell you that your manager, Justin, was wonderful in helping us while we were at your hotel. He went out of his way to find us a suite that would work for my elderly mother and her caregiver. This was at the last minute and he was really great. All of your staff is good, but he is a "stand out" and a perfect example of customer service. We will be back there next week and will always stay there when visiting family.
Also, we really, really appreciate being able to bring our dogs. Thank you so much for being dog-friendly!!!
November 18, 2012