Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London City Airport (LCY)

- Distance from hotel: 2.2 MI/ 3.54 KM East l

- When exiting the airport, turn right, at the end of the road right again. Leave the roundabout at the 1st exit, at the next roundabout also take the 1st exit. Follow signs to Excel West. The hotel is on the left hand side.

London Heathrow Terminal 1 (LHR)

- Distance from hotel: 35 MI/ 56.33 KM West l

- Follow signs to M4, central London. Continue onto the A4. Cross central London via Victoria Embankment A3211 and follow signs to Docklands, City Airport, Excel West. The hotel is on your left hand side.

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

- Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 381 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Poor Value for such a Prime Location


28 October 2014


I may be 'Old Fashioned' but when I check in to a Hotel, it is nice to be greeted by someone who has 'English' as their primary language. It is also nice to be served by people who have a good command of the English Language such that when you order food they get the order correct.
I have been served by better English speaking people when I go abroad on my vacations #outside the EU#.

The food selection was poor, overpriced and the quantities were insufficient. The bar in the evening had a 'Policy' of dimming the lights such that reading of the menu was challenging for those of us who wear glasses.

This has to be the worst Crown Plaza I have ever stayed in.

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Thank you! Would definitell recommend this hotel


28 October 2014


We stayed in the newly renovated suite overlooking the river - beautiful views. Loved the Nespresso coffee machine in the lounge and the breakfast menu was extensive and freshly cooked to order. The staff made us feel very welcome. Location is ideal - within easy reach of central London as there is a DLR station (Royal Victoria) across the road and you can take the Emirates Skyline for an interesting perspective over London.

Would definitely recommend this hotel to business and family travellers.

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Great staff!


27 October 2014


My overall experience was good and, almost certainly, the things that were not so good might've been fixed if I had warned the staff but I kept running in and out and basically thought about them when it was too late. There were no European outlets in the room, and my adaptor didn't seem to fit in the outlets, so I couldn't use hair curler. The outlets in the bathroom were really only for shavers and charging the phone and in the end I couldn't use the appliance. The eiderdown was too heavy and the A/C didn't seem to do much more than ventilation, so I slept badly every night. I have noticed that it's almost a must now in hotels, but the matress fluffly cover only makes it hotter at night. I cannot be sure but I think there were no safes in the rooms - it was okay, but I decided to carry my (small) valuables with me all the time.
Still, the staff were so nice about everything that I am sure that I would've been assisted with all of the above and I will repeat if I ever have another meeting at the Excel centre.

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good bed


27 October 2014

Overall good stay, ambioance of bar is poor, and chilly

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