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Rated 4.1 out of 5 by 336 reviewers.
Rated 4.0 out of 5.0 atp tennis good breakfast comfortable bed good beer prices Slow check in Slow check out long wait for tabale at breakfast - not enough staff to clear tables Had to get my own coffee - no one around to give me a coffee November 13, 2013
Rated 5.0 out of 5.0 by Ideal venue for the O2 Excellent value for money if you book ahead for a central London hotel. Emirates air bus worked out very well getting from the O2 virtually to the door of the hotel, took 10 minutes, very convenient and would use the hotel again. November 13, 2013
Rated 5.0 out of 5.0 by Great stay Really happy with the hotel, The staff were friendly and helpful and the hotel had plenty of parking and was within close proximity of the Emirates cable car. High quality rooms also. Thanks November 12, 2013
Rated 5.0 out of 5.0 by great hotel This hotel was excellent The room was very spacious and comfortableTthe food was lovely and overall our experience was very good It was really CLOSE TO THE TRAIN STATION AS WELL I would definitely recommend this hotel and would stay here again November 12, 2013
Rated 5.0 out of 5.0 by Great service and attitude This is my second year at the Crowne Plaza. Would highly recommend, great service and attitude, particularly by the bar/restaurant area staff. Very helpful and accommodating during a busy fair period. Will return November 11, 2013
Rated 5.0 out of 5.0 by wonderfull service and people slept like being home, frienly staff, great breakfast food and service, November 7, 2013
Rated 5.0 out of 5.0 by Great place to stay The staff training at this hotel must be the best as all staff make you feel very welcome. Everyone you pass has a smile and a pleasant word for you. Reception staff are efficient and helpful. November 7, 2013
Rated 4.0 out of 5.0 by Friendly staff in a central location I've stayed here several times and always find all the staff very helpful. Whether it is the Coneriege helping me with a map, the gym instructor checking if I need any help or the wide awake smiling faces at breakfast, it always feels a welcoming hotel. November 5, 2013
Rated 5.0 out of 5.0 by excellent stay and great service me and my partner were happy with the service and the quality/cleanliness of the room. we will be staying here in future events at London. Thank you! :) November 4, 2013
Rated 4.0 out of 5.0 by Great Stay Having booked for a concert at the O2 we picked mainly for location, but found it to be excellent hotel. One of the best beds I have slept in, along with quiet rooms with little noise from outside. The breakfast was of good quality and staff helpful, and pleasant. Would stay in this hotel again, and use other hotels in the chain November 2, 2013
Rated 5.0 out of 5.0 by Perfect Couldn't fault this hotel. Best i've stayed in years October 31, 2013
Rated 2.0 out of 5.0 by double the money and have a good time something happened between the bank and hotel and apparently i didn't pay. i had no proof to back up the fact i know i did so i ended up having to pay double.... good thing i have generous friends... the actual hotel itself was pretty good though, service was good, staff were cheerful, we were given cookies and water because we had to wait a little in line which i thought was pretty cool and my room had its own little office with a wheely chair at that, yay. i stand firm with all my compliments the place was definitely pleasant but do bare in mind as you decide to stay here to have a receipt of your payment is kept with you at all times. you may just end up paying double. once personal precautions are taken care of prepare for a decent stay. October 30, 2013
Rated 5.0 out of 5.0 by Excellent hotel! The hotel was excellent! The view was lovely, the room size was perfect, the room was clean. Room service was great, staff were extremely friendly and helpful! Breakfast had a variety of foods for all likings. Everything was perfect, never been so happy with a hotel before! Only flaw i could think of was that the bed was a little uncomfortable, however I'm sure if i had complained they would have sorted this out. Also, something that might bother many people is the noise from the airport! Kept waking me up at early hours of the morning (5am-7am) even with closed windows. October 30, 2013
Rated 5.0 out of 5.0 by Lovely staff, comfortable beds As a regular at the Crowne Plaza I have to say that the staff are always really polite & it's nice when they remember your name & say hello. The morning staff at breakfast in particular are a pleasure to deal with, keep up the good work. October 30, 2013
Rated 5.0 out of 5.0 by Great to be back I have stayed at this hotel many times over the years, but have not been here for about a year due to external factors. My welcome was incredibly warm - even before I announced myself and I was acknowledged as an IHGRC Platinum member. To me, the welcome really signposts the experiece for rest of the stay - this really hit the mark! The room was of good proportions and well maintained. The room service food was very good and the person delivering it was very friendly. All in all a really excellent two night stay. Back there next week and really looking forward to it. Thanks! October 27, 2013
Rated 4.0 out of 5.0 by Fantastic hotel, but staff were professional, not friendly Technically I could fault little in the hotel, Rooms were clean, well equipped ,and beds were very comfortable. The swimming pool was fantastic, and at 6am on a Sunday I had it all to myself. Location to the DLR was superb. The only negative I had was the staff. Although they were polite and professional, I felt as though they were terrified of making mistakes, and not relaxed enough to make real conversation with us. The head waiter in the breakfast room was holding a staff meeting in the dining room in which he reprimanded a staff member for being late. I felt uncomfortable watching this and all the staff seemed too frightened to talk to us. Perhaps they are used to dealing with a better class of client who demands respect rather than familiarity? The exception was a lady of Afro-Caribbean descent (Grace?) on reception who was really friendly. I was also a bit concerned about having to give my credit card details even though I had prepaid for everything in advance. October 25, 2013
Rated 4.0 out of 5.0 by Excellent Staff We stayed for one night and I requested a sea view. I phoned the day before and asked if our room had a sea view and was told it did which I was really pleased with. However, when we arrived in our room our view was the building next door so was very disappointed as it was a special occasion and wanted it to be perfect. When I queried this I was told the sea view rooms would have meant being downgraded to a standard room which would have been fine if I could have saved some money and had the view. However, apart from that issue I can do nothing but praise the hotel. The rooms were very clean, breakfast was fab, and when we came to leave, our car wouldn't start due to a dead battery so the staff rallied round and one drove my husband to a nearby garage to buy some jump leads whilst another member of staff drove their car round to us so we could connect the jump leads to theirs. All in all impressed, but next time I will book a cheaper standard room with a sea view! October 23, 2013
Rated 5.0 out of 5.0 by Great Stay Great location with lovely views of the Docks. The room was vey clean and the bed was amazingly comfortable. I really enjoyed breakfast and the staff were lovely. October 22, 2013
Rated 5.0 out of 5.0 by Home from home The hotel is in a marvellous location - overlooking the cable car, the O2 and Canary Wharf Skyline. I've stayed here a few times now and always find the staff to be extremely friendly and efficient, the rooms spacious and spotless. Thoroughly recommend this hotel. October 15, 2013
Rated 2.0 out of 5.0 Average hotel Average Hotel in all sense. Pros: Near to Canary Wharf, Prices are average, Shuttle service between Canary wharf. Decent room size. reception guys are good, transport charges are decent. Cons: Not proactive in serving the guests, You have to ask for very basic things, not all times the telephones get answered. TV channels are limited, most of movies are paid and expensive (where as its expected to be cheaper), swim wear not supplied, October 10, 2013
Rated 5.0 out of 5.0 by Birthday Break Had A Great Weekend the hotel is Very Good & is greatly situated for the DLR and you can get to all parts of London Quickly October 9, 2013
Rated 5.0 out of 5.0 by Excellent service and lovely bed All of the staff were fantastic and made you feel very welcome. The bedroom and beds were lovely and comfortable. The pool area lacks a little ambiance and needs updating. Otherwise an excellent hotel October 5, 2013
Rated 4.0 out of 5.0 by Location & Service Great Location and good secure parking, close to the DLR so London connection is easy. The staff were all very good, courteous and friendly, especially in the restaurant for breakfast. Good selection of food available for inclusive breakfast, buy it with a package otherwise it can be expensive. It's London so the room rate is a little higher than you'd expect to pay, however it is good value, not exceptional just good. The only negative I had was not being welcomed as a Platinum Member and upgraded which is usual with Crowne Plaza. October 4, 2013
Rated 5.0 out of 5.0 by An excellent experience in a convenient location Our stay was for leisure and we found the location to be ideal for many venues. We found the hotel to be clean with up-to-date decor and the room was very comfortable. The staff were friendly throughout, including the Concierge, Restaurant and Check-in / Out staff. The only slight negatives were the bit of a wait at check-in and check-out and the lack of food availability when we arrived back from a show. October 2, 2013
Rated 5.0 out of 5.0 by If in area a must stay Everything is top draw from the welcome the rooms the food to the goodbye see you soon October 2, 2013
Rated 5.0 out of 5.0 by Excellent Hotel!!!!!!! This was our first visit to a Crowne Plaza Hotel and we will definitely book again! We had a show booked at the O2, so we were able to get the cable car to the arena and a cab back. Reception organised our tickets so we did not have to queue for the cable car The Hotel staff were extremely welcoming and helpful. Our room was spotlessly clean and the bed was one of the most comfortable beds we have ever had the pleasure to sleep in. The breakfast was second to none and so fresh. Everything we needed was available and the staff always made sure we had everything we needed and nothing was too much trouble for them. Would highly recommend this hotel to anyone without any hesitation !!! September 29, 2013
Rated 5.0 out of 5.0 by Great value for money Having spent one night on business in Canary Wharf I would stay here again. Nicely appointed room, lovely breakfast and very quiet considering the airport is so close. September 29, 2013
Rated 4.0 out of 5.0 by Pleasant Visit A pleasant stay which was ideally suited for a concert at the O2 and the purpose of our visit. Staff were very good and helpful, the hotel was clean and comfortable, it was what I'd expected. I guess if there was a tiny niggle, it would be that our friends booked through a separate website (we went direct to your own site) and paid £65 less for the same thing, but that's life. September 27, 2013
Rated 5.0 out of 5.0 by Lovely staff and good value Upon arrival we were a little early. We called ahead just to find where to park and were directed in with concise accurate Directions. Being early we were greeted by a charming male receptionist who said the room was ready so no problem in early check in. Lovely gentleman with good humour and warm manner despite the hotel being incredibly busy. The room was clean, comfortable, with everything to meet our needs. In the afternoon we had a snack and a drink in the bar and grill and a nightcap after we had been to the event we were in London for. Each time the staff were exceptionally pleasant, attentive and "on the ball" Breakfast the next morning was fresh cooked and again served by pleasant friendly staff prepared to go the extra mile with a smile and a joke...I even approached the Maitre-de to express our gratitude to two dark haired waitresses.lovely time!! thankyou September 26, 2013
Rated 5.0 out of 5.0 by spacious and comfortable room, nice friendly staff we decided to stop at the hotel, as we was going to a concert at the o2, could not get a more ideal position for the venue, very pleased with the standard and would consider using this hotel again for the east end of london, September 25, 2013
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