Rated 3.8 out of 5 by 251
Rated 3.0 out of 5.0 by opime Average experience
Location good, Executive lounge good quality in range of products but very poor service in terms of replenishing and attention.
A/C WAS working and good that receptionist did warn us that you had some problems, However, it is very noisy (as I experienced on a previous visit) and useless if you want a good nights sleep.
On that previous visit evening meal was served in the bar..............not at all the standard of Crowne Plaza and not 4 stars. So I dined out on both occasions.
July 28, 2014
Rated 3.0 out of 5.0 by Jackiemadam Hot, hot, hot!!
My husband, myself and daughter stayed last Tuesday night prior to our daughter's graduation. We were warned at check-in that some rooms had problems with their air conditioning and that we could have a fan if needed. We thought we would be ok. We weren't!! It was terrible! We have lived in India and got used to hot nights but this was one of the most uncomfortable nights I have had for years! The windows don't open so there was no air to circulate!! We hardly slept! :-(
On the plus side the room was large enough even with the sofa bed extended and it was quiet.
The public areas, the bar and newly furnished swimming pool and spa were very nice. (Though the jacuzzi was far too hot!)
On check out I asked for a discount on the room and was asked to make an offer. I did and I should have asked for more! Haha!
Staff are very friendly and polite. I would stay again but will demand a room with a working air conditioning unit next time!
July 27, 2014
Rated 4.0 out of 5.0 by LilianNo7 Quality Hotel but need to improve the finer details
Unfortunately during the hottest part of the year the Air Conditioning was not working making sleep almost impossible. We were offered an alternative hotel on arrival but decided as we had had a long journey to stay, perhaps an e-mail prior to our stay may have changed our minds and looked for alternative accommodation.
July 27, 2014
Rated 2.0 out of 5.0 by Oscar 1 Unfortunate Circumstances
I stayed on the warmest day of the year, and there wasn't any air conditioning! The Front of House Staff explained in advance and offered refunds or re location. They also offered fans and iced water for the rooms. They tried their best.
However, the room I had was pokey, but clean. It was also next to the elevator, so without air conditioning as well, I had a pretty awful sleep.
The breakfast was pretty normal, a good selection.
The gem at this hotel is definitely the pool and spa area. Worth a visit.
I must say that I do find the 'express' check in frustrating. There were 9 of us 'plebs' waiting to check in, with a member of staff just looking at us, at the express check in, alone, bored. I did ask if he could help, but alas no, it was against Company Policy!
Not the best first impression.
July 27, 2014
Rated 4.0 out of 5.0 by cheston Great bed and service
A nice clean hotel. Staff friendly and helpful and room was not a bad size. Bed was comfortable had a good nights sleep
July 26, 2014
Rated 4.0 out of 5.0 by Nearly50 Overnight stay
We were on the Executive floor and had the use of the Executive lounge, which was great. Would have been helpful if there had been some information to let us know that the breakfast was clearly away at 9 am!
Bedroom good size and comfortable bed. We could clearly hear other guests next door and it would have been a problem if they had decided to carry on talking till very late. However, ear plugs are provided.
There were no bath towels provided but bath robes were available. We couldnt decide if towels had not been left as robes were issued instead or if it was a mistake, and as we didnt get to our room till very late, we thought it too late to ask reception for towels.
Excellent location to city centre and car parking price not unreasonable if you are leaving a car overnight or longer. Would certainly stay again.
July 26, 2014
Rated 3.0 out of 5.0 by Dissappointed of Kent Should have been better than it was
A nice looking hotel. Deluxe rooms are very comfortable, but too many things went wrong. Door cards weren't activated, no towels in room. Aircon not working. Very loud squeaky doors in need of oiling along corridor outside room. Staff addressed most of these and gave us an alternative, if smaller, room in the end. But a hotel of this standard just shouldnt have so many issues on one visit.
I was also amazed that a hotel with business centre and spa does not have restaurant facilities for guests on a Sunday - especially as we had booked a deal including 3 course meal for 2 in the restaurant. The Credit given for the bar as an alternative only covered a burger each.
So stay in the week in a standard room and this is probably a good place, but I cannot recommend a deluxe room on a Sunday.
July 25, 2014
Rated 4.0 out of 5.0 by DK01 Great location and excellent executive room package.
My family and I recently stayed in 2 executive rooms for one night. The hotel is in a great location in the centre of Nottingham. Executive rooms are on the 8th floor with their own club lounge on the same floor. Complimentary wine, beer and delicious canapés are served in the bar from 5-7pm each evening, for guests staying in executive rooms. The rooms were spacious, clean and well furnished. Breakfast in the main dining room was mediocre at best. Food was luke warm and waitressing staff were rude and offhand. Overall though we would stay at the hotel again and felt that the executive rooms represented good value for money.
July 25, 2014
Rated 5.0 out of 5.0 by Miss O Perfect start to a special occasion
We have used the Crown Plaza on many occasions during our son's time at University of Nottingham but our most recent visit was for his graduation, so it was imperative that everything went smoothly and it certainly did. The staff were delightful, starting with an efficient and friendly check in, which we welcomed after a long drive. The restaurant staff were attentive and accommodating. The dinner menu has undergone some inspired changes and we were spoilt for choice. We enjoyed a delicious and relaxing meal and the service was excellent. The room (which was an upgrade to superior) was great and we all slept well. Every request was catered for - taxis, storing of luggage, efficient room service - and we thoroughly enjoyed our stay.
July 24, 2014
Rated 5.0 out of 5.0 good staff and service
staff friendly made you feel welcome dinner was good breakfast not so good room was very warm didnt get a very good sleep
July 24, 2014
Rated 2.0 out of 5.0 by tigertoes Hot, stuffy and smelly
The location of the hotel is great, just what we wanted, staff were friendly, patient and very helpful. From that point of view our stay was good.
There was no air conditioning, and no window that could be opened on an extremely hot and humid night . The
fan provided didn't do much, and the bathroom was horribly smelly. We did mention this but didn't get much of a response, so had to suppose it was a hotel wide problem.
The mattress was very comfortable, the bed was rather small, and getting a good night sleep was difficult with the terrible temperature control in the room.
The leisure facilities were ok, though grubby and the pool water was cloudy and uninviting. The towels supplied there were old and very worn.
So, overall, though some parts were good, most was disappointing and uncomfortable and well below what I would expect of a 4 star hotel.
July 23, 2014
Rated 4.0 out of 5.0 by Mart8 Very pleasant hotel
Stayed just one night, July 14th. Staff were very attentive and the bedroom was clean and comfortable. Ate in the dining room but discovered that only the Bar Restaurant is now in use as there was a big party using the main dining area. The food and choice of it though was good.Good variety of choice at Breakfast.
My main grouse is the excess parking charge overnight in the car park. Surely there should be some reduction for hotel guests.
Often stay at this hotel over many years.
July 22, 2014
Rated 2.0 out of 5.0 by ShaunG01 Typical stay at Crowne Plaza Nottingham
Old dated hotel refurbished but still poor rooms and customer service. Staff don't have a can do attitude and rarely get your room request right. Plus points are that the car park is next to the hotel and central for Nottingham restaurants and shops
July 21, 2014
Rated 1.0 out of 5.0 by IDP007 Platinum Member.....
Strange that a club lounge for platinum members offering wifi, refreshments and peace and quiet was not on offer to me as I was not staying on the 8th floor? Also my air con unit made such a noise that I was awake from 2 until 4 and baking hot......staff worthy of recommendation are the housekeeping team who kept the place spotless.
Really disappointed not to have been offered the upgrade on arrival too.......strange rooms available on line yet not offered at check in.......
July 21, 2014
Rated 4.0 out of 5.0 Brilliant for business
I request this hotel whenever I stay in Nottingham for work. Great location, friendly staff, and comfortable rooms all make for an enjoyable stay.
July 20, 2014
Rated 3.0 out of 5.0 by GCHQ GOOD SERVICE UNDERMINED BY WI-FI RATES & RESTAURANT
BOTH MYSELF AND COLLEAGUE (BOTH USED TO INTERNATIONAL HOTELS) FELT THAT THE WI-FI CHARGES WERE EXCESSIVE AND INFLEXIBLE.
IN COMPARISON WITH OTHER HOTELS IT WAS UNACCEPTABLE. IT MADE AN OTHERWISE GOOD HOTEL LOOK 'CHEAP' AND UNWELCOMING.
RESTAURANT NOT GOOD AT ALL. EG OMLETTE LEFT STANDING BEFORE BEING SERVED INSTEAD OF WAITING TO COOK FOLLOWING END OF FIRST COURSE, NO EXCUSE. RESTAURANT THREE QUARTERS EMPTY. GENERAL QUALITY OF FOOD WAS POOR.
THIS WAS A SIX DAY STAY AND FOR THIS REASON I WILL CONSIDER LOOKING ELSEWHERE NEXT TIME..
July 18, 2014
Rated 5.0 out of 5.0 by Northduff Great Breakfast!
Very Friendly Efficient Staff.
Good Bar Area.
July 15, 2014
Rated 5.0 out of 5.0 by Nigsy48 Great customer Service
Staff were excellent, we had an issue with the air con in the room and we were given free drinks and car parking in compensation. Also great location and only a few minutes from numerous restuarants, cinema and theatre, very good value for money and a truly magnificent breakfast to start the day
July 14, 2014
Rated 1.0 out of 5.0 by freqtl Not a hotel I would recommend anyone
Very small room, an airconditioning that was unable to cope even with that size of room. Breakfast buffet looked like it had been raided. Staff unwilling or unable to help.
July 14, 2014
Rated 1.0 out of 5.0 by Adam2468 Fails to deliver
This fails to meet even basic 4 star hotel standards. The absence of quality across the board is evident on entering and compounded when proceeding further. The accommodation, even in a superior & more expensive room was poor and unclean. There is no consistency of service standards. The hotel is drab, tired & a depressing place to stay. Threadbare towels are not acceptable. Basic amenities in the room did not meet expectations. There are more comfortable and cleaner budget hotels. Some staff try but there is an apparent lack of training. The breakfast service and food was akin to motorway services. crowne plazas should be a safe bet but this stretches to be a 3 star hotel. There is no value for money. On my second night I tried to book elsewhere but the better hotels were full. I cannot recommend this hotel at all. I paid a lot of money to stay 4 nights & feel aggrieved.
July 14, 2014
Rated 3.0 out of 5.0 by sammyseal stay
mediocre, not value for money. at this price i would expect better quality
July 11, 2014
Rated 3.0 out of 5.0 by Wivanee Two night stay - wouldnt say it's 4 star experience though
We booked this hotel for a last minute weekend stay in Nottingham. The hotel claims to be a 4 star hotel and on first impressions of the hotel reception / lobby and bar it would seem to meet to those expectations. We managed to have an early check in which was brilliant. We were in a room on the 6th floor and on arrival at the 6th floor it was apparent that the hotel corridors and rooms required some TLC.
The corridor outside our room had pieces of plaster and wallpaper missing of walls, and the room had wallpaper that was starting to peel from the walls. Stains on the carpet.
The second night of our stay was on a Saturday night and were woken up by the arrival of the occupants of the room next door returning at 4am in the morning and being rowdy for the next couple of hours. The walls are so thin you could here nearly everything that they said.
We never used spa or leisure facilities - but they did sound inviting.
I wouldn't be choosing to stay at this hotel again
July 10, 2014
Rated 5.0 out of 5.0 by Dp1812 Nicest staff ever!
Genuinely the nicest and most helpful staff I've experienced in a hotel. They made a lovely weekend into a fabulous one.
July 10, 2014
Rated 4.0 out of 5.0 by LorraineD RELAXING WEEKEND BREAK
This was our second stay at the hotel. Last time we were disappointed with the standard room as it was too small and was very warm - no air conditioning working only a stand alone fan which was too noisy to leave on overnight. We had no complaints about the hotel or staff and enjoyed the stay and the lovely breakfast (very nice staff at breakfast)
This time we up-graded to an Executive Room on the Club Floor and we were not disappointed. Beautifully furnished, spacious, clean, nice welcome tray and stocked mini bar. We decided to take advantage of the Club Lounge on Saturday evening for pre dinner canapés and drinks (included in the price). The canapés were nice and the bar had a good selection of wines, beers and juices but it is here that I have to make my one complaint of the weekend. There was no staff member on duty in the lounge and they were needed as some guests entered the Club Lounge picked up some glasses and stocked themselves up with full bottles of wine and left. This left the 3 couples in the lounge with 1/2 a bottle of red wine between them. I questioned the girl who took the last bottle of red wine and received a rude comment. Now if staff had been on hand this surely would not have been allowed to happen. I can see this service being abused if it is not manned and guests who have paid for this service being disappointed. Please sort this out for our next visit as we will be coming back. Its a good hotel, great location and friendly staff.
July 10, 2014
Rated 4.0 out of 5.0 Just OK
Stayed here for 2 nights end of June in a club room, hotel a little tired but clean. door outside my room squeaked badly so after hardly any sleep on first night reported problem to reception but on second night no change all required was a little oil problem solved. apart from that no issues staff friendly good location.
July 8, 2014
Rated 2.0 out of 5.0 by business worker new pool now update the rooms
Lovely new spa and pool but please sort the air conditioning in the rooms. I have stay many times and have the same problem with it being so hot. I had it turned to 10 degrees and still the room was hot. The pillows also need to allow your head to sink into them!
July 7, 2014
Rated 3.0 out of 5.0 by Ozy71 Not a friendly place
Front desk staff looked and acted really fed up. There was a lot going on, but bear minimum service. Room and bed very small, there was ear plugs provided for the noise, not a good look. Breakfast was good value and the staff were a lot better.
July 4, 2014
Rated 3.0 out of 5.0 by Tammy17 leisure stay at the Crowne Plaza
Stayed in June 2014, as only staying one night, decided to staying in a standard double room. It was standard. Décor of room and furniture needs updating. Top of a drawer was missing. Air con in room did not work. Although supplied in room was a portable fan, which you could not leave on all night due to being very noisy.
Good breakfast, although I did note that some of the plates were dirty. Not what I expected, as Ive stayed at this hotel on many occasions. So overall disappointed.
July 3, 2014
Rated 4.0 out of 5.0 by Hellonus Good Central Nottingham Hotel
This hotel is central for Nottingham I just wish you didn't have to pay such ridiculous fees for parking in the hotel.
July 3, 2014
Rated 4.0 out of 5.0 by Bhuster Stay for Business
I prefer staying at this hotel whist attending business needs in Nottingham, It's clean and the staff are very professional, not really had any problems that were not attended to expediantly and professionally.
July 2, 2014