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Rated 4.4 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by DAR conference Crowne Plaza is a wonderful facility. I was attending a conference for Daughter of the American Revolution, so the building was bursting with women. I would love to come again, so shopping and relaxing could be on my agenda, instead of meetings! Amenities were great,but what impressed me most, was the staff. All were friendly and helpful..if the counter was busy, someone was there quickly. Even those coming on shift, would visit in the elevator. It appears, your employees enjoy their workplace. Good job! May 25, 2013
Rated 5.0 out of 5.0 by Wonderful Staff The staff was very helpful and friendly. The room is filled with amenities like shampoo, conditioner but also mouthwash, rejuvenating foot rub, make up remover pads! The beds are very comfortable unfortunately a bit high for a short person. Hopefully they will be lowering them soon. The restaurant food was wonderful and original. The breakfast buffet was perfect and filling. There are three Starbucks in walking distance too! May 24, 2013
Rated 5.0 out of 5.0 by Great Experience The bed was terrific and the room was so quiet even though the hotel is so convenient to the freeway. The car valet service was prompt and courteous. The check-in was efficient and quick and the check-out was equally so. We particularly liked the location because it is on the east side of the Williamette. We will be staying in this hotel whenever we visit Portland, Oregon. Also loved the spa products in the room. May 22, 2013
Rated 5.0 out of 5.0 by So helpful From the moment I arrived I was treated so well. I was tired from all day traveling and wanted a good meal followed by a quiet undisturbed sleep. The concierge found my family a great korean restaurant and asked the shuttle to take us there. After, My room was pleasant ,very clean and quiet. They provided complimentary essential oils that really added to a good night sleep. The shuttle to and from the airport was quick and provided a comfortable ride. Well worth the stay and yes I would stay there again. May 16, 2013
Rated 5.0 out of 5.0 by Thank you!! Great service and great food! Very good overall from the shuttle to the front desk to the overall hospitality. Thank you!!! May 1, 2013
Rated 5.0 out of 5.0 by Great Hotel!!!! I will alway stay at the Crown Plaza in Portland, Ziggy and his staff are first class!! The hotel is centrally located to all the downtown needs for business and entertainment. The rooms are great, they are very roomy and have awesome accommodations. The restaurant and bar have great food and drinks, the pool and hot tub is a great way to relax after a busy day, The entire staff and hotel are very warm and friendly, I couldn't have asked for a better experience. Thanks Crown Plaza staff and I will see you soon!! April 19, 2013
Rated 4.0 out of 5.0 by Comfortable Hotel This is my first time staying at this hotel, and overall, was happy with my visit. It claims to be downtown, but in fact, is across the river from downtown by the convention center. They do have a shuttle that will take you to the airport and within 5 miles, which was very convenient. The rooms are spacious, clean and comfortable. April 19, 2013
Rated 2.0 out of 5.0 by Avoid Second Floor Rooms I had a room on the second floor just above the kitchen. There was a great deal of street noise and I had to leave the air conditioning fan running at all times to drown it out. Additionally, the room was right over the kitchen and the smell of bacon permeated the room every morning and the smell of burgers all afternoon. I attempted to switch rooms and the front desk staff was really unhelpful and said they were unable to accommodate any changes. Would not recommend this hotel. April 17, 2013
Rated 4.0 out of 5.0 by Kind staff, comfy bed The front desk staff was very kind and helpful. Our room was "upgraded" which meant we were switched to a top floor room. I suppose we should be grateful for that, since I am a light sleeper. All the noise from the hallways came through, and some noise from close by units. When neighbors were opening their doors, I thought someone was trying to get into our door--that is how easily sound carried. I could hear street noise (highway) all night long. I am so glad I brought my earplugs, otherwise I would not have slept at all. The curtains were good for room darkening, except there was no way to entirely block the light since the window covered the entire wall. Light seeped around the edges closest to the wall, which is, of course, where the head of the bed is located. So, if you are light sensitive, bring a mask. There is also an internal sound to the room like water running or electronic hum. Again, the earplugs were needed. In the room we had, there were 2 queen beds. The bathroom was closet size. The coffee service was in an alcove next to the bathroom so you could get water--but with 4 people trying to shower it was hard to get into the bathroom to get water. A free standing sink would have been nice. Since you can only brew 1 cup at a time, there was a lot of turn taking going on. Plus only 2 mugs were provided for a room that sleeps 4! There was one "comfortable" chair and a desk with a desk chair. There was also an upholstered bench. None of these seats were good for TV viewing, which meant sitting on the beds without back support. The selection of movies from the front desk was limited, but as we don't watch many movies there were a few that we wanted to see. The remote didn't seem to work with the DVD player, so we had to find the right buttons to push on the machine--but there weren't any to toggle through the menu, so we were limited to play only--no rewind or fast forward. We had dinner in the restaurant which was lovely and not too fancy. The food was good. We swam in the pool and used the hot tub "spa" which were both good temperatures and fun for the kids. We did not use the exercise room, but it looked to be well equipped. It is a shame to have to pay for parking when one is already paying for a room. Silly idea! If you are staying there, parking should be free. From all these comments, you might think we didn't enjoy our stay. We did have a good time, since our basic reason for staying here was a good bed and a pool for the kids. I was prepared for noise and light, so was not kept up all night or awakened too early. The noise and light did not seem to bother my husband or kids who are all very good sleepers and did not need earplugs to rest. The next time, if we stay in the same hotel, we will splurge for a suite to have places to sit and easier prep of food and drinks. April 12, 2013
Rated 4.0 out of 5.0 by Great Great stuff, staff we're pros (very helpful) and location was perfect. April 12, 2013
Rated 5.0 out of 5.0 by Nice rooms, excellent staff I was very pleased with my stay. Room was spacious enough and clean. Staff were all helpful and friendly. Location was suitable for both arriving from out of town and hopping over to city center. April 11, 2013
Rated 2.0 out of 5.0 by Nice staff, noisy, dated room! We were scheduled for three night stay, only stayed one night! Our room was an "upgrade", on the freeway, the noise level made it impossible to sleep! We we're not informed of that problem. The staff were very nice and did try to compensate. The room was dated and tacky with broken lamp shades, etc. We were told by other guests that nicer rooms were available!!! After one night we checked out and went to a hotel downtown where we have stayed , for years. Live and learn, stay with tried and true. The surrounding area is industrial and doesn't appear to be very safe.. Would not go back! April 9, 2013
Rated 5.0 out of 5.0 by Hotel of choice when staying in downtown Portland Excellent staff with comfortable room and good location. Bar staff and room service go out of their way to see that guests needs are met. Short walk from the Portland convention center. April 8, 2013
Rated 5.0 out of 5.0 by Excellent stay - we'll be back This was our first stay at this hotel and it was fantastic. The staff was amazing. Everyone was friendly and helpful - even when our toilet clogged at 1am. The room was clean, comfortable, and well furnished. Room service was tasty and quite affordable, as was the hotel restaurant. Pretty much every need we had was met with flying colors :) April 5, 2013
Rated 5.0 out of 5.0 by Unexpected Treat and Great Service We have never been to Portland before and was just trying to get a place close to the Convention Center. We were very surprised at how great our experience was from the time we arrived to the time we left. The hotel was clean and neat. The staff was very helpful and courteous. We were comfortable and truly enjoyed ourselves. We would definitely stay here again and we do recommend this hotel to anyone. March 25, 2013
Rated 5.0 out of 5.0 by Great shuttle service We stayed at this location as it was close to the Rose Center where we were attending a concert. The van not only picked us up and returned us to the train station they also took us to the concert and also to a restaurant we had on our bucket list and picked us up after dinner. March 24, 2013
Rated 5.0 out of 5.0 by Not A Fault To Be Found This was my second stay at the hotel. All the staff (door, housekeeping, desk, restaurant and bar) were friendly and the desk staff were helpful removing a charge from my bill. WiFi was flawless. The room was clean, quiet and fresh-smelling as was the entire facility. I enjoyed the bar and breakfast. The coffee was actually good. I wouldn't consider staying anywhere else in downtown Portland. March 21, 2013
Rated 4.0 out of 5.0 by Go,it's nice there! When we visit Portland it's pleasure-we are retired. So the Crowne Plaza is centrally located, convienent and nice! Staff is ALWAYS on hand to help, and are always courteous. We have stayed there several times and prefer this hotel over the others that are in the area. March 6, 2013
Rated 5.0 out of 5.0 by Comfortable and great service Room was always clean and never forgot to refill anything. Bed and pillows were awesome! The extra clip for drapes was a nice touch. Slept better than I have in weeks! Resturant food and service were outstanding! March 5, 2013
Rated 5.0 out of 5.0 by Excellent !!! Excellent Service, clean and comfortable. The beds are wonderful. February 27, 2013
Rated 5.0 out of 5.0 by Comfortable room I really enjoyed my two night stay at this property. The bed was extremely comfortable. I felt very safe here, with the elevator requiring a room key to activate. I was there for a two day seminar; the bathrooms, refeshments and the multiple rooms used were confortable and in close proximity to one another. February 14, 2013
Rated 5.0 out of 5.0 by Amazing new years experience I would like to thank the amazing staff at this particular hotel location. I stayed over the weekend just before new years eve to attend a convention and the staff was very helpful. The rooms were very spacious and well maintained with all the amenities I could hope for. I have been to many anime conventions over the years and finding a hotel that can not only accomadate us but even enhance the experience with such great service that went above and beyond is rare. Everyone was very courteous and didn't hesitate to help us at every turn and I will be the first to admit we can be a dificult crowd at times. So once again thank you for the great weekend. January 22, 2013
Rated 1.0 out of 5.0 by Wouldn't alter my reservation; customer service gave me the royal cold shoulder Booked for 2 nights then had to cut back to one night because of my daughter's school schedule. They refused to refund the last night, so I paid twice what I should have for a lousy regular old motel room. Also, I talked to at least a half dozen different people at the Portland property and the headquarters. Each one said the same thing: I don't have the authority to grant you a refund, but let me tell you who does. The next person said the same thing. Or the next person never answered the phone and never returned the call for a live conversation. After several hours of this over several days, I'm vowing to never stay at any of the Holiday Inn properties again. January 17, 2013
Rated 3.0 out of 5.0 by Too Expensive This hotel has been at the top of my list for a long time, but with the ridiculous $15 self park fee and the overall inflated prices(compared to othe CP properties) I will be staying elsewhere. Also the sheets did not fit the bed and half of the TV Chanel's were un-viewable. January 15, 2013
Rated 5.0 out of 5.0 by Great Experience My fiance and I spent over a week here visiting family and the staff met every accommodation we had. The staff was very friendly and our room was great. We didn't have a single disappointment the entire stay. January 8, 2013
Rated 5.0 out of 5.0 by Wonderfull responsive Concierge and staff The Concierge and staff did everything to make our family Christmas away from home very special. Beds were very comfortable and the toast in the restaurant was a special breakfast treat! January 7, 2013
Rated 5.0 out of 5.0 by Excellent Value This hotel is an excellent value!!! The atmostphere, complete with fruited water in the lobby, is very inviting. They have an extremely accomodating staff. They gave us a free shuttle ride to the concert we were attending at the Wonder Ballroom. When we arrived back to the restaurant/bar in the lobby late after the concert the waiter graciously allowed us to order an extremely large amount of food and it was all delicious. Despite the late hour he was accomodating and patient. The front desk person was able to give me concise directions to an easy walk to Lloyd Center. The view of the Rose Garden from our room was great and even more faulous was the extra touch of the drape clip which allowed us to not be kept awake/woken up early........bright outside lights seem to plague usat hotels and this was such a simple solution! The keurig coffee machine in our room even had Sleeptime Tea for bedtime! They had all the details covered. December 26, 2012
Rated 5.0 out of 5.0 by Clean and comfortable room. The staff was so nice from the time I checked in till I checked out. My room was very nice and clean. Thanks for having a very comfortable bed, I slept as if I was at home. The location was great for my visit to Portland. December 9, 2012
Rated 5.0 out of 5.0 by Excellent overall experience Great service as always. I had a problem with my room when I first showed up and got it taken care of very quickly. Front desk staff was very helpful and parking attendants were extremely friendly and helpful. December 7, 2012
Rated 5.0 out of 5.0 by Simply Outstanding Upon our arrival, we were greeted with friendly smiles and a real feeling of "glad your here"! The atmosphere of welcome turned our tired shrugs into happy smiles. The staff encouraged locations within shuttle distance to enhance our visiting Portland trip. It certainly made us want to return to the area but more specifically, to Crowne Plaza. Thank you!! November 21, 2012
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