Crowne Plaza San Antonio Airport

Hotel Front Desk: 1-210-8289031

Hotel Fax: 1-210-8283066

Hotel Email: crowneplaza@cpairport.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
San Antonio International Airport (SAT)

- Distance from hotel: 1 MI/ 1.61 KM East l

- Complimentary shuttle available

- From Airport take Loop 410 East to Nacogdoches (Exit # 23), take the turnaround and the hotel is on the right

Bergstrom International Airport (AUS)

- Distance from hotel: 75 MI/ 120.7 KM North l

- Take I-35 South to Loop 410 East. Exit Harry Wurzbach (Exit # 24). Stay on the Access Road through Nacogdoches. The hotel will be on your right hand side.

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- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

Located adjacent to San Antonio International Airport, our hotel's facility offers airline travelers conveniences to make life easier, including a complimentary airport shuttle and complimentary self-parking for registered guests.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.8

based on 202 reviews
71%
Recommend This Property
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Ratings Breakdown

202reviews

  • 5 Stars
    95
  • 4 Stars
    40
  • 3 Stars
    23
  • 2 Stars
    15
  • 1 Stars
    29

Poor

By

March 02, 2015

platinumelite

Loud and worn out room. Room temp was not able to be keep at an acceptable level.

Very outdated.

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Not Crowne Plaza standards

By

February 28, 2015

This Crowne Plaza is in need of a renovation. I used to work in the hospitality industry, so I understand it can be tough to maintain brand standards on a dated property.

I was in an odd-shaped room next to a meeting room, so I'm guessing it was supposed to serve as a "hospitality suite". There was a jetted tub that also served as the shower #first time I've seen that#. It was awkard to get into and out of the "shower" as the tub was fairly deep #I'm 6'2" so I was ok, but it could be an issue for a number of others#. Plus, the jetted tub was a few decades old with a variety of calking used to fill gaps over the years. Also, the temperature in the room wouldn't stay consistent. It was either full blast hot or cold, no in between. It made for a restless night. My frustration peaked when the internet would never connect, so I couldn't even work when I couldn't sleep!!

The icing on the cake is I did not get my 4:15am wake up call for my early flight. This Crowne Plaza has a guaranteed wake up call policy, so I figured I would be fine in case my alarm didn't work. The alarms were pretty much a moot point because I was already awake from the variable temps. I did get a call at 4:35am telling me my scheduled 4:45am taxi was there to take me to the airport, so I'm confident the phone was working. I brought it to the attention of the front desk attendant when I checked out about the guaranteed wake up call policy. She said she called three times and noone ever picked up. I guess the phone system needs an upgrade as well.

I hope the hotel owners invest in some updates so they can keep their Crowne Plaza and IHG brand. I normally enjoy Crowne Plazas, but not this time.

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Great Staff

By

February 28, 2015

Absolutely no complaints. Spent 2 weeks here and must recommend you stop in and have a dinner meal and drink at the bar

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Love this place

By

February 26, 2015

club

My family love staying here but this last stay was a bit disappointing. I had made reservations for the grand quarter room and when we got there to check in we weren't able to get the room we reserved because there were none available. So they ended up giving us the next suite available so that was a bit disappointing. But over all our stay was good.

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