Rated 3.9 out of 5 by 63
Rated 3.0 out of 5.0 by David2000 In need of a refit....
I received a warm welcome at this hotel and everything was as you would expect at an IHG property except the condition of the rooms and halls.
The carpet had been patched outside our room and it only highlighted how old the original carpet on either side was.
The room furnishings were dated however there was a new mattress on top of the old base so although a little hard the room provided a good sleep.
The pool also had no towels available or a hot tub.
The place is really in need of a refit.
July 18, 2014
Rated 1.0 out of 5.0 by pwh2ump4u Seriously Dissapointed
After 10 plus years of platinum membership this has had to of been the most dissapointing stay I have had. I understand this is an older property and as such shows age but should not show as being dirty. The carpets were worn and the elevator looked like it had not been cleaned in months. I addressed several concerns including not being able to "room charge" at the gift shop to one of the staff. She was attentive and seemed genuinly concerned, indicating the manager would get back to me the next day. I did recieve an email from the manager around 7 PM not addressing my concerns but "understanding I had some issues" and wanting to help. I am in a service related industry and as such take critic seriously and address them in a timely manner. The response from management coming as it did and 24 hours after the fact indicates to me that my problems were not valid enough to take seriously. Suffice to say, I have had my last stay at this property.
I have had nothing but good things to say with the IHG group of properties and will continue to do business. It is unfortunate that my stay made feel compelled to write this review.
July 16, 2014
Rated 3.0 out of 5.0 by nwinlax They need to improve a lot
There is no alarm clock in the room. You better order the morning call or have your own alarm clock.
Not too many power outlets around the bed side.
The bathroom has only one power switch, turn light and fan turn on/off. You can't leave the light on during the night becuase the fan is very noisy. No night light so you will have hard time to find the switch at night.
I received free breakfast but the waiter didn't seem happy to serve any customers. May be it was a buffet, he only collected money at the cashier.
The swiming pool area packed with smokers. I thought this was a non smoking hotel.
July 14, 2014
Rated 2.0 out of 5.0 by Alex916 Comfortable bed, lacking room quality
Even at a discounted price, this hotel room was not worth it. The quality of the room is old and poor.
The ironing board was stained and old. The bathroom floor when I came in was wet. A/C on the wall doesn't work so there is an individual unit near the window. Television has channels but the quality is average. There was not enough outlets in convenient places. No light switches for the lamps. Elevator is slow and looks old.
The only thing nice about this place was that the
amenities were nice, internet was fast, and check-in and out process was easy.
July 10, 2014
Rated 4.0 out of 5.0 by su23 Good hotel
Used Pointbreak from IHG, so obtained the room at a great deal. The front desk staff was great, rooms were clean, etc.
Only 3 issues:
1. the hallway had a weird damp smell
2. the carpets are old and/or ugly and need to be refreshed/replaced
3. the internet is very unreliable. said too many people were already connected and wouldn't let me log in!
July 1, 2014
Rated 4.0 out of 5.0 by OneNighStand OneNightStand
If your IHG member, try stay in Holiday Inn Express across the freeway. At least it comes with the free breakfast and there is a plaza and movie theater within steps. For this Crowne Plaza hotel, 7-eleven is next to you.
June 30, 2014
Rated 5.0 out of 5.0 by Damu Very comfortable stay
The hotel exceeded my expectations in every area! The front desk staff was very professional and courteous and helpful. The room was very clean and comfortable. Internet access was provided free. Overall, a hassle-free hotel stay at a reasonable price.
June 26, 2014
Rated 4.0 out of 5.0 by Lane5625 No better place to be
The staff, from the desk, to the restaurant, and the bar, are very friendly, helpful, and professional. The hotel is constantly updating the amenities in the room so you will have a very pleasant experience. They also respond to comments. I did not like the bed cover being located in between the sheets. It was too close to my body and I could feel it when I moved making my sleep uncomfortable, so they moved the bed cover to the top of the sheets and and it feels great. Bottom line, they listen and respond. Natalia is the best, make sure you tell her.
June 16, 2014