Rated 4.0 out of 5 by 284
Rated 3.0 out of 5.0 by dr dre good location
walking distance to disneyland.
Cons: no free shuttle, wifi insanely slow, also they charge you $10/day for parking as if the room is not enough already.
also something bit my knee while asleep in bed.
February 28, 2014
Rated 1.0 out of 5.0 by Lulu332 Personal Item Lost
We were please with the location, price and quality of the room. Unfortunately, our 4 year old son left his teddy bear in the room. We called the hotel within hours of our check out asking them to put it aside for us to pick up. I even described the exact location in the room where it was left. I was transferred to housekeeping twice. Left messages twice. No return call so I spoke with someone at the front desk who was kind enough to take a Lost and Found report. Got a call back the next day that the teddy bear was not found. It might seem like an insignificant item to lose but to a 4 year old it was a big deal. I even left a tip for housekeeping which I now regret. Big disappointment in Holiday Inn housekeeping employees. We will never stay at this, or any other Holiday Inn again.
February 28, 2014
Rated 4.0 out of 5.0 by Bina06 Great place
We enjoyed our stay. The only thing I wish was that the front desk would have offered me the ART (shuttle) tickets on the first day. Stayed there four days and by eavesdropping I learned about the shuttle that brings you to the front door of the hotel and to Disneyland every 20 minutes. Only a block or two away but with two kids walking all day shuttle is great.
February 27, 2014
Rated 5.0 out of 5.0 by Tracy04 Excellent customer service again on our fourth visit
The staff have always been very welcoming and attentive to our needs. The rooms are clean and comfortable and we have always had a good nights sleep. This is the fourth year in a row we have stayed at the hotel around February or March. The pool has always been clean and warm and towels are always available. If we have ever had reason to ask for anything then our needs have been met swiftly. The restaurant serves a very good breakfast and the all day menu is good. We would always use the hotel when wanting to stay in the Anaheim area.
February 26, 2014
Rated 5.0 out of 5.0 by missy0123 Great stay!
Our stay was short but it was great. Really appreciated the room upgrade. Ordered room service and the food was actually pretty good. We left too early to enjoy breakfast.
February 26, 2014
Rated 5.0 out of 5.0 by Barlowstraker Close to Disneyland!
The Onyx restaurant had amazing breakfast and kids ate free. Room was close to Disneyland. We will come back and try the secret entrance via Disney's Monorail next time.
February 25, 2014
Rated 4.0 out of 5.0 by Flight19 Weekender
We had a very good visit. Excellent staff, good service, and proximity to Disneyland is a super plus. We look forward to my next visit.
February 24, 2014
Rated 3.0 out of 5.0 by mom with 4 kids pros and cons, but so close to Disney
It was the best of times and the worst of times...
Front desk attendant was excellent (although she was
running the desk alone most of the time). Check-in
took long because they were understaffed. That said, the
woman working did her best to acknowledge our presence
and apologized for the wait. We could tell she was doing the
best she could. She was very helpful once it was our turn.
Worst experience was with the housekeeping male attendant
who begrudgingly brought us a roll-away bed. Never had a more
rude person at a hotel than he. When we brought this to the
GM's attention, they did their best to make up for the bad experience. They deducted $50 from our room rate.
Also, the breakfast buffet was to go until 11am. We went at 10:30am and it was closed. Huh? After speaking the to food
service manager, he offered to let us order anything on the menu
So, in a nut shell, there were some outstanding staff members dong their best to make up for some negative experiences.
The best part of this hotel is the proximity to Disneyland. With a 5 minute walk we could either access the tram into Disneyland OR board the Monorail and avoid the long entrance line at the main gate. The Monorail takes you all the way in to Tomorrow Land inside the park. The cost of this hotel is about 25% the cost of staying at Grand Californian. It is older but maintained pretty well (except for the slowest elevator ever). For being this close to Downtown Disney and easy access into the park, you can't beat the price.
February 23, 2014