Rated 1.0 out of 5.0 by Nikke99 Disappointed
I stay here regularly for business, but unfortunately this will be my last stay. Each stay here the quality of the rooms and service gets progressively worse. This time my fridge froze all my fruit and veggies (regardless of settings), the sink drain had to be propped open with coffee stir straws, and the front desk attendant was unfriendly and rude, kids were running the hallways all hours, and vomit stayed on the floor in the hallway for nearly 2-hrs before someone came and cleaned it up. The only upside was the friendly bartender, but the food was gross and WAY overpriced (especially for the quality).
Stay somewhere else.
May 23, 2013
Rated 2.0 out of 5.0 by Helen123 Salad with ingredients which had gone bad!
I ordered a cobb salad at the sports grill & bar. I was very disappointed when it was served as apparently both the chef & waiter failed to see that the advacado was off. Not just a little over ripe, but brown & obviously gone bad. It made me wonder what other 'past their best' inredients the chef had included in my salad. I left the bar without eating my salad.
Also, the room had a toilet which ran all night long.
Not a good stay!
May 20, 2013
Rated 4.0 out of 5.0 by snoopy99 Great Place
The hotel is beautiful and well maintained. Great Location. Restaurant was very good and had a pleasant environment. The bed was comfortable allowing for us to relax and enjoy the evening.
May 16, 2013
Rated 4.0 out of 5.0 by DispleasedPlatinum Great Hotel - Lack of Attention to Detail
The primary reason for this trip to the Dallas area was for us to see the Kenny Chesney concert at Dallas Cowboys Stadium as well as visit several friends in Dallas. Since we wanted to be close to the concert venue, we chose this hotel. They also offer a shuttle to the stadium via a third party vendor for $12 per person round trip. You could probably walk it in 20 minutes or so as well.
The location was easily found by our GPS. Check in was prompt, and friendly. As a Priority Club Platinum Member they kindly provided us with two free drinks in the bar.
There is a very nice lobby with a small front desk, and convenience pantry. To the far side of the lobby there is a full service restaurant and bar. This hotel appears to be a new build. It is very modern and nicely decorated. This hotel does a very nice job or representing the “new” Holiday Inn image.
We did not eat at the restaurant as we were meeting friends in other parts of town. By the time we got back from the concert around 11:30 pm Saturday night, the restaurant at the hotel was understandably no longer serving food, so we headed over to Ihop right in front of the hotel, then came back to the hotel for a nightcap. (They kept the bar open late because of the concert) We did have a bit of a challenge getting the bartender to honor the free drink certificate on our first night but with a little coaching from the front desk staff, all was good. The bar staff was excellent the next evening and prices were reasonable.
As with other Holiday Inn hotels, breakfast is not included as a standard. There was a breakfast buffet available for purchase, but since we had early lunch plans each day we did not eat breakfast at the hotel. The hotel has nice indoor pool, with some outdoor lounging space nearby. They have a nice fitness room for a mid range hotel. The hotel has free internet access for guests, but the speed was somewhat slow during primary hours. The hotel has a small business center. There is also a nice media room with DVD player and large couches available in the lobby area.
The rooms are nicely decorated, comfortable, and clean. The beds and pillows are very nice. The room has a nice sized LCD TV. The climate control works well, but unfortunately you can not leave the blower on for white noise. The windows in the room kept out the majority of the noise, but given the hotel is on the highway, you do get a bit of traffic noise. We were on a high floor and did not have any major issues with noise. The white noise app on my tablet kept everything in check. This location lends itself to quick and easy access to various locations in Dallas.
The room included a nice work desk, and fridge and microwave, but no couch. The room does not have a safe. There are a fair number accessible plugs. The bathrooms is roomy and nicely decorated.
The one negative of the hotel is that they lack some attention to detail. The desk chair arm was broken and had a sharp corner. The handle was partially missing from the shower. The sink drain was broken. There was no clock in the room. We had to request twice to get the sink drain fixed, the clock brought to the room, and extra towels. We did not report the shower handle or desk chair. If it was not for the lack of attention to detail, this hotel would have gotten a 5 star rating instead of the 4 star.
We received our bill under the door in the morning like we should have.
Every staff member that I interacted with was pleasant and treated me wonderfully.
Would I choose this hotel again....most likely, if we ever need to stay in Arlington again.
May 15, 2013
Rated 1.0 out of 5.0 by RLW52 Not a secure environment.
On April 02, 2013, My vehicle was broken into parked in view of the surveilence camera. Holiday Inn as of April 25 has not responded to my loss or have they allowed me or the police to view the tape. The manager has not contacted me to apologize or offer any assistance. I understand they are not responsible for my lost but there should be some concern. I stayed there weekly for the past year and this is the thanks i get. I could have stayed other places. Therefore since there is no concern for me i have move across the street to there competitor.
I contacted customer service and the local Manager no one have been compel to call.
I will speak to my fellow coworkers and ask them not to stay there.
April 25, 2013
Rated 5.0 out of 5.0 by JDR57 great stay
Had a great stay - rooms were awesome and the restuarant was very good
March 26, 2013
Rated 5.0 out of 5.0 by Aaron36 Great Hotel
Felt at home at this hotel, staff is phenonemal, restaurant and bar great food and service!
March 26, 2013
Rated 5.0 out of 5.0 by JDR57 Great Place Great Location
really enjoyed the stay - restaurant and bar were awesome an staff was excellent - will be back
March 26, 2013