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Rated 4.0 out of 5 by 254 reviewers.
Rated 3.0 out of 5.0 by Stayed here often After staying here for many times I have the feeling that the quality is getting worse. January 10, 2014
Rated 5.0 out of 5.0 by good value and good service Good value accomodation .staff extremely helpful and friendly Comfortable room ...would have appreciate d hairdryer in room and larger size / more toiletries Would recommend and stay again January 8, 2014
Rated 4.0 out of 5.0 by Good hotel for Eurostar This was a good priced hotel in a good location for the Eurostar. Breakfast was simple but fulfilling and staff were generally very attentive. January 6, 2014
Rated 5.0 out of 5.0 by Good service and pleasant stay As I am on my third stay, I knew I wouldn't be disappointed. Although a little the worse for wear on late arrival, the.staff were tolerant, understanding and went the extra mile. Thanks to them and the wonderful breakfast that is served by there very efficient staff.. Lovely to watch the families and kids enjoying what was on offer and never a hindrance to to business visitors. January 4, 2014
Rated 5.0 out of 5.0 by Nicely Converted Old Tavern - Comfortable Stay Stayed at the Holiday Inn Ashford Central - The Old Bybrook Tavern on 24th and 25th December while visiting family for Christmas. Proved to be a very wise choice as it's centrally situated, comfortable and provided excellent breakfast facilities. It's also based around an interesting old building - the dining area in particular has a wonderful old beamed roof. Clean comfortable and welcoming. January 3, 2014
Rated 3.0 out of 5.0 by Could do better. Couldn't find the hotel on sat-nav, and were told that it happens a lot. Sort it out? Check- in was confusing and short on information. When we returned to ask the times for breakfast we were told to go and read the notices. Breakfast had been pre-paid ( good value, good quality) but had been charged to the room again. Cracked basin in the bathroom. WiFi was chargeable where down the road in Folkestone Holiday Express it was free. Directions for the shopping outlet were ' you can't miss it', well maybe not if you knew which direction to go in, and we didn't as we'd never been to Ashford before. Not our first choice of stopover and probably not again. January 3, 2014
Rated 3.0 out of 5.0 by Christmas experience Warm welcome late at night. Bed so soft we rolled into the middle all the time.The second morning no marmalade for breakfast.ThisIs due to poor housekeeping. December 30, 2013
Rated 3.0 out of 5.0 by Christmas visit Stayed for Christmas night, good advance saver rate. Room spacious, have paid same money to stay in Holiday Inn Runcorn where room was half the size! December 29, 2013
Rated 5.0 out of 5.0 by Perfect This hotel is in a perfect location for our cross channel ferry. The breakfast was great, with the staff being particularly helpful, the room was clean and large. With a decent pub opposite , this is a great overnight stay December 25, 2013
Rated 5.0 out of 5.0 by Excellent service This has got to be one of the best hotels in the group. The service was better than first class. The main receptionist,Trisha, was just excellent. Nothing was either to much trouble,impossible to solve. The bar staff were also very good with the head bar man remembering my drink name and room number. Very good. December 21, 2013
Rated 3.0 out of 5.0 by Motorway Noise Unfortunately being a light sleeper I could hear vehicle noise most of the night as the hotel is close to the M20. However it was a warm room and comfortable - although beds a little small for me. We used this as a stooping off point fro the channel tunnel which is only 15 mins away - Idea December 19, 2013
Rated 5.0 out of 5.0 by Excellent stay - would highly recommend stating here! The quality of staff within this hotel equals the quality of the establishment. My family holiday to Eurodisney began and and ended in the Holiday Inn. All staff were extremely kind and made our stay as enjoyable as possible. We'd very much like to thank Zoe for all of her help! December 17, 2013
Rated 5.0 out of 5.0 by Very Good Excellent reception. Very good well trained staff. Hotel and room spotless. Would stay again December 13, 2013
Rated 5.0 out of 5.0 by Excellent breakfast I found my stay to be very enjoyable, the room was clean and comfortable and very quiet, couldn't hear sounds of other people at all! The breakfast is well worth paying for. After experiencing some disgusting breakfast during other hotel stays, this one was excellent! The staff were great too! December 12, 2013
Rated 4.0 out of 5.0 by World's friendliest staff Stayed at this hotel earlier on this week in very difficut personal circumstances. Totally overwhelmed by the kindness and helpfulness shown to me by all the staff, particularly Zoe and Trisha, both of whom deserve a medal. My only constructive comment is that this is not a purely non-smoking hotel, so even if you book a non-smoking room, you still have to walk past rooms for smokers, and sometimes the smell creeps into your room. If you're at all asthmatic, this can cause big trouble! My only other comment is that Wi-Fi charges are very expensive at this hotel - a big deal if you need to be connected in order to work - but I believe that these charges are eventually going to be dropped. December 8, 2013
Rated 5.0 out of 5.0 by Fantastic Staff Having stayed here several times over the years I was looking forward to seeing if it had changed. Well it has. The rooms and hotel appeared the same, even the very poor, snowy, picture on the tv in the bar. However, the Staff have become even more helpful and courteous. After arriving early we wanted lunch and the Staff checked us in early just so that we could book it to our room. Excellent service followed for all of the meals and checking out was smooth and simple. Many thanks for putting the icing on an what was a truly fantastic stay in Ashford. December 6, 2013
Rated 5.0 out of 5.0 by leisure stay Great room so good nights sleep Helpful and happy staff November 26, 2013
Rated 5.0 out of 5.0 by A GREAT STAY AT THE HOLIDAY INN ASHFORD From the moment I arrived I was made to feel welcome & comfortable. The Australian receptionist was efficient and friendly, and the East European (I think) waitress was first class. The new menu was excellent and I had an excellent dinner. That, combined with a great night's sleep, made my stay very memorable. I look forward to returning soon. November 13, 2013
Rated 3.0 out of 5.0 by very poor breakfast Room etc was fine but the food could be better. Evening meal was ok if you ignore the powdery chips but the cooked breakfast was awful. Very dry and long since overcooked. I asked for a couple of poached eggs but they were well overcooked too - served up on hot damp bread - AKA toast!!. Come on IHG must do better with the food at that price. November 10, 2013
Rated 4.0 out of 5.0 by exceptional service We were especially delighted by the warm welcome and help proffered at the reception desk However, the restaurant disappointed us.My daughter and I have lived and taught i n your lovely country many years so we have some experience in the way of food and unfortunately, the steak and kidney pie wasn't up to standard. Nevertheless, we'll visit you again with greaf pleasure. November 6, 2013
Rated 5.0 out of 5.0 by Great stay - Park and stay with family We used the hotel park and stay offer. Excellent taxi service and short journey to Eurostar terminal. We had two rooms as we are a family of seven. The rooms were connecting which is a huge bonus! Our greeting at reception was both pleasant and helpful after a long car journey. The children were all given activity to packs and even had a chocolate button hunt awaiting for them I the bedrooms. Bar was usual hotel prices, but food we had the added bonus of kids eat free. No strings attached, good childrens menu great value! Rooms comfy, clean, everything we needed. Breakfast buffet very good start to along day ahead! On our return we had another night due to train times. Again a welcome comfortable return from a hectic few days ! Great hotel, family friendly, good location for Eurostar, would not hesitate to book again and would recommend !!!! November 5, 2013
Rated 5.0 out of 5.0 by Fantastic Stay for Family My family and friends family recently stayed here before and after a holiday to Disneyland Paris (travelling from the North West to ride the Eurostar). The staff at the reception were really polite and helpful. The rooms were very clean and we loved the hidden buttons for the children! The location is perfect, and Eurostar deal excellent value. When returning from Paris feeling exhausted, we visited the bar for small snacks and a drink, finding it full due to a football match. The waitress and bar staff went out of their way to accommodate us in the restaurant, not only serving excellent food and service, but also applying our overnight discount and free kids meals, deducting service charges as well! The prices were very reasonable. After the meal, we sat at the reception, again the staff went out of their way to serve drinks to us. The buffet breakfast on both days was excellent, hot and tasty, and we were not rushed as found in other hotels. I have stayed at many Holiday Inns in the UK, and was more than happy to say that this is one of the best I have stayed in. Many thanks for the personal touches and welcome. We will definitely visit here again in the future. October 27, 2013
Rated 5.0 out of 5.0 by Lovely accommodation great food! This is the second time we have stayed here visiting family locally and chosen after spending a night at a certain other Lodge chain and being unimpressed. This hotel is always very clean and tidy with very friendly and helpful staff. The restaurant wasn't open until 6:30pm which is a bit annoying for a number of guests including ourselves who need to eat before going somewhere for the evening so we ate from the bar menu which was the best sirloin steak I've ever had! The rooms are spacious and I always sleep like a brick there followed by the best breakfast set up I've ever seen at hotels including 5* hotels that we have stayed at. There are a variety of cereals, juices, tea, coffee, toast, fruit, rolls, a cooked breakfast and a pancake making machine all of which is buffet style and self service. All in All a great place to stay that I'd highly recommended and we will return! October 25, 2013
Rated 5.0 out of 5.0 by amazing stay excellent all around the hotel. will definelty return to stay with the hotel soon. October 17, 2013
Rated 5.0 out of 5.0 by 1 night stay Nice clean room-nice staff-excellent breakfast-couldnt fault it Thankyou October 17, 2013
Rated 4.0 out of 5.0 by Mid week break We have used this hotel previously and returned because of the friendliness and attitude of the staff. October 11, 2013
Rated 1.0 out of 5.0 by Not one thing right Quick stop off for chunnel, and so not impressed. On arrival check in was fine. Pre booked Cot in the room confirmed. Entered the room, smelt of smoke and no crib. Called reception, no apology and said they werent sure they had any left!! Went to dinner. 4 people waited 10 mins for a drink, then 45mins for first plate of food and further 30mins for other three plates. Portions were shocking!! Staff admitted it was an error on their part and deducted bill. Cot was in room on returning Found the place to be very low standard in all areas for a Holiday Inn and it makes it my first hotel NOT to recommend in its current management state, October 8, 2013
Rated 4.0 out of 5.0 by Excellent value A very comfortable overnight stay with a good evening meal. Staff very pleasant and helpful. October 3, 2013
Rated 5.0 out of 5.0 by Ian Comfortable room, beds are amazing. Reception staff nice. Overall a good stay at The Holiday Inn Ashford Central October 2, 2013
Rated 4.0 out of 5.0 by Just a one night stay We stayed for one night en-route to Dover and France the following day. We have never stayed at Holiday Inn before and I can say we will be back to this one. The staff wee excellent friendly and helpful from the reception staff on arrival to the restaurant staff. Our room was excellent, well prepared and very clean. We ate in the restaurant and the food was very good and again the staff were very attentive. My only niggle was the price of the internet usage during the stay which I thought was expensive and in the day and age should have been free to guests. September 28, 2013
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