Rated 3.7 out of 5 by 440
Rated 4.0 out of 5.0 by Chris763 Great Hotel - BUT BEWARE
I have stayed at this hotel a few times, It is very cosy and good value.
However, they are notorious at not putting through the correct amount of points for your stay. I have had to chase for missing points from this hotel on many many occasions.
On this stay, I booked a 5000 bonus point package, and completed the promotion for an extra 1000 points for eating at the hotel (confirmed with reception that evening), neither of these were added to my account.
The rate I booked also included a breakfast, again confirmed on check-in (although it took the receptionist a long while to check this), I didn't realise until after I had checked out that they had charged me £14.95 for breakfast. I have attempted to get this refunded, but as yet I have had no correspondence form the hotel. Very dissapointing, and a pity as I would normally use this hotel frequently, but I am now considering using the Walsall one instead even though it is more expensive.
March 1, 2015
Rated 5.0 out of 5.0 by Jerry6 reception and breakfast
Sonia at reception gave a professional and a !st class service as always, and the new breakfast supervisor (young gentleman) again very attentive, professional and helpful.
February 28, 2015
Rated 5.0 out of 5.0 by 2205 nice hotel easy access to Birmingham and Walsall
Friendly staff, easy location to find and we slept well.
February 26, 2015