Rated 2.0 out of 5.0 by oakley1001 Very average considering the price
Stayed here in June 2013 to go to a gig at Villa Park. Arrived around 4pm were checked in quickly. Receptionist never mentioned what the hotel had to offer, breakfast times, where the bar/restaurant were situated.
When we got to our room we realised the room had not been cleaned after the previous occupant. TV on, bed unmade, wet towels on bathroom floor, trays of un eaten food on the side, not really what we were expecting. Went back to reception who apologised and offered us another room. After about 5 mins of getting to our second room we received a knock at the door to say can we move next door as that room had the sofa bed made up, seemed that they couldn't be bothered to make it up, so it was easier to move us to a third room !
Room was very basic considering the price, again this room had not been throughly cleaned as we found a dirty sock on the floor. Bathroom walls were black in places.
We didn't try the bar or restaurant as the prices seemed very expensive.
Overall not a very good experience, considering the price paid for the room it was very basic and not the cleanest.
June 16, 2013
Rated 5.0 out of 5.0 by MrMartin Birmingham hotel of choice
When in midlands on business this is my hotel of choice.
great staff both front of house and restaurant. good value.
I had an associate book a night last week so we could catch up on business and he was very impressed
June 14, 2013
Rated 5.0 out of 5.0 by Oldman56 Thanks
Great time thank you all, special mention to Chris-Reception,Khurrum- Food and Bev Manager, Rachel-Waiteress.
June 14, 2013
Rated 2.0 out of 5.0 by Mint30 Stayed for work
The lady on reception when i checked in couldnt be bothered to look up my priority card number, on the system and advised that i should ring a central number. She was extremly rude and not very welcoming!!
In addition to the above, the quality of dinner was awful and the staff were simply too slow !! Would not stay here again
June 13, 2013
Rated 1.0 out of 5.0 Same old same old!
This hotel does not recognise its Platinum PC members. I stopped going to this hotel for a couple of years as its rooms were shabby and it did not upgrade its platinum members. I recently started using this hotel again for convenience but it still is the same, as I said same old same old!! The public ares are nice but the rooms and especially the corridors are depressing and need updating. Bathrooms are grubby and in the last one I stayed, smelly as well. The problem with this hotels management is that it has a busy turnover of clients due to its location and believe they dont have to bother.
As with many HI hotels these days they have a large number of Japanese tourists who fill there rooms from week to week so empty rooms are not a huge problem for the management. Room service food is Ok as is the staff who are pleasant and polite. Repeat clients are a hotels lifeblood and its time this hotel started rewarding its regular PCM`s If I had to score this hotel out of ten it would be a 4/10.
June 10, 2013
Rated 4.0 out of 5.0 by Rose78 Conference overview
Elaine was great and did everything she could and was asked to do to make our training days successful.
June 10, 2013
Rated 5.0 out of 5.0 by Bargainhunter22 Great family stay
We really enjoyed our stay which was absolutely excellent value for money for DBB for 4 in family room.
The room was simple but clean and functional. The steam room gets top marks for being hot and a decent size, saunas were good and hot too, pool was a good size for the children with lots of floats and woggles to play with, gym was well maintained as was the Jacuzzi which children could use too.
In the restaurant in the evening we were offered a reasonable selection of a la carte or a buffet (I think this was available as a coach party or two was in), so all family members were happy. Good choice for breakfast and late checkout meant we could have a swim before we left.
All the staff here were very genuine, welcoming and friendly.
June 4, 2013
Rated 2.0 out of 5.0 by darkduck Needs renovation
The hotel requires renovation. Rusty doorknobs in the bathroom is not something you expect in HI.
Rubbish bin in the bathroom facing the wall? Thanks, I prefer when it faces me!
Stale breakfast? No, thanks!
May 30, 2013