English
Birmingham M6, Jct.7
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 44-871-9429009
Hotel Fax: 44-121-3577503
Costs 10p per minute + network extras
Hotel Fax: 44-121-3577503
Costs 10p per minute + network extras
Rated 3.3 out of 5 by 43
reviewers.
Rated 4.0 out of 5.0 by Engelsman Friendly Bar staff
Have stayed here a couple of times.
I always use the Gym, which is run down but functional, gym staff always cheerful.
I generally eat in the bar, where the staff are friendly, efficient and polite, making it a comfortable place to eat on your own.
Otherwise an unremarkable Hotel, but comfortable and, at the right price, value for money.
Check in has been super fast on more than one occasion and Check-in staff helpful
There seems to be little or no benefit being a Priority Awards member though.
May 7, 2013
Rated 2.0 out of 5.0 by prioritymember2000 Awful room
Stained and worn chairs, faded wood on table made it look dirty, stained base of bed, flaking paint in bathroom, extract grille hanging off wall, door frame loose. Probably the worst furniture and decor that I have had in many years. No reply to comments card so presumably the hotel doesn't care.
May 6, 2013
Rated 3.0 out of 5.0 by Pete19 What No Bar
My only critism is the bar closed early and although the porter offered service it was slow, he also had little knowledge of bar work
May 5, 2013
Rated 2.0 out of 5.0 by Lesley1962 Extractor noise
I stay regular at this hotel 2 nights a week since Christmas and last week stayed in room 140 I have to have the window open for health reasons. On my last visit I rang reception at 9 to say a motor was running at was told it would stop at 10 at 11 I complained again. At 1 I was offered a room change but did not want to move in the middle of the night. At 5.30 I got up and checked out by 6. I was promised a call from the manager and a week later I am still waiting.
April 30, 2013
Rated 3.0 out of 5.0 by Workingtohard Restaurant
The service for dinner was slow the restaurant was not busy.
It seemed that you may have been short staffed in the kitchen this evening.
Given the delay I left the desert I had ordered.
Staff in restaurant were polite and helpful otherwise.
April 29, 2013
Rated 1.0 out of 5.0 by Arjo888 Poor
I dont usually write reviews, however in this instance i felt i had to pre warn you before your stay. Firstly you need to make sure you wear your hiking boots, the rooms are spread out, and with no lift, its a bit of a hike. I booked the cheapest room, and i got what i paid for, very small room, but it was the cheapest so i cant really complain, I am an Platinum Priority Club Member, staying in IHG hotels at least 1-2 times a week, and I have yet to be upgraded, but that moan is for another time, my real concern was with the restaurant. I ordered the chicken breast wrapped in bacon, that comes with chips. I got a chicken leg wrapped in bacon, with a few potato peelings, i then ordered the cheese board for desert, and got three types of cheeses, and eight crackers, i took pictures to show my wife, the size of the cheeses barley covered one cracker, so i had the rest without cheese i was that hungry! all of this was served by a waitress chewing gum. the two courses and a pint cost over £20 and i had to drive to a garage for a sandwich. I then retired to my room, to watch a film, but the prices to watch a film seems to have rocketed, and they now charge £8 for the pleasure. Overall I am now trying to find another chain of hotels that reward me with points, as i am finding IHG hotels are becoming pretty expensive for the service they offer.
April 22, 2013
Rated 1.0 out of 5.0 by Papaclio Unable to manage
Arrived at 7:45 and was asked if I would like a dinner reservation, I booked a table for 8:30 - was shown to my table at 8:30.
Then it was all downhill !!
10 minutes wait for drink order to be taken another ten for it to be delivered - food order taken at 9:00 and served at 10:00
Why did I stay - because I had had a drink so could not drive.
When I complained - manager shrugged his shoulders and told me he had been in from 7:30 in the morning - NOT MY PROBLEM
Checking out in the morning the girl was lovely and polite and informed me they had struggled to cope all week in the restaurant
April 15, 2013
Rated 1.0 out of 5.0 by littlemk Unpleasant restaurant experience
The room and the swimming pool were clean and nice but the restaurant was awful. We family of 4 went there at around 6:45pm. Sat there for a while with no one came to take our order until we requested. We have ordered 3 course dinner altogether as we had a dinner inclusive package. The waiting time for the starter and the main course were tolerable but the waiter didn't collect all the empty plates before he gave us the main. We finished our main course before 8pm and then there was around half an hour waiting before someone came to collect the plates upon our request. Then things became worse as one of the waitresses came and told us that they couldn't find our dessert order so we had to reorder the dessert. After that things became even more worse as our dessert seemed completely being forgotten. We had asked at least 3 times and the answer were "busy/first time like this". Our dessert finally arrived at around 9:00pm and the worst thing was my children's desserts were not the same as described in the menu!!! They just had a little bite and left the table with a great disappointment.
We complained about what had happened when we checked out the next day. As a result, they waived one of the dessert we ordered as it isn't belonged to our dinner inclusive package. No one explained this to us when we made the order although we did mention we had dinner inclusive package!! What an experience!
April 15, 2013
