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Rated 3.7 out of 5 by 443 reviewers.
Rated 1.0 out of 5.0 by Poor hotel Very noisy room, pool complex outside my room, couple in the next room rowing until 3.45 had to call resection to get it sorted, rooms very tiered and was overcharged for the rooms I booked Was also billed for drinks I did not have All of which I had to resolve before leaving March 2, 2015
Rated 4.0 out of 5.0 by Great Hotel - BUT BEWARE I have stayed at this hotel a few times, It is very cosy and good value. However, they are notorious at not putting through the correct amount of points for your stay. I have had to chase for missing points from this hotel on many many occasions. On this stay, I booked a 5000 bonus point package, and completed the promotion for an extra 1000 points for eating at the hotel (confirmed with reception that evening), neither of these were added to my account. The rate I booked also included a breakfast, again confirmed on check-in (although it took the receptionist a long while to check this), I didn't realise until after I had checked out that they had charged me £14.95 for breakfast. I have attempted to get this refunded, but as yet I have had no correspondence form the hotel. Very dissapointing, and a pity as I would normally use this hotel frequently, but I am now considering using the Walsall one instead even though it is more expensive. March 1, 2015
Rated 5.0 out of 5.0 by reception and breakfast Sonia at reception gave a professional and a !st class service as always, and the new breakfast supervisor (young gentleman) again very attentive, professional and helpful. February 28, 2015
Rated 5.0 out of 5.0 by nice hotel easy access to Birmingham and Walsall Friendly staff, easy location to find and we slept well. February 26, 2015
Rated 2.0 out of 5.0 by cheap stay Cheap but grubby hotel with very thin walls. It needs updating and a good clean to bring it up to speed with other hotels. February 26, 2015
Rated 1.0 out of 5.0 by a disapointing stay Not a place I would recommend. Service was poor, bar prices for hot beverages were far to expensive £3.05 for a vile cup of tea. Would never recommend people to stay here!!! February 26, 2015
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