Rated 3.8 out of 5 by 270
Rated 4.0 out of 5.0 Good location and surprisingly quiet
The hotel is in a good location and surprisingly quiet. Swimming pool and Jacuzzi are good. As I am Gold IHT rewards club member, we were given free drinks vouchers on arrival. We had a special signing in sheet and the staff gave us a special welcome as members. They were also serving free drinks and hot chicken bites in the reception area when we arrived so we did well that evening! We did not eat at the hotel apart from breakfast, which was okay but the range of food was not as good as at some hotels I have stayed in.
I had booked an executive room and on the website it stated that bathrobe and slippers would be provided. These were not available. When I talked to the general manager about this, he was very apologetic and offered to give me some reward points which I was very satisfied with. The manager said they had never given slippers, so I said the website needed amending. Overall it was a good hotel to stay in.
July 22, 2014
Rated 4.0 out of 5.0 by SSD28 Good helpful Staff
Staff are excellent - from the front desk right throughout the Hotel. They make the Hotel a pleasant stay.
Paul in the restaurant is very helpful and nothing is too much for him.
July 21, 2014
Rated 5.0 out of 5.0 by Vickyg8922 Great value for money
We stayed one night at this hotel on the advanced booking which included dinner and breakfast. Great value for money and lovely food. Will definitely stay here again when we're in the area and have recommended to friends :))
July 17, 2014
Rated 5.0 out of 5.0 by Thomas2386 Excellent service , and great nghts sleep
Excellent service with late check in well after midnight, great family room comfortable and very clean. Staff in the restaurant were helpful and very friendly. Great value for quality experience. Thanks to the staff
July 16, 2014
Rated 5.0 out of 5.0 by CNH4532 Let down by the eggs
I have only good things to say about my stay here, with the exception of the eggs at breakfast.
For something as simple as frying an egg, the kitchen fails miserably.
I was presented with a whole tray of fried eggs, perhaps 10-15 of the one eyed monsters . . . and there was not one that did not have the texture of a frisbee . . . the whites were leathery . . .the yolks were solid . . . the eggs had not been basted and the uncooked white covering the yolks had been baked to the texture of polythene by the hotplate lamps!
Come on guys, frying an egg ain't difficult . . . it may not measure very highly in the grand scale of things . . . but a decent fried egg is an important part of a full english brekkie!
July 15, 2014
Rated 4.0 out of 5.0 by gemma96 comfortable, clean and good value
During our 3 night stay we found it very comfortable, clean and good value for money... Breakfast was lovely as well as self service.. During breakfast we found that getting the attention of staff a little difficult but once we were noticed they were helpful. All in all a great stay. Thank you. Will be back
July 10, 2014
Rated 4.0 out of 5.0 Defiantly recommend
Lovely hotel, lovely staff would really recommend the breakfast was amazing such good quality
July 9, 2014
Rated 5.0 out of 5.0 by Jhtty Excellent staff
The staff make this hotel. Lisa in the restaurant is a credit to the hotel and runs the restaurant with true professionalism. She is attentive, polite and an ambassador to the hotel. Chris Butler can not do enough for the guests and is also a credit to the hotel. Sonya at the front desk is always welcoming, polite and extremely helpful as are the bar staff, Mario, Gabriel, Ben, Matthew and the rest of the team. I would always recommend this hotel due to the excellent, professional service of the staff. They should all be commended on their professionalism.
July 8, 2014