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Rated 4.6 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Great service recovery I had some concerns about the Sleep Number bed not workingand the leaking sink in the room. I wasn't mad, upset or anything like that, I just know that you can't fix it if you don't know what's wrong! The young man at the front desk that I spoke to on Wed morning (11/19) was so kind and understanding when I told him of my experience. He immediately inquired as to whether I was coming back to the area in the near future because he wanted to give me a free night for my discomfort. Awesome recovery move! He made me feel that my business was important and that Holiday Inn wanted to make sure I came back! Please make sure he gets appropriate recognition for this...I feel horrible that I didn't get his name, which I try so hard to do when I get great service from staff! He took my room number, of course, but wanted details so he could pass the information on to the appropriate staff. This is my third visit to a Holiday Inn within the last 18 months, and I will not stay at any other hotel. The comfort, security, cleanliness and the compassionate staff will keep me coming back.! November 22, 2014
Rated 5.0 out of 5.0 by Nice Stay The hotel is in a good location and does a nice job with the extras (free breakfast, 2 drink coupons upon check-in for platinum members, free room upgrade). I also didn't have to ask for any of these perks. The hotel saw my status and provided them hassle free. November 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Loved our stay. Liked the sleep number bed. Staff was friendly. The hot made to order breakfast was great. November 6, 2014
Rated 4.0 out of 5.0 by Recent Stay Nice Location, Great Staff, not so sure about the mattresses November 4, 2014
Rated 5.0 out of 5.0 by Clean rooms and comfortable beds too! Visited our daughter at IU and enjoyed our stay at the Holiday Inn Express. The rooms were very clean and the bedding was also comfortable. We will be certain to stay at this property again! October 29, 2014
Rated 5.0 out of 5.0 by college visit We were in Bloomington to visit IU. The hotel staff were professional, friendly, and responsive. The hotel is very nice. October 26, 2014
Rated 4.0 out of 5.0 by Clean and great service Hotel common areas and rooms are in great condition and staff is very friendly and helpful. The big plus is that the Holiday Inn has a restaurant and bar; however they do not open the bar before 5 pm on weekends, which is a bummer on a Saturday afternoon. Food is average, bar service is good. October 23, 2014
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