Rated 4.2 out of 5 by 90
Rated 4.0 out of 5.0 by Chase88 friendly staff, poor dining service
The staff was very friendly, I was able to talk with then life we had previously known each other. But, ordering dinner at the restaurant/bar was very poor. The waiter, who couldn't even bring you beer because he was to young, didn't know how to handle the situation of customers leaving because their food was taking to long. Would I go back, of course.
August 18, 2014
Rated 3.0 out of 5.0 by Bad business model Noisy and pricey...wakeup call to corporate office
Holiday Inn East in Casper is one of the nicer hotels in Casper, but for the money it isn't all that great. First of all the air conditioner in the room is WAY too loud, waking us up every time it turned on. Having stayed in another Holiday Inn in another state recently, our week here wasn't an isolated occurrence. Attention Holiday Inn Corporate: spend the extra money for coolers/fans that actually don't wake you up every time they come on! Other national chains seem to have figured out that people come to hotels to actually get some sleep.
Another issue, again I blame corporate and not the local management, was the restaurant....limited hours and not a full service restaurant. Kids under 12 are free, but the portion size is ridiculously small for anyone over the age of 3. The business model is clearly set up for a not so extensive buffet. They offer menu ordering, but clearly they want you to order the buffet. I absolutely hate the business model of limited dining that so many national chains have moved to in order to cater to business travelers, who by the way are likely to use their business accounts to go elsewhere for a meal anyway. Here's an idea, instead of joining the pack of mediocre, be different and provide a full service, menu based restaurant and bar that opens early, has service all day long, provides room service, and stays open past 9:00 pm. If you have a full service restaurant and bar you would attract not just families staying here but locals wanting to eat out or get a drink with friends.
Despite the shortcomings from corporate, the staff at this location were friendly, efficient, and professional.
August 17, 2014
Rated 5.0 out of 5.0 by Palwin23 NIce Hotel with a great view
Hotel was clean and comfortable and had a great view of the mountians.
August 17, 2014