Rated 3.0 out of 5.0 by LSB84 Just Okay
First of all I would like to start off by saying we were not greeted as Platinum Priority Club Members. We were first given a room on the 3rd floor. As soon as I opened the door, I could tell that someone had been smoking in there. The smell was nasty. So, it had to have been the last guests. This is something that housekeeping should be letting someone know, so that the guests can ben charged and also, so that a thorough cleaning can be done of the carpets and walls. We were than moved to a room on the 2nd floor, that was much cleaner. We were disappointed that there wasn't a free breakfast, and the prices in the restaurant were a little high. We were hoping their was a hot tub to relax in, but no just a very small pool. This hotel is very busy with kids sporting teams and the area itself is very congested.
April 26, 2013
Rated 5.0 out of 5.0 by Jaye1955 Loved the front desk Staff....Carl
We were there for a baseball tournement. I know that there were a lot of kids running loose but everyone was polite and we appreciated all the efforts of the staff.
My Granddaughter, Alexis enjoyed Carl, the night staff. He gave her a note pad to write on and she wrote it a thank you note and drew him a picture. He even wrote her back. She is six. I think it was a "crush".
When I asked for extra towels and a sheet Carl was more than accommodating. After out games on Saturday he asked how we did.
The bar staff was friendly and made us feel at home right away.
Our overall experience was great. I hope our LHC teams were respectful of the rooms and we are welcome again in the future.
April 13, 2013
Rated 5.0 out of 5.0 by Tonychevie Staff
Business brings us to Hilliard . I prefer HIE however this hotel and knowledgeable staff are close and great. I plan to return in the next month.
March 5, 2013
Rated 4.0 out of 5.0 by Frequent Frequent Traveler
I travel 100 plus nights a year for work and would recomend this hotel. Staff is very friendly. Very nice rooms. Only thing I would change is that the interenet connection is weak in the room.
February 17, 2013
Rated 4.0 out of 5.0 by jmont Room heater
main complaint was the heating unit was VERY LOUD,
I actually had to turn it off when I went to bed as the noise it made when it kicked on would wake me all night. Room 431
January 15, 2013
Rated 1.0 out of 5.0 by Disappointed2013 Staff not able to take initiative
The hotel is mediocre at best and the morning of my stay there was a main break and no water available until mid-morning (after my business appoinment). The staff made no attempt to bring water to guests - bottled water to brush teeth - nothing. No accommodation was made to arrange a voucher for another hotel to shower. Full price charged for the night and nothing. And I'm a Platinum Priority Rewards member. I travel to Columbus periodically and will never stay at this hotel again.
January 8, 2013
Rated 5.0 out of 5.0 by BizTravller Very Positive Experience!
I travel for business, on an average of 3-4 days per week, and recently have been working in the Columbus area and staying at the Holiday Inn in in Hilliard on Maxwell Place. While the hotel benefits forma good location (in the vicinity of many restaurants and retail establishments) I appreciate the staff and especially the responsiveness and customer orientation of Dillon at the front desk. Dillon has been helpful in all matters, from billing to reservations to getting guest passes at the local health club.
December 3, 2012
Rated 5.0 out of 5.0 by GBizzle The Place to Stay in the Columbus Area!
The location of the property is far enough away from all the hustle and bustle of Columbus yet just minutes from downtown. Upon arrival I was greeted by name and quickly identified as a Priority Club member (They even had a 'goody bag' for me!). Check in was curteous, fast, and smooth. When I got to my room it was immaculate; it appeared like I was the first person to ever stay in that room. The bed was ultra-comfortable; the linens looked brand new; and the toiletries were high quality and well-stocked. The room service staff was very friendly and the food absolutely delicious. Check out was fast and friendly. This was truly my favorite hotel experience ever!
December 2, 2012