Rated 4.1 out of 5 by 102
Rated 5.0 out of 5.0 by Gigi14 Management
We can't say enough how great the management were to us. We were staying near Cincinnati children's Hosp . And we were even allowed to add an early arrival night to our stay. Thank you to Holiday Inn for there help to us and others. It was comforting to have a good sleep after hard days. Thank you so!!
February 21, 2014
Rated 5.0 out of 5.0 by Esther14 Great Recovery
On the second day of my stay I returned to my room to find that I had not received housekeeping while I had been away. I contacted the front desk with my issue and was informed that they would send someone up to my room right away though I did not receive any type of apology from the girl at the front desk. If anything she seemed to try to shift the blame on to me saying that I must of had a do not disturb on my door. I was not in the best of moods when a young gentleman named James arrived at my room. However, he did an amazing job of changing my attitude. He quickly apologized to me about the inconvenience I had endured and went to work right away changing my trash and cleaning my room. He also attempted to treat me to breakfast on the hotel which I declined. He made sure that I was completely satisfied before leaving my room. If not for this young man I would most likely not return to this establishment.
January 31, 2014
Rated 5.0 out of 5.0 by kenneth1964 greyhound driver
I will be honest, I am a Greyhound driver and the company pays for my lodging. That said, all I care about is just a bed and a shower. I used to have a bad attitude toward the Holiday Inn due to how myself and other drivers have been treated in the HI in Indianapolis. I was told by that establishment that they do not honor my awards card due to the low rate they give the company. Another colleague was actually awakened and evicted from his room and was told they needed it due to a convention that evening.. Needless to say i was disappointed when I found out we were now staying in the HI when we had layovers in Cincy. I have to say that your staff, namely, Sara, won me over. She was kind, accomodating, and very professional. She actually convinced me to enroll in the rewards program. The manager, Gus has also been very professional and has made sure all of my concerns and needs have been addressed. They have been successful in resurrecting my attitude and praise for the HI. Kudos to the both of them and the rest of the staff.
January 16, 2014
Rated 5.0 out of 5.0 by binbob Fantastic for the price
A great location near stadiums, restaurants, night life, Ohio River, and interstate highways. The hotel was clean and comfortable with a great breakfast buffet. Good parking. Every staff member we encountered was great. Excellent TV and channel selection.
January 8, 2014
Rated 4.0 out of 5.0 by fred169 No continnential breakfast
The rooms were clean & quiet. The hotel has a resteraunt so there is no free breakfast , not even a donut unless you pay for it
December 27, 2013
Rated 5.0 out of 5.0 by kenneth1964 great experence
stay was great. Sara at the desk was wonderful and professional as she always is!
December 15, 2013
Rated 5.0 out of 5.0 by ChefJoe A perfect ending
What a day we had on the highway. It was a TREAT to be greeted by a professional person that wanted to make our night's stay relaxing. I asked about restaurants in the area, didn't realize there was one here. She carefully suggested two or three and then suggested two great meals for us right here. My wife had the one and I enjoyed the other. That was a great start toward relaxing and enjoying the company of strangers. Very helpful, very cheery, very professional. From the wait staff, the food, the SPECIAL treatment, I'm sure they show to every guest. Would go out of my way to visit again, even with the Bengal fans all around. (last home game) We're Steeler fans.
December 13, 2013
Rated 5.0 out of 5.0 by Dumbo1 Wonderful employees
The young lady that was on duty when I checked in on 12/8/13 about 3 gave me a very warm and special feeling. Her eyes and body language made me feel like she was really glad I was there.
Her conduct was a prototype for how customers should be treated.
December 13, 2013