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Rated 3.9 out of 5 by 498 reviewers.
Rated 3.0 out of 5.0 by construction and speed of service We had to wait for linens for sofa bed. Could not use free drink coupons due to inadequate staffing. Noise from next door construction (drilling) excessive could not sleep in June 27, 2016
Rated 1.0 out of 5.0 by Horrible hotel This location is not up to Holiday Inn standards. The floor and hallways look like they are from the 1980s, with no updating since then. Nothing about this was welcoming or made you feel at home. I wasted my money and moved to another hotel. June 27, 2016
Rated 1.0 out of 5.0 by Definitely not my best Holiday Inn Experience I don't think the staff there, or the manager on duty on 6-20-2016, were very friendly or in tuned with dealing with guests. I feel the staff at the front desk specifically the manager, was very dismissive of me as a guest. I had very simple questions: 1) What time does the restaurant open for dinner. 2) Did they have a copy of the menu I could take with me and 3) Could they assist with the vending machine which refused my cash, took my debit card, but did not dispense the items I attempted to purchase. The manager barely acknowledged me, never looking up, or offering a smile. She simply said: "we don't keep menus at the front desk, you'll have to go the restaurant to get that." Oh, did I mention the restaurant was closed and not yet opened for dinner? Then, housekeeping never bothered to check my room (206) on Wednesday 22. I was in town for a conference. I left the hotel at about 8:00AM, returned that evening around 9:45PM to meet my room in the exact condition as I had left it that morning. And if you are wondering, NO, I did not put the "Do Not Disturb" sign on the door. I never used that sign on this trip. Overall I found the condition of the hotel to be blah. The dark carpets were not welcoming at all. The tiny lobby with dated furniture was ugly and unfriendly. The staff was very inconsistent with service delivery. Some made eye contact and smiled or said hello. Others looked you in the eye but did not say anything at all, and still others (one housekeeping lady) walked right by me in the hall and did everything she could to avoid making eye contact. Not sure what was going on during my stay, but I did not like it at all. June 25, 2016
Rated 2.0 out of 5.0 by Dont go there now wait a couple months This location is under construction, it appears the rooms, at least the 4th floor are done but the building is not. Despite what you read breakfast may be provided but they charge you to eat it June 25, 2016
Rated 1.0 out of 5.0 by Bad experience The first room that was given to me the door was open when I arrived at the room. Return to front desk and a new room was given. The room was dark, dirty and outdated decor. I would not stay in this hotel again. June 22, 2016
Rated 4.0 out of 5.0 by Nice Family Stay Decent hotel in the Newport/Cincinnati area. A little over-priced for the area, but good service overall. June 22, 2016
Rated 4.0 out of 5.0 by anniversary trip the hotel was under some renovation construction but didn't interfere with our trip, everything was good June 20, 2016
Rated 4.0 out of 5.0 by Comfortable beds and nice staff The staff was friendly. There is a nice restaurant and bar in the hotel close to the lobby. The location is convenient and close to many attractions. June 20, 2016
  • 2016-06-29 T23:05:32.670-05:00
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