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Rated 4.4 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Best Hotel Experience Yet! I stayed here on a Saturday night with my daughter and mother for 2 weekend soccer games in Grand Rapids and Muskegon. I was greeted by smiling front desk staff. It was a little confusing finding our way to the room the first couple times, but then we got used to it. The bed was the most comfortable I've ever slept in - absolutely dreamy! We couldn't hear any noise in the hallway, outside, or on either side of our room. When leaving in the morning, I asked the woman at the front desk where we could find some good bagels. She wasn't familiar with the area, but I loved her response - that we'd find out. So many places have an "I don't know and can't help you" attitude, that this was very refreshing. I've stayed at a lot of hotels in the past few years for youth travel soccer games and tournaments and marching band competitions. I also worked at a competitor for over 8 years and know how hotels can be and how they should be. This one is definitely a hotel that I will return to when in the area again. Thanks so much! October 26, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms The staff was very friendly both when I checked in and checked out. The room was very clean and comfortable October 25, 2014
Rated 5.0 out of 5.0 by pre flight hotel stay ,relaxed and comfortable generaly speaking the stay was easy and comfortable ,room was a little dreary in design but bed was comfortable, with a large room to relax ,bathroom and shower were clean and great , what was apparent staff very helpful October 24, 2014
Rated 5.0 out of 5.0 by Great in G.R.! I highly recommend this property - the staff is top shelf and you won't be disappointed! October 23, 2014
Rated 2.0 out of 5.0 by The worst hotel night I have ever had While the staff was friendly and accommodating the room was the worst I have ever slept in. The wall are paper thin. I awoke at midnight to the lady coughing next door, and then again at 3 a conversation between 2 people next door. Each time a closet door slammed the wall would shake. Our bed was obviously on the same wall as the bed next door. Very little sleep left us tired and uncomfortable for the day ahead. October 22, 2014
Rated 2.0 out of 5.0 by Disturbing sleep Was awakened at 2:30 am by people outside smoking and talking.. Water pressure was almost non-existent.. Looked like there was a crack running along the floor under carpet creating an uneven spot which resulted in stubbed toe... Will only stay at this particular hotel as a last resort... Most definitely my worse experience in a Holiday Inn Express.... October 16, 2014
Rated 5.0 out of 5.0 by Nice place I stay here whenever I'm in Grand Rapids. Staff has always been great. October 14, 2014
Rated 4.0 out of 5.0 by Grand Rapids stay Very Good with the staff being most enjoyable. The food was also excellent. Had noise problems from outside air handling equipment 2nd floor. October 13, 2014
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