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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 487 reviews
90%
Recommend This Property

Ratings Breakdown

487reviews

  • 5 Stars
    289
  • 4 Stars
    122
  • 3 Stars
    38
  • 2 Stars
    24
  • 1 Stars
    14

Restaurant Service Disappointing

By

April 25, 2017

I showed up to the restaurant after a day of travel from the west coast. I arrived at 6PM and sat at the bar area. I ordered a french dip sandwich. Typically I am very patient. I waited an hour and a half for the food, understanding the waitress was extremely busy. Everyone around me at the bar that showed up an hour later was already eating. I asked the waitress politely if she still had my order in for the french dip to which she said yes. I was never offered anymore drinks. After three hours the party next to me agreed I wasn't getting my sandwich. So at 10PM I had to find somewhere to get dinner. I talked with the manager and was given 2000 rewards points. I know a lot of people left after 15 mins of waiting but I gave them 3 hours. Very disappointed. The service the following night was much better and I appreciated the gals hard work as I know it is hard to serve a bar and restaurant when you are the only waitress.

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Great park

By

April 25, 2017

platinumelite

The staff at this hotel were very friendly and the property is well kept and clean. We stayed here before flying out the next morning. The $10 fee for the park

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x

By

April 24, 2017

club

Great service! Friendly staff at the front and in the bar. Clean rooms and quiet

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overall great place to stay

By

April 24, 2017

platinumelite

employees were helpful and polite. quick checkin and hotel was close to airport and highways.

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Excellent value!

By

April 24, 2017

club

Great staff! Good food! Comfortable and clean rooms! Great value for the money!!! Overall great Customer Experience!

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Front desk staff very accommodating

By

April 22, 2017

platinumelite

Thank you, Front Desk staff, for being so accommodating to make our accommodation comfortable. The 3 nights stay was very relaxing. See you soon.

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See 1st comment section

By

April 22, 2017

Quite a long survey. We did enjoy our stay the best we could under the circumstances. We had a power outage as we arrived due to flooding

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Na

By

April 21, 2017

platinumelite

Not wanting to post a review at this time. The hotel did not meet IHG standards

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Hopefully not the norm.

By

April 20, 2017

platinumelite

I was going to reserve the room online, but I figured I would just stop in and ask the receptionist what types of rooms were available. He stated there were multiple rooms available for the type I wanted; however; he refused to say if an upgrade would be available if I booked a lesser grade room through the IHG website. I suppose he was trained to say that by corporate, but he was being so elusive that I couldn't tell if he would offer an upgrade even if they were available. I opted to just get the room I wanted up front and leave it at that.
The room was nice, except for the noise. There was a rhythmical droning noise that sounded like the ventilation system for the entire hotel. It was coming from below and to the side of my room, but I couldn't do anything about it. I'm not sure what was above my room (I was on the second floor), but it sounded like a rugby team having a practice session. That noise went from about 10:30 PM, until around 2:00 AM. One of the reasons I know this is because my room faced the parking lot, which was okay except for the fact that the window curtains wouldn't close all the way, which left a large streak of light coming in from the parking lot and into my face as I tried to sleep.
I had stayed at this hotel once before and remembered that it was noisy then, but I don't think I'll stay here again.

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Clean room.

By

April 20, 2017

club

The room was very clean. This is the most important factor to me.

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Great hotel

By

April 14, 2017

platinumelite

Great Services , expensive but all of Grand Rapids is.

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Beautiful room, but too noisy to enjoy it.

By

April 12, 2017

club

Nice remodel but walls too thin. You can hear everything going on in the room next to you, and in the hall. As a note I've been told I can't hear anything usually lol.

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