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Rated 4.2 out of 5 by 83 reviewers.
Rated 2.0 out of 5.0 by Very disappointed The desk staff was unfriendly; they neither welcomed us or acknowledge us when we checked out. Our room was not vacuumed the entire time we were there, nor had it been in a long time, there was trash behind the side chair. The bathroom floor was not mopped, nor was used cups thrown away. Empty tissue box was not refilled. The shower door was horrible, my husband had to come in and slide it open after a shower. There was something white staining the side of the desk chair. Our bed was not change or made and we felt we were staying in previous visitors dirt and for what we paid we expected better. We stayed with this hotel two years ago and it was great - what happened? September 18, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff and service at this Holiday Inn was excellent. The restaurant/bar was nice. We had a good breakfast there in the morning. Parking lot is well lit which is important to me as a traveler. Rooms were clean. Pillows I must say were very firm, high and uncomfortable. Other than that it was an excellent stay. I would most certainly recommend this hotel and will stay there again. September 18, 2014
Rated 5.0 out of 5.0 by Quiet room Enjoyed HBO channel, frig nice for cooling water. able to control room temp, comfortable bed. September 16, 2014
Rated 5.0 out of 5.0 by Great people comfortable stay This is the nicest hotel to stay in Jackson, MI. Besides quality of the room, common areas, the service is great. September 15, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms, well lighted secure parking area. Clean comfortable rooms, well lighted secure parking area, friendly and helpful staff. September 15, 2014
Rated 5.0 out of 5.0 by Great stay for our reunion. We really enjoyed our stay and the staff was very friendly. Everyone that was there for our reunion had very nice things to say about the hotel and it staff. We will definitely be back in the future. September 4, 2014
Rated 2.0 out of 5.0 by Service is not good at check-in the bath/shower faucet did not work. We had to use the sink to get cleaned up. The front desk was alerted of the problem, but during our two-night stay the problem was not repaired. September 4, 2014
Rated 5.0 out of 5.0 by great stay My recent stay was great. the rooms were clean. The staff was friendly. The food was good at dinner, and reasonably priced. I also enjoyed drinks at the bar, cost was comparable to other restaurants. Thank you for the good experience, I will be staying again next August. September 2, 2014
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