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Rated 4.2 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Breakfast Staff The satff were amazing espically the breakfast staff she went above adn beyond the call to give amazing service. September 25, 2014
Rated 5.0 out of 5.0 by We will be back I grew up in Jackson and we try to return to visit family at least once a year. When we do, my in-laws often join us. As a result, we need somewhere to stay. We have chosen this hotel now for several years. The service is excellent and we have never had a problem. The staff is always top-notch and willing to help us with any request we might have. We have requested specific rooms such as family style or corporate and it has always worked out, even when booking through a third-party travel agent. We had no problem requesting and using the crib for our 7 month old baby. She loves playing in the pool. The food is good and when we have had occasion to visit the bar we have always had excellent and knowledgeable bartenders. We will be back here again next year! September 23, 2014
Rated 5.0 out of 5.0 by What a nice surprise I had not stayed at a Holiday Inn property in years as my impression was that they were old and dated. I was totally blown away by my experience at this hotel. It was brand new, staff was welcoming, food was good and best of all, my room was very comfortable. Bathroom had granite countertops and nice amenities and the towels were fluffy and absorbent. My bed was comfortable and the room was very clean. This experience has totally changed my opinion. You have a new customer! September 22, 2014
Rated 5.0 out of 5.0 by Good Place To Stay Pretty convenient and nice staff. Make sure to do reservations well in advance: more than once I have experienced inability to get a room on 1-2 days' notice. September 21, 2014
Rated 2.0 out of 5.0 by Very disappointed The desk staff was unfriendly; they neither welcomed us or acknowledge us when we checked out. Our room was not vacuumed the entire time we were there, nor had it been in a long time, there was trash behind the side chair. The bathroom floor was not mopped, nor was used cups thrown away. Empty tissue box was not refilled. The shower door was horrible, my husband had to come in and slide it open after a shower. There was something white staining the side of the desk chair. Our bed was not change or made and we felt we were staying in previous visitors dirt and for what we paid we expected better. We stayed with this hotel two years ago and it was great - what happened? September 18, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff and service at this Holiday Inn was excellent. The restaurant/bar was nice. We had a good breakfast there in the morning. Parking lot is well lit which is important to me as a traveler. Rooms were clean. Pillows I must say were very firm, high and uncomfortable. Other than that it was an excellent stay. I would most certainly recommend this hotel and will stay there again. September 18, 2014
Rated 5.0 out of 5.0 by Quiet room Enjoyed HBO channel, frig nice for cooling water. able to control room temp, comfortable bed. September 16, 2014
Rated 5.0 out of 5.0 by Great people comfortable stay This is the nicest hotel to stay in Jackson, MI. Besides quality of the room, common areas, the service is great. September 15, 2014
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