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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 357 reviews
92%
Recommend This Property

Ratings Breakdown

357reviews

  • 5 Stars
    241
  • 4 Stars
    74
  • 3 Stars
    22
  • 2 Stars
    16
  • 1 Stars
    4

Jackson

By

2월 24, 2017

club

Room was on the highway side of the hotel so noise level was higher than expected. Suggest better sound proofing by adding thicker window glass. Lights outside room window were for the hotel signage. Very bright in the room at night. Bed was very comfortable as was room size. Became members of the IHG at the suggestion of desk staff at time of our arrivial. Will be staying at another Holiday Inn Express in Charlotte NC soon. Hopefully our experience there will be as pleasant,

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Comfortable beds, great service an close to everything

By

2월 22, 2017

club

When I travel to Jackson mi I highly recommend staying at this hotel. Very clean hotel!! The hotel is right off the I-94.

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Clean hotel good food

By

2월 22, 2017

I was very impressed with the quality of this hotel. Everything was very clean and the staff very friendly. The breakfast buffet was very good and the dinner was excellent as well.

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Large handicap accessible room

By

2월 20, 2017

club

Comfortable bed and friendly staff. Wifi network could not connect to internet. Great water pressure during hot shower.

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Room with whirlpool Jacuzzi

By

2월 15, 2017

club

The room was comfortable and appealing to the eye. I would prefer a better TV setup to be able to watch TV from the Jacuzzi and the window had a light directly outside of it, but besides that I was happy with my stay.

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Great service and amenities

By

2월 15, 2017

club

Very pleased with stay. Would recommend to others. Would ask that the breakfast bar be a little better maintained. Eggs were cold, hash browns were dry, along with the sausage. Also, pancakes were not available.

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nice room clean and comfortable

By

2월 13, 2017

club

Great room at a fair price. The room has nice climate controls and the bed was very comfortable.

Posted byHotelStaff
2월 14, 2017
Thank you for your comments, we strive to provide excellent service with quality rooms and are glad you enjoyed your stay!
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Good hotel, freindly staff

By

2월 09, 2017

club

Aside from an issue with the restaurant giving me the wrong meal for dinner the bar staff and breakfast buffet made up for it.

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A Pleasant stay along the 1-94 Corridor

By

2월 08, 2017

Our overall stay was plesant all around.
The hotel was in great shape.
Our dining experience was pleasant both in the evening and in the morning.
The pool area was fun and playful.
The staff was attentive while not being overbearing. (Front desk, dining staff, housekeeping).

We will be returning for another stay at this hotel.

Posted byHotelStaff
2월 09, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Gold Elite IHG® Rewards Club member. I am pleased to hear everyone had a good time. We hope you will visit us again. Sincerely, Rachael K Guest Services
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Michigan

By

2월 04, 2017

I was not offered a room upgrade at checkin or informed there were no upgrades available.

Posted byHotelStaff
2월 06, 2017
Thank you for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am sorry you were not offered an upgrade during your stay. A positive guest experience is something our staff takes great pride in, so we value your feedback. We will use this as a learning experience. We hope you will visit us again. Sincerely, Rachael K
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Upkeep

By

2월 04, 2017

platinumelite

Very nice hotel, you must fix the curtain issue that does not allow the curtIn to close together in room 220 where the foyer roof light shines right into the room. Bathroom maintenance, the toilet seat is broken.

Posted byHotelStaff
2월 08, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I apologize for the issues you experienced during your stay and thank you for still giving such a great score! These issues have been shared with maintenance. We hope you will visit us again. Sincerely, Rachael K Guest Services
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Very comfortable overall

By

2월 03, 2017

club

Nice size room, clean rooms and common areas, restaurant and bar on site, on site parking

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