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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 819 reviews
91%
Recommend This Property

Ratings Breakdown

819reviews

  • 5 Stars
    545
  • 4 Stars
    166
  • 3 Stars
    55
  • 2 Stars
    37
  • 1 Stars
    16

Nothing Went Wrong

By

21 December 2019

During my stay at this hotel, nothing went wrong. Apparently the hotel staff did their jobs correctly since the goal is for nothing to go wrong. The highest rating I give is 9. If I gave 10's, you'd be all celebrating and then slack off like I would do if somebody told me I was perfect.
Well done gals and guys....see you next time I'm in the Jackson area.

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Bday stay

By

18 December 2019

club

I booked the room for a family bday getaway for my daughter's 16th bday. We had a great stay. The restaurant was decent food but over priced. Otherwise we enjoyed everything else and will return.

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Great accommodations in a central location

By

17 December 2019

platinumelite

Stayed in Jackson to facilitate traveling to different Michigan locations without having to move every night. Great facility with nicely furnished rooms with very comfortable beds. Full bar in the hotel provided a nice place to unwind at the end of the day and enjoy drinks and conversation with other travelers.

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Great stay

By

14 December 2019

platinumelite

I enjoy staying at this beautiful hotel, the staff is very friendly and the hotel is very clean. I would recommend this hotel to everyone.

Thanks,
Richard

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Friendly staff

By

13 December 2019

platinumelite

Staff is always very friendly and helpful. Hotel is always very clean. Even thought there was a remodel going on. I would highly recommend this hotel

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Great service and clean

By

11 December 2019

I enjoy being at the hotel it was great bar food and people were fantastic i thank u

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Love the staff

By

10 December 2019

club

The room 212 was fantastic and we will book it Everytime we come to Michigan. The chef for the breakfast and waitress were so fantastic, they made our visit. Extremely pleasant and down to earth. The house keepers service werr wonderful and exceptionally friendly. The staff was just wonderful and the room was immaculate. Made the 14 hour trip more than worth it.

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Relaxing and enjoyable

By

10 December 2019

club

A great place to get away from it all and just relax.

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Overall satisfied

By

06 December 2019

club

The stay was good. The only problem I encountered is because I didn’t have my breakfast voucher, the breakfast attendant condescendingly approached me kind of loudly saying that my room number didn’t have a meal voucher. It was like I was being accused of this horrible crime. I did have a voucher. It turned out that it was entered into their computer system or something. So besides that she did honor the voucher and the food was really good. Otherwise my stay was excellent.

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Nice room and comfortable bed

By

05 December 2019

platinumelite

Excellent place to stay. We arrived earlier than expected and were allowed to check-in.

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Great Location

By

02 December 2019

Easy access to interstate, shopping, and restaurants. Friendly well trained staff.

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Excellent service

By

27 November 2019

club

Nancy at the front desk was the sweetest! She went above and beyond to make sure our stay was enjoyable! She remembers each time that my husband and I stay and makes sure we are relaxed and well taken care of!

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