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Rated 4.4 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Great recovery from initial problem The first night we had a poolside room. The noise level was unacceptable. When I called the front desk the next morning to see if it was possible to move away from the pool, the front desk staff not only complied with my request, but also provided a room upgrade. What a pleasant and unexpected surprise. The next few nights were very quiet and restful. October 17, 2014
Rated 5.0 out of 5.0 by Excellent Late Night Service Rolled in just before midnight and the night manager was personally working the desk. Rapid, excellent service! Keep up the good work. October 14, 2014
Rated 5.0 out of 5.0 by Good Accomodations My overall experience was very good. If you want quiet though, I don't recommend a poolside room. October 14, 2014
Rated 2.0 out of 5.0 by Poor customer service but nice hotel I don't usually leave reviews because I'm not a hard grader usually. I was at the holiday inn for a wedding. I was the maid of honor and I'm very friendly and polite to staff because trust me I've been there. I began my stay frustrated because the wedding party was not allowed to check in until 4pm. I understand the hotel can't let everyone check in early but I assumed the bridal party would merit at least some effort. We had to be at the church by noon which meant I didn't get to check into my room until after midnight when we finally arrived. I assumed we could keep our bags behind the check in desk until our rooms were ready but the staff was not enthusiastic about that idea. I found out a non bridal party mbr was able to check in early even though we were refused so I stashed my bag in her room for the day. When I returned at midnight I was promptly checked in by a nice guy. I asked him for my friends room number so I could retrieve my things and go to bed. He refused to give me the number. He offered to dial her room but there was no answer and my cell was dead. I had to wander around the hotel with a dead cell for 40 minutes trying to remember where my friends room was. This was all reasonable as it's 'hotel policy' I guess but certainly innconvinient. I realize weddings cause stress. Lots of people and various drunken people aren't always easy to deal with: we were encouraged to stay in our rooms and be quiet many times thought the evening as our celebrations got too late. I can be sympathetic but there is no excuse for rudeness. The next morning we had a simple but enjoyable breakfast and me and my roommates went to check out. I was told that they would keep my card on file for when I checked out but that I could have the room split between the three people staying in the room. I explained what amounts should go on each card and Waited patiently. The check out woman came back saying my card was charged twice the amount id requested so perhaps my friend should pay me in cash. Excuse me? Perhaps you should fit the mistake. When I asked how my card was mistakenly charged the woman avoided answering until I directly asked and she admited she pushed the wrong button. I asked if she could please fix it. She said no that a manager would have to and they weren't avalible until 3pm (it's was 11am) I stared. When I pushed for further info somehow magically the other check out lady was able to fix the mistake... So apparently a manager wasn't needed? I felt mislead and mistreated. I also felt like neither woman cared at all that I'd been inconvenienced. No one said 'we apologize or sorry for the wait or that's our mistake let us fix it' they just acted like I was annoying. And I was actually very calm and polite. I wouldn't use this holt for my events only because of the rude staff. I liked the price, rooms, and event areas. The breakfast was decent and not too spendy if you order off the menu. But having poor customer service especially when they make a mistake is just unneccisary. I expect more from Minnesotans and a company that is literally in the hospitality buisness. October 9, 2014
Rated 5.0 out of 5.0 by Clean, Efficient This is a lovely Holiday Inn property. The staff were courtesty and polite as well as accommodating. The room was clean and comfortable. October 7, 2014
Rated 2.0 out of 5.0 by Comfortable bed and excellent restaurant! Not great for the price, but the restaurant makes up for the displeasure in cost of the hotel. October 6, 2014
Rated 4.0 out of 5.0 by small water park just for kids The small water park is not for adults. The small pool is no deeper than 3.5 feet and only suitable for water basketball. It has a small splash pad. One water slide. But the hot tub is big and very nice. The rooms and beds are comfortable and you will get a good nights sleep. The greeters in the restaurant were snooty so we sat at the bar. The bartenders were very attentive and very pleasant and smiled. October 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed Friendly and clean - pool nice and kid friendly ---would be nice if they offered airport shuttle October 2, 2014
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