Rated 4.2 out of 5 by 51
Rated 4.0 out of 5.0 by runningmama Nice waterpark but unexpectedly closed???
Being from the area, we decided to stay locally overnight for a family getaway with a pool. We chose this hotel for one reason: the waterpark. Imagine our surprise (and children's disappointment# when we woke up to a DRAINED waterpark. This appeared to be scheduled maintenance, which was disappointing that we weren't alerted to this fact upon making the reservation or prior to checking in. Of course there were other amenities we could take advantage of #waterslide, pool), but our children are quite small and the splash pad was the main draw of the establishment. The manager took 25% off our bill, which was nice, but I felt they could have done more. Also, this hotel seemingly allows weekend birthday parties. We checked in a bit early and the pool area was crawling with wrist-banded kids and minimal parent supervision. The party was to end at 4pm, but there was no oversight by management to enforce this departure so parents let their kids swim longer. Not appreciated, being we were paying guests. Overall, we'd come back, but I would definitely check on 1. whether there is a birthday party going on and 2. if any portion of the waterpark is planned to be shut down during our stay.
February 6, 2014
Rated 5.0 out of 5.0 by Jill57 Great hotel
This particular Holiday Inn Express has so many good amenities they offer, like entertainment and food with the attached restaurant. The staff is friendly and the service is excellent.
February 1, 2014
Rated 3.0 out of 5.0 by Captain PHD Spacious room, terrible bathroom, average service.
Had a poor experience here last time just before Christmas. This time was a different set of problems. Had ants in the bathroom and the bathroom sink drained at a snails pace. The front desk help was only average.
January 8, 2014
Rated 5.0 out of 5.0 by KO62 Very clean
Rooms we're clean and comfortable. Pool area clean and safe. Poolside rooms were great. Front desk people were helpful and professional.
December 30, 2013
Rated 4.0 out of 5.0 by HeatherLynn Loved the hotel--not so great breakfast.
This was a beautiful hotel and the kids had a blast at the waterpark. The staff was helpful and friendly. I did not have the issue that others have mentioned with not being able to get enough wristbands for our room--the woman who checked us in basically gave us many as we needed (which was a lot). The rooms were really nice and comfy.
Went to the restaurant for breakfast and was not very impressed. The staff was friendly and attentive, but the food was not great. I had the eggs benedict and my eggs were so under-poached that the white oozed out when you cut into it. My daughter liked her pancakes, but was not impressed with the one slice of bacon that came with them.
December 17, 2013
Rated 4.0 out of 5.0 by CCMom Honest Employees
After checking out and getting part of the way home I realized I forgot a valuable piece of jewelry in my hotel room. I called, spoke to someone in housekeeping (Peggy, I think?), and she actually went to my room to look for it. The person who cleaned the room had found it and had it on her cart to be turned in. I fully expected this jewelry to be gone for good, but your honest staff made sure that my belongings were found and brought to the front desk to be picked up by a friend. I cannot thank your staff enough for finding and turning in this item which is very important to me. Not everyone would have done so. Please make sure they receive my thanks!!
November 5, 2013
Rated 5.0 out of 5.0 by CaptainFAN Perfect Experience for the Wedding We Attended
We were delighted with every aspect of our stay, except the fact that we did not have an opportunity to play in the beautiful aquatics area. The room was immaculate. The bed was comfortable. The wedding reception was flawless. Even the restaurant (Rudy's Redeye Grill) and the staff (hosts, servers, and support staff) were welcoming and helpful, even though we were there just for drinks and a snack before the wedding. We would definitely recommend this hotel to friends and family for a simple stay, or for a memorable event. Thanks!
October 29, 2013
Rated 4.0 out of 5.0 by Sherrie1818 A great stay
Front deck staff went out of the way to make our stay enjoyable by printing out directions to offering us cookies to a friendly how was your day.. The room was very clean and comfortable. Also hotel was pet friendly which was crucial as we travel with our cats. only negative would be the restaurant- lunch was tastey but pricey and we preferred to eat elsewhere. Highly recommend this property.
October 16, 2013