Rated 2.0 out of 5.0 by Cdb12167 Poor Customer Service
My family had issues with the service at this hotel and after bringing it to the attention of the front desk staff on two separate occassions our concerns seemed to have fallen on deaf ears. The hotel "promotes" a Hospitality Promise which reads "Making your stay a complete sucess is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of your stay."
Guess what? We paid full price for our stay. No Discount, No comp room, only a phone call from the General Manager 2 days later. He made promises that he never followed through on. I guess I'll be calling Holiday Inn Guest Relations again.
May 29, 2013
Rated 4.0 out of 5.0 by GR27 Very Nice Hotel
Very new and clean hotel. Only con is breakfast is not included.
May 28, 2013
Rated 5.0 out of 5.0 by 57Peter I always stay here
Ever since I discovered the Holiday Inn, Lima, Ohio, it is the only hotel I will stay in when I'm in the area. The staff is very courteous and professional, rooms are very clean and the location is convenient. The restuarant serves a good meal and the bar is nice. I only wish the bar was open later than 10:00pm.
May 5, 2013
Rated 5.0 out of 5.0 by mb51 Excellent Staff
The Holiday Inn in Lima is a clean comfortable and inviting place to stay. The staff is courteous, welcoming, and very professional.
May 3, 2013
Rated 4.0 out of 5.0 by Salesandpo Nice rooms and newer Hotel
The overall stay was good. I travel frequently and was disappointed when they did not have the complimentary breakfast. That would be my only reason for not returning to this particular location.
May 2, 2013
Rated 5.0 out of 5.0 by Lou62 Great experience
Handicape room met my husbands need. Roll in shower would have been even bettter.
King bed comfortable .
Selection of pillow good.
Service from staff helpful and professional.
**Most of all 2 staff members ( Darrick and another young man) cheerfully came to help my husband up from low chesterfirld.This was very much needed and appreciated.
April 20, 2013
Rated 5.0 out of 5.0 by Marne Wonderful Experience
Very comfortable bed, accommodations very clean. Thank you.
April 19, 2013
Rated 3.0 out of 5.0 by TylerWork No real benefits for Priority Club- service is slipping fast.
I've probably stayed here a 5 or 6 times or so, and this time was the worst.
Where it all went wrong...
My room type preference and location was not assigned to me upon check in- despite being a platinum member. In fact, pretty much the opposite room preference was given.
Also concerning PC Status, they gave me a benefit card which was not very beneficial. I could choose between 25% off dinner at their restaurant, a free drink, a snack from the pantry, or a discount on breakfast.
Room service trays sat outside my room (from someone else) from at least 11 PM to when I checked out at 8:30 the next morning.
The tub drained super-slowly in the morning- that's always a pain.
The TV was experiencing some digital problems and several channels didn't work.
The fitness room was a mess- both treadmills are in need of service and it was dirty.
This certainly wasn't an awful experience, but I've come to expect much more from the brand. When you spend 100+ nights/year on the road, little things make the difference and the Lima property failed in many ways.
There are several options to the East of I75 that I'll likely try next time.
Hopefully, these issues will be corrected soon.
April 15, 2013