Rated 3.5 out of 5 by 53
Rated 5.0 out of 5.0 by dbacksfan81 Great service again
Had to be in Phoenix on personal business, and stayed at this location for the second time this year.
Have to say that both stays at this facility were great. Wonderful staff and great location.
When I stayed in January I was booked into room 504 for my stay and the room and bedding was great. On this trip I requested a room similar to that one, and was actually given the same room, which was a pleasant surprise. Room was clean and well prepped, and the staff at this location is great.
Look forward to my next stay at this location!
November 29, 2013
Rated 5.0 out of 5.0 by Groundhaug Nice Stay in Mesa
I always enjoy this hotel. The lobby area is great. The pool and Jacuzzi are centrally located. I love the suites. They are in a separate tower. Breakfast is excellent. The view in tower for the suites is a great view. The suites are spacious and comfortable and true suites with a separate bedroom. I highly recommend staying here.
November 25, 2013
Rated 2.0 out of 5.0 by Jim2121 Door Problems
From the moment I got there I was told that I was being up graded
to a suite without extra charges.
Fine but when I went up to the suite my door card would not open the door.This happened every time I returned from someplace to my Suite.
I was told Saturday morning that the locking gears or whatever would be replaced and my frustration was over. Saturday afternoon
when I returned the door would not open again. I met the engineer
for the second or third time at my suite and he opened it.
The final stroke occurred when I returned to my room after the
wedding reception (being staged at the Holiday Inn) and again could
not open my door. I stormed down to the front desk and demanded
50% off my room rate due to the aggravation I was exposed to.
I was granted a 50% reduction on my second night of stay
and again met the engineer at my door to gain entry.
November 20, 2013
Rated 4.0 out of 5.0 by Okay1134 Clean comfortable room friendly front desk
The room was okay and the hotel staff was friendly. I ate at the restaurant and did not have a great experience. The wait was long and the food was mediocre at best. I would not recommend eating on site.
November 20, 2013
Rated 4.0 out of 5.0 by Millie60 Clean and Comfortable
Nice clean room and bath. I loved that WiFi was free and worked well. Towels soft and clean. Staff very helpful.
November 20, 2013
Rated 5.0 out of 5.0 by Arellana4 Relaxing and comfortable
We stayed 2 nights. First evening we went down to sit by the pool and decided to go in the Resturant and get a cup of coffee to take with us back to the pool area. Not only was the coffee good but it was complimentary. Thank you.
We wanted some extra blankets on the second night and called room service for them. They were delivered in under 5 minutes. Thank you again.
All the staff was so professional and helpful. We enjoyed our stay.
October 25, 2013
Rated 4.0 out of 5.0 by Jesse1300 Great Hotel, But save your $10 for breakfast
The hotel is very nice and clean. Great service. Upon Reservation they will ask you if you'd like to pay an extra $10 for a breakfast buffet. It sounded amazing on the phone, but when we arrived for breakfast we found that it was no different than a holiday inn express breakfast which is included in the price at holiday inn express and you don't have to pay extra if you want orange juice. Also the holiday inn express buffets are always stocked well, this was hit and miss depending what you wanted. So after the first day we asked for the $10/day back for the remainder of our stay. The pool area is very clean and a great place to relax and enjoy your vacation.
October 22, 2013
Rated 5.0 out of 5.0 Great customer service
Will definately be back and recommend to friends and family
October 19, 2013