Rated 2.0 out of 5.0 by Globeaz Always have stayed there
The room and the facility were good as usual. I ordered room service for 8:30 pm and it did not arrive. I called at 9:30 and asked about it, they said they would check into it and get back to me and never did. I was tired and wanted dinner in my room but had to get up and go out for dinner and later than I wanted.
April 30, 2013
Rated 4.0 out of 5.0 by BarbK Would recommend this property
Room was very nice - very clean - new TV
Dining room does not offer late arrival items
on the menu - ordered cheesecake with
whipped cream - whipped cream looked
like shiny plastic squirted out of a can.
April 26, 2013
Rated 5.0 out of 5.0 by crazyladee Total experience
We stayed on the night we arrived, great room, fabulous staff, clean and quiet; we did poolside in the am, -awesome! It was hard to believe we were in the middle of a very, very large town it was so quiet with the falls in the pool and the birds, total oasis! So from checking in, taking in the pool, eating in the restaurant, -all to checkout was fabulous! Thanks for all you did and we will be back when we come to town!
April 23, 2013
Rated 4.0 out of 5.0 by Ghia1964 don't bother with the restaurant unless you have all day to wait
Dont bother eating at the restaurant.. I ordered, and waited 45 minutes for my food to show up, and it never did, so I left. On top of that, there were numerous open tables so they were not that busy. The restaurant staff need mangement to watch over them.. The rest of the hotel staff seemed capable of doing their jobs and the room met my expectations.
April 9, 2013
Rated 2.0 out of 5.0
by bkledz Very disappointed
Wonderful lobby. The suite had old worn out furniture. You actually sunk into the chair and sofa. The carpet was absolutelly filthy. Had to wear shoes in the suite as our socks or feet got dirty from the carpeting. Never have we stayed in a hotel with so many stains in the carpeting.When I complained about the carpeting they offered to shampoo it. We felt this would be a major inconvience to us, however, in retrospect, I wish we had it cleaned. Although the hotel was booked near capacity, the pool was quite a disappointment. There was definitely a shortage of lounge chairs by the pool. Every day by 8am, every chair was marked (reserved with a towel) at the pool, but unoccupied till 10 am. Children used the pool without supervision and were climbing on the waterfall over the pool. We had breakfast twice at the hotel. Both times the scrambled eggs, potatoes, and bacon/sausage were cold when we chose the buffet. After the second cold breakfast we knew not to return.
April 5, 2013
Rated 5.0 out of 5.0 by JBJR2013 Excellent amenities Exceptional Customer Service
My wife and I spent 6 days here on our honey moon during Spring Training. The facilities were great and the staff went out of their way to make our trip enjoyable. Kudos to Gracie for her attention to detail and exceptional customer service. Anyone who would have a problem staying at this hotel should stay home or bunk up with a relative. Awesome location!
April 5, 2013
Rated 2.0 out of 5.0 by marla76 March 2013
We make several trips to AZ throughout the year and this hotel is always our first choice; the rates have always been exceptional, the staff and service wonderful, and our typical room overlooking the pool was very pleasant.
This trip was the exception due to Spring Training and several tournaments going on. The hotel was packed, no supervision at the pool as children were jumping off the rock waterfall, our room overlooked an intersection and it was too noisy to sit outside on the patio. The couple we traveled with had issues with housekeeping; no toilet paper or washcloths and the room wasn't cleaned until very late in the afternoon.
We had wonderful service by a gentleman when having breakfast our first morning, but the next morning was quite disappointing; both the food and the service.
We will continue to stay at this hotel in the future, but NEVER in March - our own fault for not being aware of the 'busy' season.
April 1, 2013
Rated 1.0 out of 5.0 by ShadesofWeb For spring training they struck out!
We don't get to travel that much so when I accumulated enough points to cash in a nights stay I was happy. When we walked into the lobby the place looked GORGEOUS. I just wished they had spent some of that money on the rooms. When we got to the room, right off the elevator and went in the AC was going. Several hours later I said it doesn't feel any cooler...(should have called then) for the sleeper sofa there were no blankets just a sheet. I burnt my hand on the shower. I don't even know how to explain how that worked. YOu had ot turn everything one way then when it tightened up you turned it the other way. After going out to dinner with family we came back and it was still 80 in the room. And of course you can't open windows. Especially with a bunch of screaming kids in the pool (after 9pm) It was cooler outside than in the room. The reese's peanut butter egg was melted...Went to a casino and came back late and when I called the front desk to ask about the AC (maybe I was doing something wrong) she said maintenance could come up tomrrow, nothing could be done tonite. I started to say something and she said "your welcome" and hung up. Now I was even hotter...Turned off the AC and the room started cooling off enough to sleep. However when the kids in the pool at 5am woke my sister up. that was the last straw. When we checked out I did ask to speak to a manager and she assured me that my points would be refunded to me (it looks like they have) but the moral of the story is you can't judge a book by it's cover (lobby) it looked beautiful. Holiday Inn should have spent a little more money on their rooms where the customers sleep that where you go to get a cup of coffee. I won't return to this Holiday Inn again and I will not recommend it to anyone. In fact, will tell them NOT to stay here. Oh yea and I agree with another reviewed a warm bottle of water for Priority Club members...
March 29, 2013