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Rated 4.4 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by Manager I thought I had made reservation at the Holiday Inn closer to the Civic Center. I was directed by the manager to the Holiday Inn about 12-miles from the Civic Center. I was very disappointed because of the distance to travel to and from each day. Upon arrival at this location, the manager greeted us with a smile and made us feel super special. His smile, humor and great customer support was out of this world. I salute the manger (Gerald) at this location. Looking forward to next year stay there! July 23, 2014
Rated 5.0 out of 5.0 by great stay wonderful stay friendly staff it was grrrrrrrreat! July 23, 2014
Rated 5.0 out of 5.0 by What a pleasant surprise! I remember Holiday Inns from the 1950s and 1960s, when they were plain, rather vanilla hotels -- just a place to stay overnight while traveling, nothing fancy. I stayed in the Holiday Inn Express in Newport, TN while visiting my sister in law, and could not have been more astonished at the difference between my memory and actual reality. In fact, it was my experience in Newport that led me to choose the Holiday Inn in Mobile -- and if anything, the Mobile hotel was even nicer. What really impressed me was when my room had been given away by mistake, the hotel acknowledged the mistake, and upgraded me to an executive suite at no additional charge to me! Next morning, when I was about to carry my stuff out to the car, a heavy thunderstorm broke. The counter clerk lent me her own umbrella so I could get to my car without being drenched. Color me: seriously impressed! July 21, 2014
Rated 4.0 out of 5.0 by Welcomed and Apreciated Our visit to the Holiday Inn Mobile West I-10 was very comfortable. We were Over-WOWed by the entire hotel staff. From the front desk to maintenance to housekeepers in the halls, we were always welcomed again and greeted with smiles and well wishes from all that they hope we enjoy our stay. Very Attentive and professional staff. When passing through Alabama we will definitely stay again. Renovations look great but the nostalgia of Holiday Inn still present!! Great Job!! July 21, 2014
Rated 4.0 out of 5.0 by Older than expected This hotel is older than I expected based on the pictures on the web site. The room was OK, though a little paint or attention to other details would be good (for example, the bottom of my bathroom door was peeling). I must say, though, that the front desk staff was exceptionally friendly and helpful. So all in all, I can't complain too much. July 21, 2014
Rated 5.0 out of 5.0 by Brandy at the Front Desk was outstanding, she made a VERY BAD experience with your telephone reservation group all go away. Your Telephone reservation service is not interested in service or helping a traveler find what they need. They have little ability to understand where you are or what properties are available. The simply want to sell the most expensive property they can. They must get paid on a percentage basis. You can be assured that we will never use them again. When we arrived at the property, Brandy made the whole mess go away with her cheerful, can do, attitude. The result, a great stay. July 20, 2014
Rated 1.0 out of 5.0 by Front staff The experience of what I think a Holiday Inn should be is very low. The hotel management team needs to look very hard at this location and up-date the property. The front desk was the ONY good thing about this location. July 20, 2014
Rated 5.0 out of 5.0 by Rick's over nite stay great staff in the evening when I checked in. Good location, first time here but comfortable and clean, will recommend to others. July 16, 2014
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