Rated 4.1 out of 5 by 579
Rated 4.0 out of 5.0 by JEE59 Service and comfort
Service staff was very helpful and informative about the area. Hotel was comfortable and inviting.
August 22, 2015
Rated 2.0 out of 5.0 by dasmit22 Great location but wait on renovations completion
Location was the main driver for the our reservations at this hotel. The staff was friendly, special kudos to the valet. However, the hotel is undergoing a major renovation that makes most of the amenities unavailable to the guests (ie pool closed, no restaurant) . Charging full rate seems unreasonable or at the very least the renovation should be mentioned on the site when booking.
Our room looked like it was recently updated and the style was nice but the AC was not able to keep up with the New Orleans humidity. And although it was refreshing to take a cool shower, it wasn't by choice as the temperature never got past lukewarm.
I would be willing to give this location another shot but not until AFTER the renovations are complete.
August 21, 2015
Rated 1.0 out of 5.0 by Jim McN Disappointed
When we made our reservation, we requested to a balcony with a view and we were given a reservation for that type of room. When we arrived and got to our room - no balcony, no view. When we called the desk, we were told that due to the renovations going on, all the balcony rooms were being remodeled and were unavailable. We were already valet parked, so no real chance to look for other options on our short stay.
I understand renovations are necessary and there will be inconvenience in these situations, but since we were given a reservation for a room that would not be available, and since we did not find out about the room situation and construction until we were checked in and in our room, I felt that the overall situation was unacceptable. We most certainly would have looked around for other options had we known. Maybe the hotel knew that and that is why we weren't told.
Also, loud construction work started in close-by rooms on the same floor as our room at 8:00 in the morning. Again, renovations are understandable - not knowing about them at the time of making a reservation is unacceptable to me.
The staff was friendly and as accommodating as possible, and we did receive a discount to a non-balcony room rate, but the hotel is really torn up and given that we had one day in New Orleans and we booked this location with a balcony and a view for a reason, it was a disappointing experience.
August 14, 2015
Rated 5.0 out of 5.0 by MRV84 Amazing
Loved this place!! It was perfectly located and absolutely loved our room. We were just far enough from Bourbon Street to not hear the noise but not too far to walk. Our room was extremely comfortable and we slept like babies. Will definitely stay here every trip to the Quarter from here on out!!
August 11, 2015
Rated 5.0 out of 5.0 by Britt111 Seasonal trip
Can not get any better. Everything went well and we were treated fantastically by the staff and mgmt.
August 10, 2015
Rated 5.0 out of 5.0 by shawknz Fabulous!
Thank you for your kindness and helpful manor. We've never stayed anywhere else and experienced the service we received here. Everyone we came in contact with was fabulous, Even with the extensive construction, the atmosphere was quiet and clean.
August 9, 2015
Rated 1.0 out of 5.0 by ArtNYC Poor service and broken room
The following is a sampling of those things that were deficient;
• No pool
• Only one small elevator for all 5 floors of the property.
• Limited room service.
• Workers working on the same floors as guests.
• Extremely dusty environment
• Smelly environment from paint and worker chemicals/materials, etc.
• Worker’s music blasting early in the AM
My room in particular,
• The AC was inadequate and they knew they had a problem as an additional AC was installed through one of the windows. Despite 2 attempts to repair the AC, it was never fixed.
• The TV would lose sound after about 20 to 30 minutes of operation. It could be recovered by turning the TV off and on. Again, after 2 attempts it was never repaired.
• No WiFi in the room; never repaired.
• Roach infestation also never repaired.
August 6, 2015
Rated 1.0 out of 5.0 by BillyDoe2 Surprise this hotel is undergoing renovations!
Upon our arrival we were told we couldn't have the suite we booked because the hotel was undergoing extensive renovations.
No pool, no patio, no courtyard, only one elevator working, most of the lobby was closed off. To access the restaurant you had to walk around the corner of the hotel, to the bar as well. If someone didn't direct us you wouldn't know it was there.
The workmen started everyday at 8 banging away.
There was no place AVAILABLE to relax in the hotel. There were workman sleeping in rooms in the same hallway as ours.
They should have advised us in advance that the place was undergoing construction and we would have booked elsewhere.
August 6, 2015