Rated 4.3 out of 5 by 337
Rated 3.0 out of 5.0 Mediocre at best
I realize that the hotel is in a historic district, and kept accordingly, but old and rundown are not the same. The rooms need an update, as does the staff. We were told at 1pm that our rooms weren't ready, which was ok, and that we would have 2 balcony rooms next to each other. We asked if we could store our bags, and were told that the one (old and slow) bellman would be right out, and that we were next. After he ignored us repeatedly for other groups, the car valet finally unloaded our bags and put them in storage. When we came back at 4, we did have rooms, but at opposite ends of the hall. Our "coffee together on the adjoining balconies" was now "let's all cram together on one". Nothing was horrible, but nothing was great, and promises were not kept.
October 28, 2014
Rated 5.0 out of 5.0 by 4lizz2 Business and Leisure trip to New Orleans
The staff members were exceptional customer service professionals. They went out of their way to be accommodating and exhibited great attitudes while doing so. Renee, Brittany, Roy, Robert, Alan, John, Gary and Nelton are "Uber" service professionals. It was hard to leave New Orleans and the personalized care I received from these individuals. The food in the restaurant was very good and the live entertainment was an added bonus. As a Platinum Ambassador, I was upgraded to an amazing suite. The experience at Holiday Inn French Quarter-Chateau Lemoyne more than made up for the negative customer experience I had at another hotel, the first night I arrived in New Orleans. Thank you for making my stay a positive customer experience and I am looking forward to my return.
October 27, 2014
Rated 4.0 out of 5.0 by overshot99 Cruise stayover
Stayed over after a 5 day cruise. It is in a great location with plenty of activities nearby.
October 26, 2014
Rated 4.0 out of 5.0 by KJ78 Great Staff
This hotel was a good stay, room was a bit small, and pillows were awkward, but other than that it was a good experience. Great location, and fantastic staff!
October 24, 2014
Rated 5.0 out of 5.0 by Great Blue Heron Great place to share a wonderful time with family and friends.
Nice quiet, clean comfortable rooms. Friendly service. A great location. Beautiful pool. Made some great memories with good friends. We have stayed here before and will certainly return in the future!
October 23, 2014
Rated 5.0 out of 5.0 by TLM99 We Were Exceptionally Pleased
Our experience was excellent. Having read through all of the prior reviews, I expected the possibility of most things being good while a few things might need improvement. Not the case. From the minute we arrived our stay was exceptional. The room, the facilities and the front desk staff (especially Nelton and Anna) were tremendous. The location was perfect, allowing easy access to the bustle of the French Quarter while still having that one block separation from Bourbon Street that allowed us to experience the offset peace and quiet to relax and sleep.
October 22, 2014
Rated 5.0 out of 5.0 by Mark 1964 Excellent Hotel
This hotel has everything. The close proximity to Bourbon Street, attentive staff, and fast internet. We could not have asked for more.
I would come back here every time.
Thanks for your hospitality in New Orleans!
October 21, 2014
Rated 5.0 out of 5.0 by JayJay1968 Great Stay as always
Great stay as always jsut wish I could afford this place on every trip I make to new Orleans which is about 5 times a year for a week stay each.
October 21, 2014