Rated 4.1 out of 5 by 197
Rated 5.0 out of 5.0 by farmer joe would thoroughtly recommend
everything excellent about this hotel and would certainly stay again or choose a holiday inn in another area based on this experience
August 18, 2014
Rated 4.0 out of 5.0 by Sonu78 All was good, dirty toilet, wifi was terrible
Breakfast service staff was grt, special tall girl forget her name on second we were late for breakfast but she was kind enough to accommodate us as the time was10:30 already .. Check in was good n quick .. Toilet seat was dirty... Wifi was terrible as couldn't open single page ..
August 13, 2014
Rated 1.0 out of 5.0 by foggy71 Bad customer service
At checkin I was not given a complimentary upgrade (this has happened for the 4th or the 5th time I have stayed here and the reason is always the same - we are very busy). After checking in to my room I find that they have given me a twin. I went back to the reception to see if they can give me a double room.. The receptionist said I have to speak to the manager. I outlined my situation to the manager and the manager said that my company had not specified any room type and so they gave me a twin room. i knew that was a lie as in my confirmation email sent to me by my company it says to book a double room. The manager insisted that there were no other rooms available. I was very annoyed and I said at least you can send some water to my twin room. The water never arrived. I was absolutely disgusted with the service.
I Have a Ambassador platinum status as I travel a lot for my job. Every other HI hotels I stay in gives me a guaranteed upgrade. At Basildon HI there is always a bottle of my favourite wine waiting for me in the room.
I was due to stay in the hotel in 2 weeks time but I have cancelled that reservation and will not be staying in that hotel in the future.
August 12, 2014