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Rated 4.3 out of 5 by 175 reviewers.
Rated 2.0 out of 5.0 by Holiday Inn Roanoke VA Hotel was decent; Staff and service left a lot to be desired January 5, 2015
Rated 4.0 out of 5.0 by Nice Stay The rooms were nice and clean. The staff was very helpful and friendly. Too bad Holiday Inn doesn't offer free breakfast like their sister chain Holiday Inn Express. Overall nice experience though. January 3, 2015
Rated 2.0 out of 5.0 by Looked nice, but not so nice later Bugs in room...Mgr said they would call exterminator Did not credit bill...still have not received email showing corrected bill January 2, 2015
Rated 5.0 out of 5.0 by Great Customer Service Upon arriving and checking in I was assigned a room over looking the pool area. While that is a nice area to overlook, I prefer the oppisite side. This will allow me to get a hint of that fresh mountain air. I called the front desk and they sent someone up right away and gave me keys to a room on the other side. Each and every staff member that I ran into during my stay always smiled and greeted me. The common areas of this Holiday Inn are kept clean!! Good Customer Service is hard to come by these days, BUT this Holiday Inn Staff has it together. Thank you for my stay!! December 31, 2014
Rated 5.0 out of 5.0 by Comfortabel bed and great service The beds are very comfortable. Room was very clean and staff very responsive. Restaurant staff very nice and food good but could have more choices. December 31, 2014
Rated 5.0 out of 5.0 by Attractive and relaxing The front desk staff was superb, the ambience was lovely, the hotel layout was attractive, and the room was great. Everything we needed. Loved the indoor pool and hot tub! December 29, 2014
Rated 5.0 out of 5.0 by comfortable bed Arrived late at night. checkin was very good. was pleased with the appearance of the lobby. bed was comfortable. checked out next morning with no problem. December 26, 2014
Rated 4.0 out of 5.0 by Average experience for a Holiday Inn I've always liked this hotel's location, lobby, pool, and the fact they have a bar and nice breakfast buffet. Even though the buffet normally costs $10, I've always considered it worth it for the quality, quantity, and selection. I've probably stayed at this hotel ten times and this was the first time they had no breakfast buffet. The staff explained that when the hotel has few rooms booked, they don't find it cost effective to put out the buffet. I was disappointed, but since I'd prepaid for breakfast, they let me order from the menu and the food was OK. They offered only toast for bread but when I asked about biscuits (always on the buffet) the chef offered to make a biscuit for me. Well, I should have gone with the toast. The biscuit was obviously a reheated leftover. It was as hard as a rock. Everything else was OK except the shower head was not functioning properly. The valve that redirected the water from the tub spigot to the shower head didn't work well so little water came out of the shower head. December 22, 2014
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